Getting Help - Enterasys Matrix 7G4282-41 Hardware Installation Manual

Getting Help

For additional support related to the modules or this document, contact
Enterasys Networks using one of the following methods:
World Wide Web
Phone
Internet mail
To send comments concerning this document to the Technical Publications Department:
techpubs@enterasys.com
Please include the document Part Number in your email message.
Before contacting Enterasys Networks for technical support, have the following
information ready:
• Your Enterasys Networks service contract number
• A description of the failure
• A description of any action(s) already taken to resolve the problem (for example,
changing mode switches, rebooting the unit)
• The serial and revision numbers of all involved Enterasys Networks products in the
network
• A description of your network environment (for example, layout and cable type)
• Network load and frame size at the time of trouble (if known)
• The device history (for example, have you returned the device before, is this a recurring
problem)
• Any previous Return Material Authorization (RMA) numbers
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www.enterasys.com/services/support/
1-800-872-8440 (toll-free in U.S. and Canada)
or 1-978-684-1000
For the Enterasys Networks Support toll-free number in your country:
www.enterasys.com/services/support/contact/
support@enterasys.com
To expedite your message, type [SWITCHING] in the subject line.