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SA-100 Planning, Installation, and Administration Guide
The SA-100 is a node that installs on a ShoreTel server site and performs processing
functions for conference calls and IM sessions. In conference calls, the SA-100 serves
as a hub that receives audio and data streams from the participants, bundles the
streams, and broadcasts the bundles to the other conference participants. The SA-100
also maintains conference Web pages and manages IM sessions for users.
ShoreTel Telephony Management Service (TMS)and other ShoreTel software
installed on the SA-100 ensures the integration of the unit into the ShoreTel system.
This allows the system to use a universal conference number while directing
conference requests to the appropriate appliance in environments where more than
one SA-100 is installed. The software also allows the system to collect and store call
data from the SA-100 where it can be retrieved and viewed as Call Detail Records
(CDR) in ShoreWare Director.
The conferencing and instant messaging services the SA-100 provide seamlessly
integrate with user desktop applications such as ShoreTel Communicator and
Microsoft Outlook.
1.2
Distributed Conferencing Capabilities
ShoreTel SA-100s are scalable. Each SA-100 supports up to 50 ports allowing as
many as 50 total participants in the aggregate of conference calls or 500 IM users. A
ShoreTel system can support up to five SA-100. That means that a ShoreTel system
can support up to 250 aggregate participants or 2500 IM users.
In deployment, SA-100s are assigned to ShoreTel sites (regions managed by a
ShoreTel server). SA-100 may be assigned to physical or logical ShoreTel sites. One
SA-100 must be assigned to the ShoreTel Headquarters site or the headquarters
backup site which may be located anywhere on the network (see the ShoreTel 12:
ShoreTel System Administration Guide for information about creating ShoreTel server
sites).
NOTE We recommend that you create backup sites for each SA-100 that you
deploy.
When multiple SA-100s are deployed, the ShoreTel system automatically assigns a
conference request to the appropriate appliance based on the conference
information. Multiple deployment also allows automatic failover to be implemented
whereby the ShoreTel server can reroute conference requests to other appliances
should a SA-100 experience a connectivity or hardware problem.
1.3
Single System Management
The ShoreTel system is a comprehensive unified communications solution. It allows
you to manage the entire ShoreTel network from a single point of entry: ShoreWare
Director. After you install the SA-100 on the network, you must register the unit with
ShoreWare Director, use ShoreWare Director to configure the unit for operation, and
configure the system to use the SA-100. This document describes how to use
ShoreWare Director to register the SA-100 and perform the set up required to use the
appliance in the ShoreTel system. For information about using ShoreWare Director,
refer to the ShoreTel 12: ShoreTel System Administration Guide.
NOTE The ShoreTel system provides automated software distribution for all
components on the system including the SA-100. When you add a new SA-
100 to the system, it is automatically upgraded to the current software
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Chapter 1: Overview of SA-100
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