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Product: ShoreTel |Ascom IP-DECT
Abstract
The Ascom IP-DECT System is a wireless telephony system that utilizes the standard LAN/WAN
infrastructure from the ShoreTel IP-PBX to the IP-DECT Base Station/IP-DECT gateway and then a DECT
protocol from the Base Station to the Handset. Combining the ShoreTel IP-PBX with an Ascom IP-DECT
System, allows our customers the opportunity to utilize their existing wireless infrastructure, ShoreTel's
unique distributed call control architecture and Ascom's dedicated DECT voice path.
Table of Contents
Overview ................................................. 2
Features and Benefits ................................ 2
Ascom IP-DECT handsets: ............................. 2
Ascom Overview and Contact ....................... 4
Ascom Product Information ......................... 5
Architecture Overview ............................... 6
Version Support ........................................ 7
Certification Testing Results Summary ........... 8
Table 1: Basic Test Cases .............................. 8
Table 2: Extended Feature Test Cases ............. 9
ShoreTel tests and validates the interoperability of the Member's solution with ShoreTel's published
software interfaces. ShoreTel does not test, nor vouch for the Member's development and/or quality
assurance process, nor the overall feature functionality of the Member's solution(s). ShoreTel does not
test the Member's solution under load or assess the scalability of the Member's solution. It is the
responsibility of the Member to ensure their solution is current with ShoreTel's published interfaces.
The ShoreTel Technical Support organization will provide Customers with support of ShoreTel's
published software interfaces. This does not imply any support for the Member's solution directly.
Customers or reseller partners will need to work directly with the Member to obtain support for their
solution.
I n n o v a t i o n
N e t w o r k
TPP: 10111
Date: January, 2012
System version: ShoreTel 12.1
Remarks ................................................. 10
Configuration Overview ............................. 10
ShoreTel Configuration .............................. 10
Ascom Configuration ................................. 23
DECT Gateway.......................................... 23
Configure the Ascom IP-DECT Base Station ...... 35
Ascom DECT Handset Configuration ............... 44
Ascom Troubleshooting ............................. 44
Ascom Technical Support ........................... 45
Document and Software Copyrights.............. 46
Trademarks ............................................ 46
Disclaimer .............................................. 46
Company Information ................................ 46
A p p
N o t e
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Table of Contents
Related Manuals for ShoreTel Ascom IP-DECT
Summary of Contents for ShoreTel Ascom IP-DECT
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Page 1: Table Of Contents
ShoreTel IP-PBX to the IP-DECT Base Station/IP-DECT gateway and then a DECT protocol from the Base Station to the Handset. Combining the ShoreTel IP-PBX with an Ascom IP-DECT System, allows our customers the opportunity to utilize their existing wireless infrastructure, ShoreTel’s unique distributed call control architecture and Ascom’s dedicated DECT voice path. -
Page 2: Overview
This Application Note details the steps for creating a SIP VoIP-enabled wireless network using Digital Enhanced Cordless Telecommunications (DECT) with connectivity that enables interoperability between the Ascom IP-DECT SIP solutions with ShoreTel’s IP-PBX. The specific calling features that were verified to operate correctly include transfer (attended and unattended), hold/return from hold, caller ID operation, call forwarding (unconditional, on busy/no answer and clear), pickup groups, call pickup, bridged appearances, and voicemail Message Waiting Indicator (MWI). - Page 3 Ascom IP-DECT Gateway: • With the Ascom IP-DECT gateway, existing DECT systems can be upgraded with IP telephony functionality in a secure radio environment. • The IP-DECT gateway is compatible with all currently available and previous Ascom legacy DECT base stations.
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Page 4: Ascom Overview And Contact
Ascom Overview and Contact Sales support for the Ascom IP-DECT Solution can be obtained through the following: For local US/Canada: • Phone: 1-877-71ASCOM or 1-877-712-7266 • Internet: (for your Regional http://www.ascom.us/us-en/index-us/products-solutions/sales-us.htm Sales Director) • Email: techsupport@ascomwireless.com (for Technical support) For international customer: •... -
Page 5: Ascom Product Information
Ascom Product Information Ascom IP-DECT Base Stations and IP-DECT Gateway IPBS1 IPBS2 IP-DECT Gateway (IPBL) Ascom DECT handsets 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 5 -... -
Page 6: Architecture Overview
ShoreTel IP telephones (IP110, IP230, and IP560), three different Ascom DECT handsets (d41, d62 and d81), one non wireless non IP telephone, two Ascom IP-DECT Base Stations/IP-DECT Gateway (Master, Standby Master) and a wireless network infrastructure providing network services such as DHCP, and TFTP. -
Page 7: Version Support
The DECT handset software versions does not directly affect the SIP signaling interoperability towards the ShoreTel PBX since the IP-DECT infrastructure is working as a proxy between DECT and SIP. Thus any Ascom DECT handset and software version should work under normal operating conditions. For the... -
Page 8: Certification Testing Results Summary
Verify successful transmission of in-band and out-of- Pass frequency (DTMF) band digits (RFC2833) for calls placed to and from the RFC2833 transmission DUT with a variety of other devices only 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 8 -... - Page 9 BCA configured and that the call can be answered, placed on-hold and then transferred. * ) Call forwarding was configured from Shoretel GUI (Web Client). Local Call Forward not possible as ShoreTel does not allow 3 party devices to redirect calls.
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Page 10: Remarks
Music on hold is handled locally in the handset (tone). Configuration Overview This document describes the major steps needed to configure the ShoreTel system and the Ascom IP DECT handset and base station so that they work together. ShoreTel Configuration This section describes the ShoreTel system configuration to support the Ascom. - Page 11 Figure 2 – Administration Call Control/Options The “Call Control/Options” screen will then appear (Figure 3). 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 11 -...
- Page 12 Figure 3 – Call Control/Options Screen • If this is an upgrade from previous ShoreTel versions, you may see a parameter named “Always Use Port 5004 for RTP.” If so, you will need to disable this parameter by un- checking the box and saving the setting. When enabled, SIP extension configuration will fail.
- Page 13 If your installation requires more than 100 SIP extensions configure the “Port Type” as “100 SIP Proxy” as necessary (i.e. two ports configured for “100 SIP Proxy” will provide 200 SIP extensions). 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 13 -...
- Page 14 One dedicated ShoreGear 120 switch can act as a proxy for the entire site and support up to 2400 SIP phones. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 14 -...
- Page 15 The next settings to address are the administration of sites. These settings are modified under the ShoreWare Director by selecting “Administration” then “Sites” (Figure 7). 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 15 -...
- Page 16 This IP address must be unique and static. The ShoreTel server will assign this “Virtual IP Address” to the ShoreGear that is configured as SIP proxy for the site. Two ShoreGear switches can be configured as SIP proxy servers for redundancy and reliability purposes.
- Page 17 SIP endpoints may be counted against the site bandwidth. See the ShoreTel Planning and Installation Guide for more information about this. Beginning with ShoreTel 8.1, we now add 11 CODECs by default. These CODECs can be grouped as “Codec Lists” and defined in the sites page for “Inter-site” and “Intra-site” calls. See ShoreTel’s Administration Guide for more information.
- Page 18 Figure 9 – Individual Users Settings This action brings up the “Users” “Edit Users” screen (Figure 10). 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 18 -...
- Page 19 If you configured the “License Type” for “Extension-Only,” you cannot select “Any IP Phone” but instead must set the “Home Port” for the “SoftSwitch” selection Scroll down to the “SIP Password:” section (Figure 11). 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 19 -...
- Page 20 “Save” your changes. SIP Profiles ShoreWare Director’s “IP Phones…” section contains a “SIP Profiles” option. ShoreTel 12.1 comes standard with a “_System” and “_ShorePhoneIP8000” SIP profiles (they cannot be deleted - only disabled). By default, the Ascom IP DECT handsets utilize the “_System” profile. In order to optimize the functionality, you will need to add a custom profile.
- Page 21 Figure 12 – SIP Profiles This action brings up the “Edit SIP Profile” screen, Figure 13. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 21 -...
- Page 22 Please do not disable any of the default SIP profiles. In case there are issues with the custom profile defined, disabling the system profiles may cause the IP DECT handsets to not be added to the ShoreTel system. Refer to the ShoreTel’s Planning and Installation Guide for more information.
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Page 23: Ascom Configuration
The following steps detail the configuration process for the Ascom. Configure the Master IP-DECT Base Station or the IP-DECT Gateway The Ascom IP-DECT Base Stations /IP_DECT Gateway can be configured in a Master/Standby Master scenario to provide redundancy or to extend the radius of coverage. - Page 24 Step Description The user is presented with the General Info frame where the system information for the Ascom IP- DECT Base Station is displayed. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 24 -...
- Page 25 Step Description To navigate the web interface on the Ascom IP-DECT Base Station the user will navigate through a series of frames which lead to forms and web pages for configuration or to display information. The user flow is a two-click process where a category and then an option are clicked. Categories are found below Configuration, which is displayed in the top left portion of the frame, and options are found to the right.
- Page 26 Set IP Address to the designated static address on your network. Set Network Mask and Default Gateway to the proper values of your network. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 26 -...
- Page 27 Step Description Please refer to the Ascom documentation for information how to configure the LDAP server/replicator in systems where a Standby Master is used. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 27 -...
- Page 28 Register with number. We also recommend that you configure Registration time-to-live to a value of 3600. Click OK when finished. ¨ 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 28 -...
- Page 29 DECT handsets to use different channels or frequencies when transmitting. Use the drop-down list for Coder and select “G711u” and set Frame (ms) to 30. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 29 -...
- Page 30 Check the Enable Supplementary Services check box. Enter the extension used for Voice Mail in the MWI notify No. field. Click OK when finished. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 30 -...
- Page 31 Pari Master IP Address can be either the loopback IP address (127.0.0.1) or the IP address assigned to the Ascom IP-DECT Master Base Station. Standby Pari Master IP Address is the IP address of the Ascom IP-DECT Standby Master Base Station.
- Page 32 Contact Ascom to obtain a SARI. Enter the SARI value and then click OK. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 32 -...
- Page 33 The PARK code is displayed. This value is needed when programming Ascom DECT handsets. The PARK code is similar to an SSID in an 802.11 wireless environment. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 33 -...
- Page 34 The Number field is the extension assigned to this user. The Password field is the password used to register with the ShoreTel IP-PBX. The box below Password is to confirm the password and the value entered for the Password field must be entered here. Display Text is the text string that will be displayed on the LCD screen of the Ascom DECT Handset.
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Page 35: Configure The Ascom Ip-Dect Base Station
DECT Base Station in Standby Master mode. A third mode exists for the Ascom IP-DECT Station called Slave. This mode is used for Ascom IP-DECT systems whose coverage requires the use of more than two IP-DECT Base Stations. An Ascom IP-DECT Slave Base... - Page 36 Set IP Address to the designated static address on your network. Set Network Mask and Default Gateway to the proper values of your network. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 36 -...
- Page 37 Mode to “Off” and then click OK. This will present the user with the clickable red text which reads “reset required”. Click reset required. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 37 -...
- Page 38 Master. Use the drop-down list for Mode and select “Standby”. You will see the following display screen. Click OK and reset the system. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 38 -...
- Page 39 Click OK and reset the system. The System Name and Password fields are the Device Name and Password fields used on the Ascom IP-DECT Master Base Station 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 39 -...
- Page 40 Pari function box. Use the IP-PBX Protocol drop-down list to set the protocol to “SIP”. The IP-PBX Proxy is set to the IP address of the ShoreTel IP-PBX. The Max. Internal number length should be set to the length of your internal extension numbers.
- Page 41 Navigate to the DECT Suppl. Serv. frame by clicking DECT and then clicking Suppl. Serv.. Check the Enable Supplementary Services check box. Enter the extension used for Voice Mail in the Message Center No. field. Click OK. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 41 -...
- Page 42 Password is the password of the Ascom IP-DECT Master Base Station. Pari Master IP Address is the IP address of the Ascom IP-DECT Master Base Station. Standby Pari Master IP Address can be either the actual IP Address assigned to the Ascom IP-DECT Standby Master Base Station or the loopback IP Address of “127.0.0.1”.
- Page 43 Step Description Please refer to the Ascom documentation for information how to configure LDAP server/replicator in case a standby master is used. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 43 -...
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Page 44: Ascom Dect Handset Configuration
Ascom IP-DECT Base Station is configured to support. From a web browser open up a connection to the Ascom IP-DECT Master Base Station. Navigate to the Users frame by clicking Users then clicking Users and then clicking show. A Registration state of “Pending”... -
Page 45: Ascom Dect Handset Function Verification
(for Technical support) For international customer: • Internet: www.ascom.com/ws and select your country of interest, to find local sales and support contact information. 960 Stewart Drive Sunnyvale, CA 94085 USA Phone +1.408.331.3300 +1.877.80SHORE Fax +1.408.331.3333 www.ShoreTel.com - 45 -... -
Page 46: Document And Software Copyrights
The ShoreTel logo, ShoreTel, ShoreCare, ShoreGear, ShoreWare and ControlPoint are registered trademarks of ShoreTel, Inc. in the United States and/or other countries. ShorePhone is a trademark of ShoreTel, Inc. in the United States and/or other countries. All other copyrights and trademarks herein are the property of their respective owners.