Moneris ICT250 Reference Manual
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Moneris ICT250 Reference Manual

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Moneris® iCT250
Semi-Integrated Reference Guide
11/17

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Summary of Contents for Moneris ICT250

  • Page 1 Moneris® iCT250 Semi-Integrated Reference Guide 11/17...
  • Page 2 Need help? Web: moneris.com/support Toll-free: 1-866-319-7450 Record your Moneris merchant ID here: ____________________________________...

  • Page 3: Table Of Contents

    Terminal-to-ECR cable: USB Terminal-to-host cable: Ethernet or dial ............8 Overview setup steps: E3, ED3, and D3 ......................8 Setup and configuration for iCT250 semi-integration ................... 9 Set up an RS232 serial connection ........................9 Download/install the USB driver, and connect the terminal to your ECR ............10 Enabling Semi-Integrated mode on the terminal .....................12...
  • Page 4 Merchant close: closing the gift/loyalty batch ......................37 Merchant close: closing all the batches together ......................38 System close ..............................39 Troubleshooting in Semi-Integrated mode ....................40 Error messages ..............................40 Equipment issues ..............................41 Merchant support ....................... 42 Moneris® iCT250 Semi-Integrated Reference Guide...

  • Page 5: Setting Up Your Terminal

    Setting up Your Terminal Setting up Your Terminal In this section, we go over everything you need to know to set up your Moneris iCT250 for semi-integration. Moneris® iCT250 Semi-Integrated Reference Guide...

  • Page 6: Important: Read First

    Important: Read first Follow the steps below to set up and configure the Moneris iCT250 terminal to work as a semi-integrated POS device with your electronic cash register (ECR). 1. Refer to Before you get started in the Setting Up Your Terminal section of the Moneris iCT250 Reference Guide included in your package, and follow the instructions to determine if you have the required components for setting up and configuring the terminal to communicate with the Moneris host.

  • Page 7: Cabling Options For Ict250 Semi-Integration

    To determine which steps you must follow to set up your device to work in Semi-Integrated mode, refer to one option from the Terminal-to-Moneris host cabling options column, and then cross-reference it with one option from the Terminal-to-ECR cabling options row.

  • Page 8: Terminal-To-Ecr Cable: Ethernet Terminal-To-Host Cable: Ethernet

    2. Connect the terminal-to-Moneris host cables, set up the terminal hardware, and power on the terminal.  Refer to Hardware setup in the Setting up Your Terminal section of the Moneris iCT250 Reference Guide. 3. Enable Semi-Integrated mode on the terminal.

  • Page 9: Terminal-To-Ecr Cable: Rs232 Serial Terminal-To-Host Cable: Ethernet Or Dial

    2. Connect the terminal-to-Moneris host cables, set up the terminal hardware, and power on the terminal.  Refer to Hardware setup in the Setting up Your Terminal section of the Moneris iCT250 Reference Guide. 3. Enable Semi-Integrated mode on the terminal.

  • Page 10: Terminal-To-Ecr Cable: Usb Terminal-To-Host Cable: Ethernet Or Dial

    2. Connect the terminal-to-Moneris host cables, set up the terminal hardware, and power on the terminal.  Refer to Hardware setup in the Setting up Your Terminal section of the Moneris iCT250 Reference Guide. 3. Enable Semi-Integrated mode on the terminal.

  • Page 11: Setup And Configuration For Ict250 Semi-Integration

    Setup and configuration for iCT250 semi-integration Set up an RS232 serial connection Set up an RS232 serial connection a. Plug the RS232 serial cable's connector (small end) into the terminal’s Magic Box port labelled "RS232". b. Plug the RS232 serial cable's connector (large end) into a serial port on your ECR.

  • Page 12: Download/Install The Usb Driver, And Connect The Terminal To Your Ecr

    2. Download the "iCT250 USB Driver”. 3. Install the driver on the ECR to which you will connect the terminal. 4. Once the iCT250 USB driver has been installed on your ECR, connect the terminal to the ECR by following the steps below: Set up a USB connection a.
  • Page 13 Plug the USB cable's connector into a USB port on your ECR. k. Continue the overview setup procedure at step 2 (on page 8 in this guide). Moneris® iCT250 Semi-Integrated Reference Guide...

  • Page 14: Enabling Semi-Integrated Mode On The Terminal

    Note: The terminal will automatically use the static IP values that you configured as instructed in the Setting Up Your Terminal section of the Moneris iCT250 Reference Guide. 4. Wait for the REINITIALIZATION REQUIRED screen to appear. 5. Continue the overview setup procedure at step 6 (on page 6 in this guide).

  • Page 15: Enable For Usb Connection To Ecr

    2. Scroll up to ECR CASH TRANS, and press the green key. 3. When ACCEPT CASH TRANS FROM ECR? appears, press the key to select YES. 4. Press the red key twice to return to the WELCOME/BONJOUR screen. Moneris® iCT250 Semi-Integrated Reference Guide...

  • Page 16: Using Your Terminal

    Using Your Terminal Using Your Terminal In this section, we go over everything you need to know to use your Moneris iCT250 terminal in semi-integrated mode, including how to perform transactions and end-of-day processes. Moneris® iCT250 Semi-Integrated Reference Guide...

  • Page 17: Performing Debit/Credit And Cash Transactions In Semi-Integrated Mode

    Transaction reports All reports must be printed from the terminal regardless of where receipts are printed. Refer to Reports in the Using Your Terminal section of the Moneris iCT250 Reference Guide. Cash transactions do not appear on terminal reports. Admin functions All admin functions must be started on the terminal regardless of where receipts are printed.

  • Page 18: General Guidelines During A Debit/Credit Or Cash Transaction

    4. Continue the transaction on the terminal if prompted. 5. Process any transaction receipts that are printed. 6. If the Moneris Loyalty program is enabled on your terminal, you will be prompted to enter a loyalty card (on the terminal).

  • Page 19: Purchase With Cash

    Wait for one of the following prompts to appear, and then enter the required data on the terminal. (Refer to the prompts in the table entitled Merchant prompts: Purchases/Pre-Auths/Refunds/Voids located in the Using Your Terminal section of the Moneris iCT250 Reference Guide): Moneris® iCT250 Semi-Integrated Reference Guide...

  • Page 20: Refund With Cash

    If your ECR is configured to print receipts, see page 23 in this semi-integration guide.  If your terminal is configured to print receipts: a. Wait for the Merchant copy receipt to print from the terminal. b. Press the green key to print the Cardholder copy receipt. Moneris® iCT250 Semi-Integrated Reference Guide...

  • Page 21: Void With Debit/Credit Card

    Wait for one of the following prompts to appear, and then enter the required data on the terminal. (Refer to the prompts in the table entitled Merchant prompts: Purchases/Pre-Auths/Refunds/Voids located in the Using Your Terminal section of the Moneris iCT250 Reference Guide): ...

  • Page 22: Balance Inquiry On Pre-Paid Credit Cards

    Wait for one of the following prompts to appear, and then enter the required data on the terminal. (Refer to the prompts in the table entitled Merchant prompts: Purchases/Pre-Auths/Refunds/Voids located in the Using Your Terminal section of the Moneris iCT250 Reference Guide): ...

  • Page 23: Advice With Credit Card

    Wait for one of the following prompts to appear, and then enter the required data on the terminal. (Refer to the prompts in the table entitled Merchant prompts: Advices/Force Posts located in the Using Your Terminal section of the Moneris iCT250 Reference Guide): ...

  • Page 24: Force Post With Credit Card

    (if any) recorded on the paper sales draft imprint. e. Send the transaction request. 2. Continue the transaction from your iCT250 terminal a. Wait for one of the following prompts to appear, and then enter the required data on the terminal.

  • Page 25: Debit, Credit, And Cash Receipts

    Once a debit/credit financial transaction has been sent to the Moneris host for processing, an APPROVED response will be sent back from the Moneris host to the terminal, which will send the message to your ECR. One or more receipts may be printed from your ECR.
  • Page 26 Reprinting receipts from the terminal When the iCT250 terminal is configured to print receipts, you may obtain a reprint as follows: Receipt Tender type For instructions, see: Refer to procedure: Merchant copy debit/credit Using Your Terminal Reprint Merchant section of the Moneris...

  • Page 27: Performing Gift Transactions In Semi-Integrated Mode

    Activating/Reloading a Gift card in the Moneris iCT250 Gift Card Program Reference Guide Deactivate iCT250 Terminal Deactivating a Gift card in the Moneris iCT250 Gift Card Program Reference Guide Card Inquiry iCT250 Terminal Looking up a Gift card balance (Card Inquiry) in the Moneris...

  • Page 28: General Guidelines During A Gift Transaction

    4. Continue the transaction on the terminal if prompted. 5. Process any transaction receipts that are printed. 6. If the Moneris Loyalty program is enabled on your terminal, you may be prompted to enter a loyalty card (on the terminal).

  • Page 29: Refund With Gift Card

    2. Continue the transaction on the iCT250 terminal. a. When SWIPE ADMIN CARD appears, continue in Processing a Refund in the Moneris iCT250 Gift Card Program Reference Guide. Begin at the step instructing you to "Swipe your POS Admin card".

  • Page 30: Gift Card Receipts

    If terminal is configured to print gift card receipts Once a gift card transaction has been sent to the Moneris host for processing, the Moneris host will send back an APPROVED response to the terminal, and then the terminal will print the transaction receipts.

  • Page 31: Performing Loyalty Transactions In Semi-Integrated Mode

    Loyalty transaction reports All reports must be printed from the terminal regardless of where receipts are printed. Refer to the Reporting section in the Moneris iCT250 Loyalty Programs Reference Guide. End-of-day processes for loyalty transactions The close batch transaction must be started on the ECR regardless of where receipts are printed. See page 36 in this guide.

  • Page 32: General Guidelines During A Loyalty Transaction

    When SWIPE OR ENTER CARD appears, enter the loyalty card data on the terminal. (Continue in the Awarding points for a cash Purchase procedure specific to your loyalty program in the Moneris iCT250 Loyalty Programs Reference Guide. Begin at the step instructing you to "Swipe the Loyalty card".) 4.

  • Page 33: Processing A Loyalty Refund On A Debit/Credit Card Refund

    3. Continue the transaction on the iCT250 terminal a. When SWIPE ADMIN CARD appears, continue in Processing a cash Refund procedure specific to your loyalty program in the Moneris iCT250 Loyalty Programs Reference Guide. Begin at the step instructing you to "Swipe your POS Admin card".

  • Page 34: Voiding A Loyalty Transaction

    2. Continue the transaction on the iCT250 terminal a. When SWIPE ADMIN CARD appears, continue in the Voiding a Loyalty transaction procedure specific to your program in the Moneris iCT250 Loyalty Programs Reference Guide. Begin at the step instructing you to "Swipe your POS Admin card").

  • Page 35: Awarding Points During An Advice (Pre-Auth Completion)

    When SWIPE OR ENTER CARD appears, enter the loyalty card data on the terminal. (Continue in the Redeeming points manually procedure specific to your loyalty program in the Moneris iCT250 Loyalty Programs Reference Guide. Begin at the step instructing you to "Swipe the Loyalty card...".) 3.

  • Page 36: Redeeming Dollars Manually

    When SWIPE OR ENTER CARD appears, enter the loyalty card data on the terminal. (Continue in the Redeeming dollars manually procedure specific to your loyalty program in the Moneris iCT250 Loyalty Programs Reference Guide. Begin at the step instructing you to "Swipe the Loyalty card...".) 3.

  • Page 37: Loyalty Card Receipts

    If terminal is configured to print loyalty card receipts Once a loyalty card transaction has been sent to the Moneris host for processing, the Moneris host will send back an APPROVED response to the terminal, and then the terminal will print the transaction receipts.

  • Page 38: End-Of-Day Process In Semi-Integrated Mode

    Merchant close: closing the debit/credit batch Step 1: Print a debit/credit Stored Transactions Report Note: Cash transactions do not appear on reports. Start the transaction on the iCT250 terminal: a. Press the key, select REPORTS, and then select TRANS LIST.

  • Page 39: Merchant Close: Closing The Gift/Loyalty Batch

     If ENTER CLERK ID appears, key in your Clerk ID, and press the green key. The terminal prints the Batch Totals report from the Moneris host and returns to the WELCOME/BONJOUR screen. Step 3: Confirmation Confirm that the totals on the Stored Transactions report (printed in step 1) match the totals on the Batch Totals report (printed in step 2).

  • Page 40: Merchant Close: Closing All The Batches Together

    Step 3: Confirmation Confirm that the totals on the gift/loyalty Stored Transactions report (printed in step 1) match the totals on the gift/loyalty Batch Totals report (printed in step 2). If they do not match, call Moneris Customer Care toll-free at 1-866-319-7450 the next business day, for reconciliation assistance.

  • Page 41: System Close

    System close If your merchant account is set up for System Close settlement, Moneris automatically closes your batch for you at the end of each day. You must verify transaction totals on a daily basis. Note: The gift/loyalty batch cannot be closed via System Close. You must still close this batch manually before 11:00 p.m.

  • Page 42: Troubleshooting In Semi-Integrated Mode

    If the error message reappears and is listed in the table below, follow the instructions in the table. If the problem is still not resolved, call Moneris Customer Care toll-free at 1-866-319-7450. Error messages...

  • Page 43: Equipment Issues

    Standalone mode is enabled on your terminal. If you wish to re-enable Semi- displays on the Integrated mode on the terminal and resume initiating transactions from your ECR, terminal's READY see the solution above. screen. Moneris® iCT250 Semi-Integrated Reference Guide...

  • Page 44: Merchant Support

    Merchant support Merchant Support At Moneris, help is always here for you 24/7. Moneris® iCT250 Semi-Integrated Reference Guide...
  • Page 45  download Moneris iCT250 Reference Guide  consult the Moneris iCT250 WebHelp for detailed information on all of the options available on your terminal and how to enable them  If you need help with the steps that are performed on the ECR, consult the documentation that was provided with your ECR ...
  • Page 46 Solutions Corporation (“Moneris”). This manual is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this manual. Neither Moneris or any of its affiliates nor any of our or their respective licensors, licensees, service providers or suppliers warrant or make any representation regarding the use or the results of the use of the information, content and materials contained in this manual in terms of their correctness, accuracy, reliability or otherwise.

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