Lexmark MX617 User Manual page 315

Troubleshooting
Scanner unit does not close
Action
Check if there are obstructions in the scanner unit.
a
Lift the scanner unit.
b
Remove any obstruction keeping the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close correctly?
Scanning takes too long or freezes the computer
Action
Step 1
Check if other applications are interfering with the scan.
Close all applications that are not being used.
Does scanning still take too long or freeze the computer?
Step 2
Select a lower scan resolution.
Does scanning still take too long or freeze the computer?
Poor scanned image quality
Action
Step 1
Check if an error message appears on the display.
Is there an error message on the printer display?
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Step 3
Clean the scanner glass and the ADF glass using a clean, lint‑free
cloth dampened with water.
Is the scanner glass clean?
Yes No
The problem is Contact
solved. support.
Yes No
Go to step 2. The problem is
solved.
Contact customer The problem is
support. solved.
Yes No
Clear the error Go to step 2.
message.
Go to step 3. Increase the scan
resolution settings
for a higher‑quality
output.
Go to step 4. See
scanner glass" on
page
315
customer
"Cleaning the
224.