Defining The Meridian Mail Secondary Acd Queues - Nortel Meridian Mail Installation Quick Reference Manual

Configuring the Meridian 1 for Meridian Mail

Defining the Meridian Mail secondary ACD queues

Defining the Meridian Mail secondary ACD
queues
Introduction
This section describes how to configure secondary ACD queues for voice
services such as Express Messaging and other voice services (such as voice
menus, automated attendants, and networking).
Overlay 23—Voice service and satellite site ACD parameters
Prompts Responses
REQ NEW
TYPE ACD
CUST
ACDN xxxx
MWC NO
MAXP 1
NCFW xxxx
<cr>
Meridian Mail numbering requirements are slightly different when the Guest
Voice Messaging option is installed. Refer to your System Administration Guide
(NTP 555–7001–30x) for details.
Standard 1.0
description
ACD data block
Meridian 1 customer number
Enter the DN of the voice service.
Note: This DN is required when configuring the
Meridian mail VSDN table
Set to YES for NMS satellite sites and multi–tenant
sites using multi–customer option; release 16 is
required. For Voice Services, set to NO.
Maximum number of positions
Enter the main DN for the primary queue for the
selected service. (If this is an NMS satellite site, use
network format.)
Press carriage return to the end of the overlay. (The
prompt REQ comes up.)
Modular Option EC Installation Quick Reference Guide
9-19
November 1999