Overview - Nortel Meridian Mail Installation Quick Reference Manual

9-2

Overview

Introduction
This section describes the Meridian 1 configuration procedures needed for
Meridian Mail. The following table summarizes the principal actions performed
in each Meridian 1 configuration procedure.
Meridian 1 Configuration Procedures
Configuring the AML link, page 6
Defining Meridian Mail in the customer data block,
page 9-11
Defining the Meridian Mail primary ACD queues,
page 9-17
Defining the Meridian Mail secondary ACD queues,
page 9-19
Programming the network loop, page 9-20
Verifying the network loop operation, page 9-21
Adding ACD agents, page 9-20
Enabling the AML, page 9-20
Saving Meridian 1 changes, page 9-20
Set call routing options for user telephone sets, page
page 9-28
Note: After the last prompt shown in each Meridian 1 overlay table, press
<Return> until the first prompt appears again before exiting the overlay. If you
do not do so, the information you entered will be discarded when you exit the
overlay.
Enter ****, or END, followed by <Return>, to exit an overlay.
Standard 1.0 Modular Option EC Installation Quick Reference Guide
Configuring the Meridian 1 for Meridian Mail
Configure the AML Link parameters
via Overlay 17
Configure the Meridian Mail Service
via Overlay 15
Configure a primary DN that will
provide an agent access to the
Meridian Mail service(s)
Configure a secondary DN for each
agent that will access the Meridian
Mail service via the primary DN
Configure the network loop via
Overlay 17
Verify that the network loop to the
Meridian Mail is enabled
Configure an ACD set for each agent
using the primary DN, secondary
DN, and network loop number
Enable the AML
Save the configuration made in
Meridian 1
Configure the users telephone set to
access Meridian Mail service(s)
Overview
November 1999