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MPA Hub Mount I&O Manual
Return Procedure
Authorization
Before the returning any equipment to CPI Satcom Division, please obtain a
Return Authorization Number (RMA). Contact the appropriate CPI office
from the "Telephone Directory" list.
Protection and Marking
Place the equipment in the original shipping containers, making sure that
there is adequate packing around all sides of the equipment and that all front
panels are protected. If original shipping containers were discarded, use
heavy wooden boxes with adequate padding.
Please write the words FRAGILE, DELICATE INSTRUMENT, etc. in several
places on the outside of the shipping container. In all applicable
correspondence, please refer to the unit by both the model number and the
serial number.
Complete a Warranty Return Information Sheet and return it with the
equipment.
Sealing the Container
Seal the shipping container with heavy tape or metal bands strong enough to
handle the weight of the equipment and the container.
A-2 Warranty & Support
NOTE. If the equipment is to be shipped to CPI for service or
repair, please attach a tag TO THE EQUIPMENT, as well as
the shipping container, identifying the owner. Also indicate
the service or repair required, the problems encountered, and
other information considered valuable to the service facility.
Refer to the Warranty Claim Form in the back of this section.
Doc. 01031254 Rev. 1
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