Moneris iCT250 Getting Starded Manual
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Also See for iCT250:
- Reference manual (64 pages) ,
- User manual (37 pages) ,
- Getting started manual (36 pages)
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Summary of Contents for Moneris iCT250
- Page 1 Moneris iCT250 in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators Software Version: 4.60 Documentation Version: 1. 2 Documentation Date: March 2017...
- Page 2 For more information and assistance: Email: mointegration.support@moneris.com Record your Moneris merchant ID here: ____________________________________...
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Page 3: Table Of Contents
Connecting the power supply cable / powering on the terminal Enabling Semi-Integrated mode on the terminal Configuring terminal-to-host communication parameters 1.7.1 Using Dynamic IP to Communicate with Moneris Test Host 1.7.2 Using Static IP to Communicate with Moneris Test Host 1.7.3 Using Dial to Communicate with Moneris Test Host Configuring terminal-to-ECR communication parameters 1.8.1 Terminal Connected to ECR using a USB Cable... - Page 4 2.11 Enabling Moneris Gift and Loyalty Cards 2.12 Enabling Tip Prompting: Gift 2.13 Enabling a Default Tip Percentage: Gift 2.14 Enabling Enhanced Tip Prompting: Gift 3 Troubleshooting ......................... 29 Error messages Equipment problems 4 Merchant support ......................33 iPP320 Getting Started Guide for the POSPAD Application...
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Page 5: Read This First: Overview Procedures
To enable the other optional features, see pages 20 to 28. Note: If you need to reinitialize the terminal again (e.g., because the first Initialization-Logon was unsuccessful or for a different reason), see Re initializing and Logging onto the Moneris Test Host on page 18. -
Page 6: Required Setup Components
However, do not use the ipg1/2/3.moneris.com address (this is the Moneris Production Host URL/Moneris Production Host name) as referenced in the IP Readiness Checklist (page 3 of that document). Instead, you must use the ipgt1.moneris.com address, which is the Moneris Test Host URL/Moneris Test Host name. -
Page 7: Installing The Paper Roll
1. Overview and configuration If any of the above required elements is missing, contact Moneris for assistance (go to Merchant support on the page 33). 1.2 Installing the paper roll 1. Follow these steps to install a paper roll in the terminal: printer latch a. -
Page 8: Connecting The Terminal-To-Host Communication Cable(S)
Using Ethernet/IP to communicate with the Moneris Test Host instructions below. To set up the terminal to use dial to communicate with the Moneris Test Host, follow the Using dial to communicate with the Moneris Test Host instructions below. Using Ethernet/IP to communicate with the Moneris Test Host a. -
Page 9: Connecting The Terminal-To-Ecr Communication Cable
1. Overview and configuration 1.4 Connecting the terminal-to-ECR communication cable 1. Based on your requirements, do one of the following: Note: This step is not applicable if you are setting up the terminal to communicate with the ECR via Ethernet networking. ... - Page 10 Using a USB cable connection to communicate with the ECR a. Flip the terminal so that the back panel is panel facing you. Locate the two latches. latches b. Grip the latches simultaneously, and pull back to raise the back panel until it detaches from the terminal.
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Page 11: Connecting The Power Supply Cable / Powering On The Terminal
1. Follow the instructions below. IMPORTANT: You must use the exact power adaptor and cables provided by Moneris Solutions to work with the Moneris iCT250 terminal. Failure to do so may affect the operability of, or cause damage to, the equipment. -
Page 12: Enabling Semi-Integrated Mode On The Terminal
1.6 Enabling Semi-Integrated mode on the terminal To allow the ECR to communicate with the terminal to process transactions, you must enable Semi-Integrated mode on the terminal. Note: To scroll down, press the key. To scroll up, press the key. 1. -
Page 13: Configuring Terminal-To-Host Communication Parameters
1.7 Configuring terminal-to-host communication parameters The terminal must be able to communicate with the Moneris Test Host to process transactions. You may configure the terminal to use dynamic IP, static IP, or dial as the default means of communication with the Moneris Test Host if the terminal-to-ECR communication type you are planning to use supports it. - Page 14 8. Press the green key to select COMMS TYPE. The COMMUNICATION TYPE menu appears. 9. Scroll down to ETHERNET, and press the green key. The ETHERNET SETUP menu appears. 10. Press the red key once. The PLEASE WAIT message appears. 11.
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Page 15: Using Static Ip To Communicate With Moneris Test Host
Terminal’s Secondary DNS Address: ____________________________________ Note: If the terminal is linked to the ECR via Ethernet networking, the static IP parameters that you configure for communication with the Moneris Test Host will also be used by the terminal to communicate with the ECR. - Page 16 13. Enter your static IP parameters: a. Scroll down to TERMINAL ADDR, and press the green key. b. Key in the terminal’s IP address, and press the green key. Note: To key in a decimal point, press the 0 (zero) key and then press the key.
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Page 17: Using Dial To Communicate With Moneris Test Host
If you do not wish to use dial backup, go back to Read this first: Overview procedures on page 1 (continue at step 6.b). 1.7.3 Using Dial to Communicate with Moneris Test Host The default communication type on the terminal is DIAL. If you do not need to dial a prefix (e.g., 9) to connect to an outside line, you do not need to configure any other dial parameters. -
Page 18: Configuring Terminal-To-Ecr Communication Parameters
1.8 Configuring terminal-to-ECR communication parameters Configure the terminal's Semi-Integrated mode parameters based on the connection type used to allow the terminal to communicate with the ECR: If the terminal is connected to the ECR via a USB cable, follow the instructions below. ... -
Page 19: Terminal Linked To Ecr Using Ethernet Networking
1. Overview and configuration 1.8.3 Terminal linked to ECR using Ethernet Networking 1. Begin at the REINITIALIZATION REQUIRED screen. 2. Press the key twice. The ENTER ADMIN CODE entry screen appears. 3. Key in 52, and press the green key. The SEMI COMM CFG menu appears. -
Page 20: First Initialization And Log Onto The Moneris Test Host
The PHONE NUMBER entry screen appears. 5. Do one of the following based on your setup: If you configured the terminal to use dial or dial backup, key in the Moneris Test Host number 18666188801, and press the green key. -
Page 21: Confirming Terminal Is Communicating With The Ecr
1. Overview and configuration 1.10 Confirming terminal is communicating with the 1. Ensure that the WELCOME/BONJOUR screen is displayed on the terminal. 2. Initiate a Purchase transaction from the ECR to which the terminal is connected (i.e., either directly via USB or RS232 cable or indirectly via an Ethernet networking). 3. -
Page 22: Reinitializing And Logging Onto The Moneris Host
For instructions on how to log off and log on the terminal, see Logging off/Logging onto the Moneris Test Host on page 19. iPP320 Getting Started Guide for the POSPAD Application... -
Page 23: Logging Off/Logging Onto The Moneris Test Host
The terminal communicates with the Moneris Test Host. 5. When the PLEASE LOGON screen appears, it means the terminal has been logged off the Moneris Test Host and cannot be used again to process transactions until it has been logged on again (see below). -
Page 24: Enabling Optional Features
POS Admin card (shipped with your terminal) must be swiped any time card information is manually entered in order to continue the transaction. Moneris recommends that you change this parameter by setting up an admin password to be entered instead of swiping the POS Admin card. -
Page 25: Enabling Invoice Number Prompting
For instructions on how to change the password after you have set it up or what to do if the password is locked, refer to the iCT250 Operating Manual in WebHelp format at moneris.com/support. 2.3 Enabling Invoice Number Prompting Follow the steps below to enable the Invoice Number prompt on the terminal during debit/credit transactions. -
Page 26: Enabling A Default Tip Percentage: Debit/Credit
2.5 Enabling a Default Tip Percentage: Debit/Credit Follow the steps below to enable and configure a default Tip percentage to display (as part of Tip prompting) on the terminal during a debit or credit Purchase. Note: If you enable/configure this Default Tip Percentage feature, ensure that you also enable the terminal's debit/credit card tip prompting feature (see Enabling Tip Prompting: Debit/Credit above). -
Page 27: Changing Print Delay Options
6. Press the green key once you have entered a value. The PRINTER CFG menu appears. 7. Press the red key twice to return to the WELCOME/BONJOUR screen. Note: Shop for point-of-sale supplies and paper online at shop.moneris.com... -
Page 28: Enabling Cash Back Prompting: Debit
2.8 Enabling Cash Back Prompting: Debit Follow the steps below to enable the Cash back prompt during debit Purchase transactions. Note: If this feature is enabled, the customer will be prompted to select the Cash back option and then select a Cash back amount from among three options, one of which may be a predetermined value (subject to a limit that you may configure) or a different amount entered by the customer. -
Page 29: Configuring The Cash Back Limit
2.Enabling optional features 2.9 Configuring the Cash Back Limit Follow the steps below to establish the maximum cash back amount entered during a debit Purchase. Note: The Cash Back feature (see page 24) must be enabled before you follow the steps below. 1. -
Page 30: Enabling Moneris Gift And Loyalty Cards
2.11 Enabling Moneris Gift and Loyalty Cards Follow the steps below to enable the Moneris Gift and Loyalty program on the terminal. 1. Begin at the WELCOME/BONJOUR screen. 2. Press the key twice. The ENTER ADMIN CODE entry screen appears. -
Page 31: Enabling Tip Prompting: Gift
2.12 Enabling Tip Prompting: Gift Follow the steps below to enable Tip prompting on the terminal during a gift card Purchase. Note: Before following this procedure, you must complete the Enabling Moneris Gift and Loyalty Cards steps on page 26. -
Page 32: Enabling Enhanced Tip Prompting: Gift
2.14 Enabling Enhanced Tip Prompting: Gift Follow the steps below to enable enhanced tip prompting on the terminal during a gift card Purchase. Note: Before enabling enhanced tip prompting for gift, you must enable the terminal's standard tip prompting feature for gift (see Enabling Tip Prompting: Gift above). 1. -
Page 33: Troubleshooting
3 Troubleshooting If you are unable to resolve the problems listed in this section or you require further information or assistance, contact Moneris (go to Merchant support on page 33). 3.1 Error messages Error message Solution HOST CONNECTION 1. If you are using dial or dial backup, ensure that you configured the... - Page 34 When the ETHERNET SETUP menu appears, re-enter the static IP values (go back go back to Using Static IP to Communicate with Moneris Test Host on page 11, and begin at step 10 of that procedure. 8. Do one of the following: ...
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Page 35: Equipment Problems
If your terminal is not configured to use static IP, you must set up the static IP Ethernet parameters before you can use the terminal to process transactions. Go to page 11 and follow the procedure Using Static IP to Communicate with Moneris Test Host. Then re-try your transaction. ... - Page 36 Problem Solution There is a problem Temporarily switch the terminal to Standalone mode: with the ECR that is 1. Begin at the WELCOME/BONJOUR screen. preventing you from processing 2. Press the key. transactions. The SWITCH TO STD-ALONE MODE? prompt appears. 3.
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Page 37: Merchant Support
4 Merchant support For technical assistance specific to the terminal functions, optional settings, or ECR development, contact Moneris Emerging Technology Payment Support at mointegration.support@moneris.com. For assistance specific to equipment ordering (including POS devices, cables and cards), contact your Moneris Client Integrations specialist, or e-mail clientintegrations@moneris.com... - Page 38 Moneris Solutions Corporation (“Moneris”). This manual is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this manual.