Moneris iCT250 Using Manual
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Moneris iCT250 Using Manual

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See also: Reference Manual , User Manual
Y O U R
U S I N G
N A L
T E R M I
Moneris
iCT250
®
(12/15)

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Summary of Contents for Moneris iCT250

  • Page 1 Y O U R U S I N G N A L T E R M I Moneris iCT250 ® (12/15)

  • Page 2: Table Of Contents

    Wave/Tap: Contactless cards Contactless Transaction Limit (CTL) Manual card entry Transactions General guidelines Admin code shortcuts Record your Moneris merchant ID here: Purchase [100] Partially Approved Purchase Refund [101] / VOID–Purchase [106] / VOID–Refund [107] Pre-Authorization [102] Cheque Authorization [105]...
  • Page 3 Admin functions Prompts without tip entry Logon [02] Merchant prompts: Purchases/Pre-Auths/Refunds/ Voids Logoff [03] Merchant prompts: Cheque Authorizations Re-Initialization [01] Merchant prompts: Advices/Force Posts Customer prompts on terminal End-of-day process Customer prompts on PINpad Merchant close Prompts with tip entry System close Merchant prompts: Purchase with tip entry enabled Troubleshooting...

  • Page 4: Moneris Ict250

    Moneris iCT250 Terminal keys Function keys • Move through the menu items on the display. Use this handheld, all-in-one terminal and PINpad to process transactions at the • Select the option displayed above the key: e.g. if YES displays above the point of sale (POS).

  • Page 5: Optional External Pinpad

    Optional external PINpad Card types If an optional Moneris iPP320 external PINpad is connected to the iCT250 The Moneris iCT250 supports the following card types and formats. These card terminal and your merchant account is configured for it, the customer uses the types are not mutually exclusive.

  • Page 6: Cardholder Verification

    Cardholder verification Cardholder verification limit • This is the maximum dollar amount for performing a tapped credit transaction without cardholder verification. Cardholder verification methods (CVM) • To determine the cardholder verification limit for a card, print a Configuration Report (see instructions on page 41). Look near the end of the report for the Many transactions require cardholder verification.

  • Page 7: Card Entry Options

    Card entry options Wave/Tap: Contactless cards “SWIPE/INSERT/TAP CARD” displays on the terminal or external PINpad if attached. Insert: Chip cards The customer taps their card over the icon that appears on the display screen. “SWIPE OR INSERT CARD” or “SWIPE/INSERT/ Note: The customer does not need to enter TAP CARD”...

  • Page 8: Manual Card Entry

    Transactions Note: If a contactless credit card is tapped for an amount that exceeds its maximum CTL, the terminal or PINpad will display “CONTACTLESS TRANSACTION LIMIT EXCEEDED” (see message on page 46). • Mobile Devices: For MasterCard, look for the MC-M TXN LIMIT. If this limit All instructions in this guide begin at the READY screen.

  • Page 9: Admin Code Shortcuts

    Admin code shortcuts Partially Approved Purchase To bypass scrolling through menus to select a transaction, use the Admin codes A Partial Approval of a purchase transaction occurs when a cardholder pays for a to jump directly to a transaction. Admin codes can be found in this guide in purchase with a pre-paid credit card but the value on the pre-paid card is less than square brackets beside the transaction name (e.g.

  • Page 10: Pre-Authorization

    Pre-Authorization [102] Advice using Sequence Number [103] / Force Post [103] Authorization if the final Purchase amount is unknown (e.g. hotel or car rental). If PRE-AUTH is the default, key in a Pre-Auth amount. (If PRE-AUTH is not the An Advice transaction completes or cancels a Pre-Auth. A Force Post transaction default: Press the key, select TRANSACTIONS, select PRE-AUTH, and then completes a voice-authorized purchase.

  • Page 11: Balance Inquiry

    Prompts without tip entry Scroll to the Pre-Auth that you want to complete or cancel (e.g., “PA1234 $#.##”), and press the green key. Merchant prompts: Purchases/Pre-Auths/Refunds/Voids Press the key (COMPL), and follow the merchant prompts table on page 22. This table lists in order of appearance the prompts (and the actions to take for After processing an Advice: each) that you might see on the terminal during a Purchase with tip entry disabled, Pre-Auth, Refund, or Void.

  • Page 12: Merchant Prompts: Cheque Authorizations

    CR/DB CASH UPDATE POINTS Refer to the Using Your Terminal for Loyalty: Moneris TO LOYALTY CARD? iCT250 guide. U S I N G Y O U R T E R M I N A L : M O N E R I S ® I C T 2 5 0...

  • Page 13: Merchant Prompts: Advices/Force Posts

    Merchant prompts: Advices/Force Posts Merchant prompt Merchant action(s) This table lists in order of appearance the prompts (and the actions to take for FINAL AMOUNT Press the green key to continue. each) that you might see on the terminal during an Advice or Force Post. $#.##-OK? ENTER Key in your Clerk ID, and press the green...

  • Page 14: Customer Prompts On Terminal

    NOT FOUND $#.##-OK? memory.) SELECT ACCOUNT For chequing: Presses the key (CHEQUING). USE LOYALTY INFO Refer to the Using Your Terminal for Loyalty: Moneris CHEQUING SAVINGS For savings: Presses the key (SAVINGS). FROM PRE-AUTH? iCT250 guide. ENTER PIN & OK...

  • Page 15: Customer Prompts On Pinpad

    Customer prompts on PINpad Customer prompt Customer action(s) This table lists in order of appearance the prompts (and the actions to take SELECT ACCOUNT For chequing: Presses the key (CHQ). for each) that your customers might see on the external PINpad during a For savings: Presses the key (SAV).

  • Page 16: Prompts With Tip Entry

    • by cash, press the key. To bypass this prompt, simply press the green key. UPDATE POINTS Refer to the Using Your Terminal for Loyalty: Moneris CUSTOMER Pass the terminal to the cardholder (see Customer TO LOYALTY CARD? iCT250 guide.

  • Page 17: Customer Prompts On Terminal: Purchase With Tip Entry Enabled

    Customer prompts on terminal: Purchase with tip entry enabled Customer prompt Customer action(s) This table lists in order of appearance the prompts (and the actions to take for SWIPE OR INSERT CARD Swipes or inserts the card. each) that your customers might see on the terminal during a Purchase when / GLISSER OU INSERER CARTE tipping is enabled.

  • Page 18: Customer Prompts On Pinpad: Purchase With Tip Entry Enabled

    Customer prompt Customer action(s) Customer prompt Customer action(s) TIP AMOUNT Keys in a dollar amount (or nothing at all), then presses To confirm the transaction: Presses the key. PARTIAL APPROVED $0.00 the green key. $000.00 To CANCEL the partial approval on their pre-paid card: CANCEL Presses the key.

  • Page 19: Receipts

    Receipts Customer prompt Customer action(s) SELECT ACCOUNT For chequing: Presses the key (CHQ). For savings: Presses the key (SAV). ENTER PIN & OK Keys in their PIN (Personal Identification Number) and Signing credit card receipts presses the green key. PARTIAL APPROVED To confirm the transaction: Presses the key.

  • Page 20: Contactless Transactions

    Contactless transactions Receipts can be suppressed for tapped credit transactions that do not require Partial Approval cardholder verification. Refer to printer configuration in the Moneris iCT250 Receipt Operating Manual in WebHelp format located at moneris.com/manuals. Receipts are always printed for Interac Flash transactions.

  • Page 21: Reports

    Grand total amount(s) also Prints a list of transaction type totals by card type for the current batch from the appear for each Clerk ID. Moneris host. Grand totals by transaction type are also included. Note: Clerk Subtotalling must be enabled. Press the key, select REPORTS, and select MERCH SUBTOTAL.

  • Page 22: Pre-Auth List [62]

    Pre-Auth List [62] Configuration Report [16] Prints a list of Pre-Auths and identifies open Pre-Auths that need to be This report lists terminal parameters and values. completed or cancelled. From the READY screen, press the key twice, key in 16, and press the green key.

  • Page 23: Admin Functions

    Re-Initialization [01] Press the green key to print the report for the current batch. Moneris Customer Care may ask you to re-initialize your terminal if changes have “PRINT TOTALS ONLY?” appears. been made to it or your merchant account. Press the...

  • Page 24: System Close

    AMOUNT EXCEEDED The Refund amount was greater than the Refund Limit. If your merchant account is set up for System Close settlement, Moneris Refer to REFUND LIMIT EXCEEDED on page 47. automatically closes your batch for you at the end of each day. You must verify CARD BLOCKED The chip card cannot be used.
  • Page 25 CONTACTLESS If the card has a chip, insert it into the chip reader; if the APPLICATIONS swipe it on the iCT250 (do not swipe on the iPP320 if TRANSACTION card does not have a chip, swipe the card. REMOVE CARD attached).

  • Page 26: Equipment Issues

    If the terminal is configured for IP: TAP FAILED If the card has a chip, insert it into the iCT250 chip reader 1. Confirm that the Ethernet cable is securely plugged PLEASE INSERT or iPP320 if attached; if the card does not have a chip, into the “Eth”...

  • Page 27: Need Help

    • download additional copies of the Setting up Your Terminal and Using Your ________________________________________________________________ Terminal guides ________________________________________________________________ • consult the Moneris iCT250 WebHelp for detailed information on all of the options available on your terminal and how to enable them ________________________________________________________________ ________________________________________________________________...
  • Page 28 ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________ ________________________________________________________________...
  • Page 29 Moneris Solutions Corporation (“Moneris”). This guide is for informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide. Neither...

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