Lexmark MX617 User Manual page 310

Troubleshooting
Can send but not receive faxes
Action
Step 1
Check the tray or feeder.
If empty, then load paper in the tray or feeder.
Can you receive faxes?
Step 2
Check the ring count delay settings.
a
Open a Web browser, and then type the printer IP address in
the address field.
Notes:
•
View the printer IP address on the printer home screen.
The IP address appears as four sets of numbers
separated by periods, such as 123.123.123.123.
•
If you are using a proxy server, then temporarily disable it
to load the Web page correctly.
b
Click Settings > Fax Settings > Analog Fax Setup.
c
In the "Rings to Answer" field, enter the number of times you
want the phone to ring before the printer answers.
d
Click Submit.
Can you receive faxes?
Step 3
Replace the toner cartridge. For more information, see the
instruction sheet that came with the supply.
Can you receive faxes?
Can receive but not send faxes
Action
Step 1
Check if the printer is in Fax mode.
From the home screen, touch Fax to put the printer in Fax
mode, and then send the fax.
Note: The Multi Send application does not support the XPS
output type. To use XPS, use the regular faxing method.
Can you send faxes?
Yes No
The problem is Go to step 2.
solved.
The problem is Go to step 3.
solved.
The problem is Contact
solved. support.
Yes No
The problem is Go to step 2.
solved.
310
customer