Moneris iCT250 Manual
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Moneris iCT250 Manual

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Using
Your
Terminal
Moneris
iCT250
®
(03/13)

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Summary of Contents for Moneris iCT250

  • Page 1 Using Your Terminal Moneris iCT250 ® (03/13)
  • Page 2 Need help? Call 1-866-319-7450 Record your Moneris merchant number here:...

  • Page 3: Table Of Contents

    Contents Moneris iCT250 ....... . . Optional external PINpad ..... . .

  • Page 4: Moneris Ict250

    Moneris iCT250 Moneris iCT250 Use this handheld, all-in-one terminal and PINpad to process transactions at the point of sale (POS). When prompted, you (and sometimes your customer) will key in information on the terminal. If your customer is required to key in information, pass the handheld to the customer.
  • Page 5 Terminal keys Function keys • Move through the menu items on the display. • Select the option displayed above the key: e.g. if YES key, press that key to select YES. displays above the displays above the key, press that key to scroll up. •...

  • Page 6: Optional External Pinpad

    General guidelines for the iPP320 PINpad • When the “CONTINUE ON PINPAD” prompt appears on the iCT250 terminal, pass the iPP320 PINpad to your customer. • The customer follows the prompts on the PINpad.

  • Page 7: Card Entry Options

    Card entry options Insert: Chip cards 1. “SWIPE OR INSERT CARD” or “SWIPE/INSERT/TAP CARD” displays on the terminal or external PINpad if attached. 2. Either you or the customer inserts the card into the device’s chip reader. Note: Unless the device prompts otherwise, do not swipe a chip card even if the card has a magnetic stripe.
  • Page 8 Manual entry If all available card entry methods fail, you may manually enter the card number for credit cards and some chip debit cards. When “SWIPE CARD” or “SWIPE OR INSERT CARD” or “SWIPE/INSERT/TAP CARD” displays, simply key in the card number the terminal, and press the key then enter the...
  • Page 9 Maximum Contactless Dollar Value (CDV) • Credit Cards: To determine the maximum CDV for a card, print a Configuration report (see page 19). Look for the DOMESTIC TXN LIMIT found near the end of the report in the CVM LIMITS section under the card type (see Transaction $ Limits on the Config Report on page 16).

  • Page 10: Transactions

    Transactions All instructions in this guide begin at the READY screen. To access the READY screen from any other screen, press the key repeatedly until the READY screen appears. Financial transactions General guidelines 1. If the terminal is confi gured to use Ethernet, ensure that the Ethernet icon (the top of the terminal display screen) is coloured green.
  • Page 11 Using your terminal Purchase [100] Credit or debit purchase of goods or services. 1. If PURCHASE is the default, key in a Purchase amount, and press the key. (If PURCHASE is not key, select TRANSACTIONS, the default, press the and then select PURCHASE.) 2.
  • Page 12 2. Follow the prompts, but note: • If “CUSTOMER PRESS OK TO CONTINUE” appears, pass the terminal to the customer (see page 12). • If “CONTINUE ON PINPAD” appears, pass the PINpad to the customer (see page 13). 3. Process receipts (see page 15). Note: When the fi nal Purchase amount is known, you must perform an Advice for the fi nal amount using the same card number (see below or page 11).
  • Page 13 key in the amount written on the Tip appears, line, and press the key (see Pre-Auth Receipt on page 15). • If “FIND ORIGINAL TRANSACTION” appears: To process another Advice, press the key (YES), To return to the READY screen, press the key (NO) and then press the key.
  • Page 14 Customer prompts on the terminal This table lists prompts that you and your customers might see during a POS transaction, along with the actions to take for each one. Customer prompt Customer actions CUSTOMER Presses the key. PRESS OK TO CONTINUE SELECT LANGUAGE Presses the key (ENGLISH) or...
  • Page 15 Customer prompt Customer actions SELECT ACCOUNT For chequing account: Presses the key. CHEQUING SAVINGS For savings account: Presses the key. ENTER PIN & OK Keys in their PIN (Personal Identifi cation Number) and presses the key. RETURN TO CLERK Returns the terminal to you. REMOVE CARD Removes their card from the chip reader and returns the terminal to you.
  • Page 16 Customer prompt Customer actions TIP PERCENTAGE Keys in a percentage (or nothing at all), then presses the key. TIP AMOUNT dollar amount Keys in a (or nothing $0.00 at all), then presses the key. Presses the key to confi rm the <TRANSACTION displayed amount.

  • Page 17: Receipts

    Receipts Signing credit card receipts Merchant copy Always retain this copy for your records, but note: • If a signature line is printed, obtain the cardholder’s signature. • If VERIFIED BY PIN is printed, do not obtain a signature. • If NO SIGNATURE REQUIRED is printed, do not obtain a signature.
  • Page 18 Card masking To reduce the risk of fraudulent card use, masking and truncation are applied to card numbers printed on receipts. Masking replaces a card’s numbers (except for the last 4) with “*”s (e.g., ************1234). Truncation prints only the last 4 digits of a card (e.g., 1234).

  • Page 19: Reporting

    Reporting Masking on reports To reduce the risk of fraudulent card use, masking is applied to card numbers and expiry dates are not printed on reports. Card types on reports Flash transactions are included in Interac totals. Reprint Merchant receipt [66] Prints a duplicate of the Merchant Copy receipt.
  • Page 20 The report prints, and the READY screen appears. Merchant Subtotals Report [95] Prints a list of transaction type totals by card type for the current batch from the Moneris Host. Grand totals by transaction type are also included. 1. Press the...
  • Page 21 5. To print the current date or batch, press the key. key in a date or To select a specifi c date or batch, batch number, and press the key. The report prints, and the READY screen appears. Tip Totals Report [96] Prints a summary of Tip amounts entered on the terminal for transactions in a specifi ed batch or a specifi ed date range.

  • Page 22: Administrative Transactions

    ADMIN, then select LOGOFF. The “PLEASE LOGON” prompt appears within 60 seconds. Re-Initialization [01] The Moneris Merchant Service Centre may ask you to re-initialize your terminal if changes have been made to it or your merchant account. 1. Press the key, select CONFIGURATION, then select INITIALIZATION.

  • Page 23: End-Of-Day Process

    End-of-day process Merchant close If your merchant account is set up for Merchant Close settlement, you must process a Batch Close transaction in order to have the funds from your POS transactions deposited to your business account. Here’s how: Step 1: Print a Stored Transactions Report [60] Note: Flash transactions are included in Interac totals.
  • Page 24 System close If your merchant account is set up for System Close settlement, Moneris automatically closes your batch for you at the end of each day. You must verify transaction totals on a daily basis. Here’s how: Step 1: Print a Stored Transactions Report [60] See page 21.

  • Page 25: Troubleshooting

    • If the card was inserted: Swipe the card. CARD REMOVED The chip card was removed during the transaction. 1. Retrieve the iCT250 terminal, or the iPP320 PINpad if attached. 2. Press the key on the iCT250 terminal until the READY screen appears.
  • Page 26 Error message Solution CONTACTLESS If the card has a chip, insert it into the TRANSACTION chip reader on the iCT250, or the iPP320 LIMIT EXCEEDED if attached. If the card does not have a chip, swipe the card. CUSTOMER –...
  • Page 27 • If card tapped: If the card has a chip, insert it into the chip reader on the iCT250, or the iPP320 if attached; if it does not have a chip, swipe the card on the iCT250 (do not swipe the card on the iPP320 if attached).
  • Page 28 RETRY TERMINAL 1. If “REMOVE CARD” is also displayed, TIME-OUT the customer removes their chip card. 2. Retrieve the iCT250, or iPP320 if attached. 3. Press the key on the iCT250. 4. When the READY screen appears, retry the transaction.
  • Page 29 1. Check all cables to ensure that screen is blank. everything is plugged in correctly. 2. If the screen is still blank, call the Moneris Merchant Service Centre. TCP CONNECTION 1. Check all cables to ensure everything FAILED is plugged in correctly.
  • Page 30 Notes ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ _______________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ _______________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________...
  • Page 31 ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ _______________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ _______________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________ ________________________________________________...
  • Page 32 Moneris Solutions Corporation. This guide is for informational purposes only. Neither Moneris Solutions Corporation (“Moneris”) nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither Moneris or any...

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