Adding Acd Agents - Nortel Meridian Mail Installation Quick Reference Manual

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Adding ACD agents

Introduction
There must be one ACD agent for each Meridian Mail voice processor channel.
The ACD agents are defined as Meridian 1 sets in Overlay 11.
A Terminal Number and Position ID are required for each agent. For ease of
maintenance assign sequential numbers to the IDs. These can be any numbers
that are not already used. For example, if the Meridian Mail main DN is 3800,
the IDs for the agents could be 3801, 3802, and so on.
Note 1: It is useful to have the AML disabled when adding agents. If you leave it
enabled, the service changes take much longer to perform.
To disable the link, use Overlay 48:
where n is the ESDI port number and m is the AML number.
Note 2: If Overlay 44 (Software audit) is running, you may see VAS002 and
SCH3484 error messages on the Meridian 1 console. Ignore them.
Note 3: Whenever ACD agent data is modified on the Meridian 1, you must
make corresponding changes on Meridian Mail. Refer to the Channel Allocation
Table section in the "System status and maintenance" chapter of your System
Administration Guide (NTP 555–7001–30x) to change DNs. To modify TNs,
refer to the "Node configuration" section in the "Modify hardware" chapter of
System Administration Tools (NTP 555–7001–305).
Note 4: ACD agents are hard–coded to accept only shelves 0 and 1 and card
slots 2 and 3 for TN assignments. The maximum number of agents per loop
on Meridian Mail is 24.
Note 5: The Modular Option EC supports only double–density loops.
Program each ACD agent as shown in the following table.
Standard 1.0
For Release 17 or earlier DIS ESDI n
For Release 18 or later DIS AML m LYR2
Modular Option EC Installation Quick Reference Guide
Configuring the Meridian 1 for Meridian Mail
Adding ACD agents
November 1999