Dexcom G7 Instructions Manual page 14

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Inspect: Don't use any damaged or cracked Dexcom G7 CGM System component because it
may not work correctly and could cause injuries from electrical shocks.
Use electrical equipment as directed:
Use of accessories, cables, adapters, and chargers other than those specified or
provided by the manufacturer of this equipment could result in increased
electromagnetic emissions or decreased electromagnetic immunity of this equipment
and result in improper operation.
Portable radio frequency communications equipment (including peripherals such as antenna
cables and external antennas) should be used no closer than 12 inches to any part of the
Dexcom G7 CGM System including cables specified by the manufacturer. Otherwise,
degradation of the performance of this equipment could result.
Use of this equipment adjacent to, or stacked with, other equipment should be avoided because
it could result in improper operation.
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Questions and answers

Susan Holder
April 5, 2025

My G7 sensor gave me a not paired on the pump and the phone app about 10 mins into warmup and keeps alerting that it’s not paired! Can’t find a way to stop the warmup on both pump and phone and just start new sensor then ask for a replacement

1 comments:
Mr. Anderson
April 5, 2025

To stop the warmup process and start a new Dexcom G7 sensor after receiving a "not paired" alert on the pump and phone app:

1. Delete and reinstall the G7 app to resolve the pairing loop issue.
2. Restart the app and go through the setup screens again.
3. Begin the sensor setup on your pump first, especially if that is your preferred device.
4. When prompted, manually enter the sensor pairing code in the app.
5. If overlapping a sensor, insert and start the new sensor before the old one ends. This can help avoid a warmup delay.

These steps can help bypass the pairing issue and continue using the sensor without waiting for the full warmup.

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