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Related Manuals for Moneris iPP320 PINpad
Summary of Contents for Moneris iPP320 PINpad
- Page 1 Moneris® iPP320 PIN Pad: Quick Install Guide (09/17)
- Page 2 For more information and assistance: Web: moneris.com/support-PAYDProPlus-mobile Toll-free: 1-855-423-PAYD (7293) Record your Moneris merchant ID here: ____________________________________...
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Page 3: Table Of Contents
Contents Introduction ..................... 3 Before you get started................4 Requirements for PAYD Pro Plus Mobile Solution Requirements for PAYD Pro Plus In-Store Solution Locating the PIN Pad ID Setting up the iPP320 PIN Pad for PAYD Pro Plus Mobile Solution8 Setup considerations Connecting the iPP320 PIN Pad cables Determining the iPP320 PIN Pad’s software version... - Page 4 Enabling the iPP320 PIN Pad Setting the iPP320 PIN Pad port Establishing communication with the iPP320 PIN Pad Troubleshooting iPP320 PIN Pad issues in the PAYD Pro Plus In-Store Solution Merchant support ................. 27 MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE...
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Page 5: Introduction
Introduction This guide explains how to install and configure the iPP320 PIN Pad for the PAYD Pro Plus Mobile App on an Apple® iPad®, and for the PAYD Pro Plus In- Store Solution on a laptop or computer. -
Page 6: Before You Get Started
Please confirm you received the following items to use the iPP320 PIN Pad with the PAYD Pro Plus App. iPP320 PIN Pad Power adaptor cable Note: This power adaptor cable is used exclusively for the iPP320 PIN Pad integrating with the PAYD Pro Plus App. MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE... -
Page 7: Requirements For Payd Pro Plus In-Store Solution
PIN Pad cable Requirements for PAYD Pro Plus In-Store Solution To use the iPP320 PIN Pad with the PAYD Pro Plus In-Store Solution on a laptop or computer, please ensure you have the following items: The PAYD Pro Plus In-Store Solution is optimized to run on Internet Explorer 11 on a laptop or computer using Windows®... -
Page 8: Locating The Pin Pad Id
As you begin the process of setting up the iPP320 PIN Pad to work with your PAYD Pro Plus Mobile Solution, you will need to record the PIN Pad ID. The PIN Pad ID displays on the screen as the iPP320 PIN Pad is booting up. MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE... - Page 9 It is also printed on a sticker attached to the side of the iPP320 PIN Pad (as shown in the diagram here).
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Page 10: Setup Considerations
Note: You must use the exact power adaptor and cables provided by Moneris to work with the iPP320 PIN Pad. Failure to do so may affect the operability of, or cause damage to, the equipment. MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE... - Page 11 iPP320 PIN Pad PIN Pad cable Power adaptor cable Power outlet (or surge protector) Junction box Wi-Fi router Wi-Fi signal Apple iPad To connect the iPP320 PIN Pad cables: Turn the iPP320 PIN Pad over so that the back panel is facing you. Plug the HDMI connection of the PIN Pad cable into the HDMI port on the back of the iPP320 PIN Pad (raise the latch).
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Page 12: Determining The Ipp320 Pin Pad's Software Version
At the COMM TYPE screen, press the F2 key to scroll down and highlight ETHERNET. Once highlighted, press the green key to select it. At the ETHERNET IP TYPE screen, press the F4 key to select DYNAMIC. MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE... -
Page 13: Configuring The Ipp320 Pin Pad In The Payd Pro Plus App
At the ENTER IP CONFIG RETRY PERIOD prompt, press the green to accept the default value (10 seconds). At the PED SERIAL NUMBER prompt, press the green key. The iPP320 PIN Pad displays “TERMINAL WILL BE REBOOTED…”. After the iPP320 PIN Pad reboots, the WELCOME/BONJOUR screen appears. - Page 14 Tap the PIN Pad’s IP address e.g. “192.168.0.100”, then tap <Back at the top of the popup. The PIN Pad’s IP address is now displayed. MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE...
- Page 15 10. Tap Finish in the top right corner of the PIN Pad Configuration popup. The screen displays “Connecting to PIN Pad”. This operation may take a couple minutes.
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Page 16: Initializing The Ipp320 Pin Pad
Initializing the iPP320 PIN Pad Once the iPP320 PIN Pad has been selected, it will need to be initialized. Follow the instructions below. Note: Perform this task on each iPad with an iPP320 PIN Pad connected. MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE... -
Page 17: Rebooting The Ipp320 Pin Pad
In the Configuration – Devices screen, in the PIN PAD section, tap Initialize. A Warning popup appears. Tap Yes. The PAYD Pro Plus App displays “Initializing PIN Pad…”. The iPP320 PIN Pad displays “PLEASE WAIT”. Once completed, the message “PIN Pad has been successfully initialized” appears on the iPad. - Page 18 Consider using an extension cable or a power bar not within reach of with surge protection, which can get closer to the the location where the iPP320 PIN Pad’s power adaptor cable. iPP320 PIN Pad will be used. MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE...
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Page 19: Setting Up The Ipp320 Pin Pad For Payd Pro Plus In-Store Solution
PIN Pad. Open the Internet Explorer web browser. Go to https://esqa.moneris.com/connect/en/download/drivers/index.html. Click on the iPP320 USB Driver link to download the zip file. Save the file into a folder on your hard drive. Once the file is saved, unzip the file into the save folder on your hard drive. -
Page 20: Connecting The Ipp320 Pin Pad To The Laptop Or Computer
Plug the HDMI connection of the PIN Pad cable into the HDMI port on the back of the iPP320 PIN Pad (raise the latch). MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE... -
Page 21: Determining The Software Version
Optional: Secure the PIN Pad cable to the iPP320 PIN Pad. a. Lift the flap exposing the screw holes. b. Use a Phillips screwdriver to tighten the screws onto the housing of the HDMI connection. Fold the latch down and press to secure the cable. Connect the other end of the PIN Pad cable to an available USB port on the laptop or computer... -
Page 22: Configuring The Ipp320 Pin Pad Options
At the TERMINAL ID screen, press the green key. At the PED SERIAL NUMBER screen, press the green key. The iPP320 PIN Pad displays a summary of some of the choices you made, then displays the WELCOME/BONJOUR screen. MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE... -
Page 23: Configuring Payd Pro Plus To Use The Ipp320 Pin Pad
POS lanes for the business in the Lanes screen. ® From the Moneris PAYD Administration main screen, click the Configuration icon ( On the Configuration menu, click Lanes. -
Page 24: Setting The Ipp320 Pin Pad Port
In the POS view, click the Tools tab in the bottom right corner of the screen. On the Tools button panel, click the Hardware Setup button. In the POS – Hardware Setup popup, click the PIN Pad tab. Select the USB option beside PIN pad connection. MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE... -
Page 25: Establishing Communication With The Ipp320 Pin Pad
Click the Close button at the bottom of the popup. Log out of the POS view and PAYD Administration and close the browser. Re-launch your web browser, and log in to the POS view from the Login screen. Establishing communication with the iPP320 PIN Pad In the POS view, click the Tools tab in the bottom right corner of the screen. - Page 26 Once the initialization completes, the iPP320 PIN Pad displays the “WELCOME/BONJOUR” screen and the status indicator icon changes to black ( Congratulations! You are now ready to use the iPP320 PIN Pad with the PAYD Pro Plus In-Store Solution. MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE...
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Page 27: Solution
Troubleshooting iPP320 PIN Pad issues in the PAYD Pro Plus In-Store Solution Issue Solution The “Establishing The POS view was unable to communicate with the communication with iPP320 PIN Pad. the PIN pad” message counts down to 0. Click the red PIN Pad status indicator ( The Confirm popup appears. - Page 28 The iPP320 PIN Pad will beep and restart. Follow the instructions in the Establishing communication with the iPP320 PIN Pad section on page 23. If problems still persist, contact Moneris Customer Care toll-free at 1-855-423-PAYD (7293). MONERIS® IPP320 PIN PAD: QUICK INSTALL GUIDE...
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Page 29: Merchant Support
& trends, customer success stories, and quarterly reports & insights Need help setting up? We’ll be there. Moneris offers quick, hassle-free on-site setup of your complete iPad POS Solution by our in-house technicians. Contact us at 1-866-MONERIS... - Page 30 Moneris Solutions Corporation (“Moneris”). This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide.