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System modifications are not permitted and void all
warranties
This limited warranty is based on User properly using the continuous glucose monitoring system
in accordance with the documentation provided by Dexcom. You are not permitted to use the
continuous glucose monitoring system otherwise. Misusing the continuous glucose monitoring
system, improperly accessing it or the information it processes and transmits, "jailbreaking" or
"rooting" your continuous glucose monitoring system or cell phone, and taking other
unauthorized actions may put you at risk, cause the continuous glucose monitoring system to
malfunction, are not permitted, and void your limited warranty.
This limited warranty does not cover:
Defects or damage resulting from accident, misuse, abuse, neglect, unusual physical,
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electrical or electromechanical stress, modification of any part of the product, or cosmetic
damage.
Equipment with the SN number removed or made illegible.
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C • Warranty |
Dexcom G7 Using Your Receiver
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Do you have a question about the G7 and is the answer not in the manual?
Questions and answers
My G7 sensor gave me a not paired on the pump and the phone app about 10 mins into warmup and keeps alerting that it’s not paired! Can’t find a way to stop the warmup on both pump and phone and just start new sensor then ask for a replacement
To stop the warmup process and start a new Dexcom G7 sensor after receiving a "not paired" alert on the pump and phone app:
1. Delete and reinstall the G7 app to resolve the pairing loop issue.
2. Restart the app and go through the setup screens again.
3. Begin the sensor setup on your pump first, especially if that is your preferred device.
4. When prompted, manually enter the sensor pairing code in the app.
5. If overlapping a sensor, insert and start the new sensor before the old one ends. This can help avoid a warmup delay.
These steps can help bypass the pairing issue and continue using the sensor without waiting for the full warmup.
This answer is automatically generated