Training - ShoreTel Service Appliance 100 Installation Manual

Chapter 8: Going Live, and Training
The ShoreTel Conferencing Quick Reference Guide: This short guide contains helpful
•
references to quickly enable a user to gain comfort using the most frequently
accessed features. This guide is available for download from the ShoreTel
Partner support site and from within ShoreWare Director, under the
Documentation Menus.
8.5

Training

ShoreTel is committed to ensuring our customers have the tools and knowledge base
they need to take full advantage of the capabilities offered with the installation of an
SA-100 and ShoreTel Conferencing features, as well as the entire ShoreTel system.
It is critical that all users be familiar with ShoreTel Conferencing services before the
system is placed into production.
Be sure to consider training needs as personnel staffing changes over time.
Online training for the SA-100 and ShoreTel Conferencing services includes the
following:
Installing, Administering and Using the Service Appliance 100, an online,
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virtual live-training class administered by ShoreTel.
Using ShoreTel Conferencing, an online self-paced training course designed to
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familiarize users and administrators with the capabilities and use of all
ShoreTel Conferencing features.
For more information, please contact your ShoreTel-authorized partner or visit the
ShoreTel Website http://www.shoretel.com/training.
Figure 8-1 ShoreTel Website - Training
ShoreTel 12.3
SA-100 Planning, Installation, and Administration Guide
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