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Booklet 1.2 USA Warranty
@
Repairs not covered by warranty
In
some
circumstances, Volkswagen of
America,
Inc.
may
offer
financial
assistance
toward repairs or
expenses
not covered
by
Volkswagen
of
America,
Inc.'s
Limited New
Vehicle
Warranties.
In
certain
instances,
Volkswagen
of
America,
Inc.
may pay
for
such
repairs in accordance
with
the terms
of service action campaigns
it
will
conduct
from
time
to
time. In
the
event
of
a
service
action, Volkswagen
of America,
Inc.
will
notify you
by mail
and
request that
you
bring your vehicle
to
your nearest
dealer for
repair
free
of charge.
If
you have not recently changed your
ad-
dress and Volkswagen
United
States has your
current address
on file,
you will
receive
noti·
fication
automatically.
If you are
concerned
that
you
may
not
have
received notice con-
cerning
a particular
service action, please
check
with
your dealer
to determine
whether
your
vehicle
is
eligible
for any
repair free of
charge.
In
o ther instances,
Volkswagen
of
America,
Inc.
may offer
assistance
with
a repair
beyond
warranty on a
case-by-case
basis.
If
you
be-
lieve
that
your
vehicle
needs a repair not
cov-
ered
by
warranty
which
Volkswagen of
America,
Inc. should
pay
for
in
part or in
whole,
please
discuss
the request
with your
dealer. If
you are
not"satisfied
with
your
dealer's decision,
please
contact
Volkswagen
of
America, Inc.
Customer CARE by
tele-
phone
or
in
writing. Your
request
should
pro-
vide the vehicle
identification number, the
mileage,
maintenance
history
and an
expla-
nation
of
why you believe
that
the
repair
should
be
performed
free of charge. Your re-
quest
should
be
accompanied by
all
available
maintenance and
repair
records
which you
have
retained.
A
Customer
CARE
Representa·
tive
will
review your
request
and
advise
you
of
our decision
.
._
Customer CARE
29
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