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Moneris iCT250 Getting Started Manual
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Moneris iCT250 Getting Started Manual

Semi-integrated mode
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Moneris iCT250 in
Semi-Integrated Mode
Getting Started Guide
for
ISVs and Integrators
DRAFT 1.3

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Summary of Contents for Moneris iCT250

  • Page 1 Moneris iCT250 in Semi-Integrated Mode Getting Started Guide ISVs and Integrators DRAFT 1.3...
  • Page 2 Moneris Solutions Corporation (“Moneris”). For informational purposes only. Neither Moneris nor any of its affiliates shall be liable for any direct, indirect, incidental, consequential or punitive damages arising out of use of any of the information contained in this guide.
  • Page 3 Note: To ensure that unauthorized transactions cannot be processed once the terminal has been initialized and logged on, merchants are instructed to log their terminal off at the end of each business day (see page 23). Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 4 1 (continue at step 2). • If any of the above required elements is missing, contact Moneris for assistance (go to For More Information on the back page). Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 5 IMPORTANT: DO NOT attempt to manually advance the paper by pulling it as this will damage the printer. 3. Go back to Read this first: Overview procedures on page 1 (continue at step 3). Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 6 • To set up the terminal to use dial to communicate with the Moneris Test Host, follow the Using dial to communicate with the Moneris Test Host instructions on page 8. Using Ethernet/IP to communicate with the Moneris Test Host Ethernet cable a.
  • Page 7 Sharing the line with another device (e.g. a fax machine) can otherwise cause communication problems. Go back to Read this first: Overview procedures on page 1 (continue at step 3b). Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...

  • Page 8: With The Ecr Via Ethernet Networking

    To connect the terminal to the ECR via an RS232 serial cable, follow the instructions on page 7. • To connect the terminal to the ECR via a USB cable, follow the instructions on page 8. Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 9 Plug the RS232 serial connector directly into the serial port on the ECR. Go back to Read this first: Overview procedures on page 1 (continue at step 4). Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 10 USB cable into a USB port on the ECR. Go back to Read this first: Overview procedures on page 1 (continue at step 4). USB cable (secured) Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 11 1. Follow the instructions below. IMPORTANT: You must use the exact power adaptor and cables provided by Moneris Solutions to work with the Moneris iCT250 terminal. Failure to do so may affect the operability of, or cause damage to, the equipment.
  • Page 12 To enable receipt printing from the ECR: Scroll down to RCPTS AT ECR, and press the key. 5. The "REINITIALIZATION REQUIRED" screen appears. 6. Go back to Read this first: Overview procedures on page 1 (continue at step 6). Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 13 Configuring terminal-to-host communication parameters The terminal must be able to communicate with the Moneris Test Host to process transactions. You may configure the terminal to use dynamic IP, static IP, or dial as the default means of communication with the Moneris Test Host if the terminal-to-ECR communication type you are planning to use supports it.
  • Page 14 15. • If you do not wish to use dial backup, go back to Read this first: Overview procedures on page 1 (continue at step 6.b). Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 15 Mask ID, Gateway address, and port number. Note: If the terminal is linked to the ECR via Ethernet networking, the static IP parameters that you configure for communication with the Moneris Test Host will also be used by the terminal to communicate with the ECR.
  • Page 16 15. • If you do not wish to use dial backup, go back to Read this first: Overview procedures on page 1 (continue at step 6.b). Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 17 6. Press the key twice. The "REINITIALIZATION REQUIRED" screen (or "WELCOME/BONJOUR" screen) appears. 7. Go back to Read this first: Overview procedures on page 1 (continue at step 6.b). Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 18 If the terminal is connected to the ECR via an RS232 serial cable, follow the instructions on page 18. • If the terminal is linked to the ECR via Ethernet networking, follow the instructions on page 19. Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 19 5. Scroll to the appropriate baud rate (i.e., select the baud rate that is supported by the ECR hardware), and press the key. 6. Go back to Read this first: Overview procedures on page 1 (continue at step 7). Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 20 5. Scroll to the appropriate baud rate (i.e., select the baud rate that is supported by the ECR hardware), and press the key. The "REINITIALIZATION REQUIRED" screen appears. 6. Go back to Read this first: Overview procedures on page 1 (continue at step 7). Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 21 5. Press the key twice. The "REINITIALIZATION REQUIRED" screen appears. 6. Go back to Read this first: Overview procedures on page 1 (continue at step 7). Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...

  • Page 22: Logon Was Unsuccessful Or For A Different Reason), See Re Initializing And Logging Onto The Moneris Test Host On

    The "PHONE NUMBER" entry screen appears. 5. Do one of the following based on your setup: • If you configured the terminal to use dial or dial backup, key in the Moneris Test Host number 18666188801, and press the key.
  • Page 23 8. Once you have performed the above steps, you will have confirmed that your terminal is ready to process transactions in Semi-Integrated mode. 9. Go back to Read this first: Overview procedures on page 1 (continue at step 9). Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 24 Note: To ensure that unauthorized transactions cannot be processed, merchants are instructed to log their terminal off at the end of each business day. For instructions on how to log off and log on the terminal, see Logging off/Logging onto the Moneris Test Host on page 23.

  • Page 25: Been Initialized And Logged On, Merchants Are Instructed To Log Their Terminal Off At The End Of Each Business Day (See

    The terminal communicates with the Moneris Test Host. 5. When the "PLEASE LOGON" screen appears, it means the terminal has been logged off the Moneris Test Host and cannot be used again to process transactions until it has been logged on again (see below).
  • Page 26 The "ENABLE INVOICE NUMBER?" prompt appears. 5. Press the key to select YES. The "GENERAL PARAMETERS" menu appears. 6. Press the key twice to return to the "WELCOME/BONJOUR" screen. Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 27 The "ENTER TIP PERCENTAGE" entry screen appears. 5. Key in a default Tip Percentage value, and press the key. 6. Press the key twice to return to the "WELCOME/BONJOUR" screen. Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 28 The "PRINTER CFG" menu appears. 7. Press the key twice to return to the "WELCOME/BONJOUR" screen. Note: Shop for point-of-sale supplies and paper online at shopmoneris.com Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...

  • Page 29: Do One Of The Following

    To use the default values, go directly to step 7. 7. When the "GENERAL PARAMETERS" menu appears, press the key twice to return to the "WELCOME/BONJOUR" screen. Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 30 The "LANGUAGE" menu appears. 4. Scroll to a language ("ENGLISH" or "FRANCAIS"), and press the key. The "MAIN MENU" appears. 5. Press the key to return to the "WELCOME/BONJOUR" screen. Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 31 Enabling optional features Enabling Moneris Gift and Loyalty Cards Follow the steps below to enable the Moneris Gift and Loyalty program on the terminal. 1. Begin at the "WELCOME/BONJOUR" screen. 2. Press the key twice. The "ENTER ADMIN CODE" entry screen appears.
  • Page 32 4. Key in a default Tip percentage, and press the key . The "SETUP" menu appears. 5. Press the key once to return to the "WELCOME/BONJOUR" screen. Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...

  • Page 33: Troubleshooting

    When the "ETHERNET SETUP" menu appears, re-enter the static IP values (go back go back to Using Static IP to Communicate with Moneris Test Host on page 13, and begin at step 10 of that procedure. 8. Do one of the following: •...
  • Page 34 When you are finished and the "TERMINAL SETUP" menu is displayed, press the key twice. 6. When "TCP HOST CONNECTION OK PRESS OK" appears, press the key. When the "WELCOME/BONJOUR" screen appears, retry the Purchase transaction again. Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 35 When the "WELCOME/BONJOUR" screen appears, your terminal is ready to process transactions in Semi-Integrated mode. The Ethernet icon See the solution for TCP CONNECTION FAILED on page 31. is not coloured green. Moneris iCT250 Terminal in Semi-Integrated Mode Getting Started Guide for ISVs and Integrators...
  • Page 36 ECR development contact Moneris Product Support at mointegration.support@moneris.com. • If you require assistance specific to equipment ordering (including POS devices, cables and cards) contact your Moneris client integration specialist, or e-mail clientintegrations@moneris.com and a client integration specialist will be assigned to you.