Table of Contents
Advertisement
This document is designed for planners and system administrators looking to deploy
ShoreTel® Service Appliance 100 (referred to throughout this document as SA-100)
units in their ShoreTel system to perform conferencing and instant message services.
The SA-100 is a ShoreTel appliance that installs on your network and augments the
ShoreTel system with conferencing and instant messaging services. The SA-100 gives
ShoreTel system users the ability to create and participate in scheduled and
impromptu media-rich conferences and in instant messaging. The SA-100s support
audio and Web conferences, allows third-party calendars such as
Microsoft® Outlook® to schedule conferences, and supports load distribution
whereby SA-100 units work together to provide least-cost-routing to reduce
telephony cost.
This chapter presents an overview of the ShoreTel Service Appliance 100 (SA-100),
including a description of the integrated applications and capacities to guide you in
planning your installation. The topics are discusses in this chapter include:
"About the ShoreTel SA-100" section on page 9
•
"Distributed Conferencing Capabilities" section on page 10
•
"Single System Management" section on page 10
•
"Integrated Services" section on page 11
•
"ShoreTel Conferencing and IM Capacities" section on page 12
•
"Service Appliance Failover" section on page 12
•
"Service Appliance Logs and Records" section on page 12
•
"Integration with ShoreTel Communicator and Microsoft Outlook" section on
•
page 12
"Host and Participant Desktop Requirements" section on page 13
•
1.1
About the ShoreTel SA-100
The ShoreTel SA-100 is a 1U, dedicated, plug-and-play appliance designed to
integrate seamlessly into the ShoreTel system and to install where you need it on
your network to provide cost-effective conferencing and instant messaging (IM)
services for ShoreTel system users.
The 1U footprint means that unit is suitable for 19-inch equipment racks. The unit is
shipped with a versatile rack-mounting kit that easily accommodates different rack
styles and a locking ShoreTel front bezel.
ShoreTel 12.3
Overview of SA-100
C
H A P T E R
1
9
Advertisement
Table of Contents
