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This chapter describes the process for enabling automatic backup of SA-100 files and
data. Should an appliance experience a catastrophic failure or a data corruption, the
availability of regular backup files can simplify recovery and minimize the cost of
such a failure. The topics discussed include:
"Service Appliance 100 Backup" section on page 79
•
"Service Appliance 100 Restore" section on page 81
•
9.1
Service Appliance 100 Backup
Daily backup of ShoreTel SA-100 appliances data is recommended to protect critical
data on the SA-100. This feature is not meant as a method of archiving or as a method
for retrieving accidentally deleted files.
The files containing user library data, conference recordings and user images,
collectively referred to as content files should be backed up on a daily basis.
Backup can occur while conferences are in progress including the files of any
conference currently in progress. However, only files that are not being modified
will be backed up to protect data integrity.
When the back up process starts, library content upload will be disabled. Library
content currently in the process of uploading will be allowed to complete before the
back up starts. Once back up is complete, upload of library content is re-enabled. If
the user attempts to upload content while the upload is disabled, they will see a
message indicating that upload is temporarily unavailable.
Any machine capable of supporting an FTP server can be the target of a backup. The
FTP server must be RFC 959 compliant and additionally support the commands
MDTM and SIZE. The FTP servers on Win2003 and WIN XP meet these
requirements.
If multiple appliances are backing up to the same FTP server, the target directory
should be configured differently for each appliance.
An on-demand backup can be performed on demand by establishing an SSH or serial
connection to the appliance and then using CMCA ServicesMgr command line
interface (svccli) commands.
The backup will only execute if backup is enabled. See the ShoreTel Maintenance
Guide for detailed instructions for executing an on-demand backup.
NOTE ShoreTel recommends the SA-100 be installed on the same network as the
FTP backup server to avoid bandwidth issues.
ShoreTel 12.3
Backup and Restore
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