Table of Contents
Advertisement
1-4
Returning Merchandise for Service
A receipt or copy of your invoice marked with the date of purchase is required before
any warranty service will be rendered. You can obtain service by calling your vendor
for a Returned Merchandise Authorization (RMA) number. When returning to the
manufacturer, the RMA number should be prominently displayed on the outside of
the shipping carton, and mailed prepaid or hand-carried. Shipping and handling
charges will be applied for all orders that must be mailed when service is complete.
For faster service, RMA authorizations may be requested online (http://www.
supermicro.com/support/rma/).
Whenever possible, repack the chassis in the original Supermicro carton, using the
original packaging material. If these are no longer available, be sure to pack the
chassis securely, using packaging material to surround the chassis so that it does
not shift within the carton and become damaged during shipping.
This warranty only covers normal consumer use and does not cover damages
incurred in shipping or from failure due to the alteration, misuse, abuse or improper
maintenance of products.
During the warranty period, contact your distributor first for any product problems.
1-5
Where to get Replacement Components
Although not frequently, you may need replacement parts for your system. To
ensure the highest level of professional service and technical support, we strongly
recommend purchasing exclusively from our Supermicro Authorized Distributors/
System Integrators/Resellers. A list of Supermicro Authorized Distributors/System
Integrators/Resellers can be found at: www.supermicro.com. Click the Where to
Buy link
1-3
Chapter 1: Introduction
Advertisement
Table of Contents
