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Troubleshooting
Paper curl
Action
Step 1
Move the width and length guides in the tray to the correct
positions for the size of the paper loaded.
Are the width and length guides positioned correctly?
Step 2
From the printer control panel, set the paper type and weight in
the Paper menu to match the paper loaded in the tray.
Do the paper type and weight match the type and weight of the
paper in the tray?
Step 3
a
Depending on your operating system, specify the paper type
and weight from Printing Preferences or from the Print dialog.
b
Resend the print job.
Is the paper still curled?
Step 4
a
Remove the paper from the tray, and then turn it over.
b
Resend the print job.
Is the paper still curled?
Step 5
a
Load paper from a fresh package.
Note: Paper absorbs moisture due to high humidity. Store
paper in its original wrapper until you use it.
b
Resend the print job.
Is the paper still curled?
Print irregularities
Leading edge
ABCDE
)
)
ABCDE
ABCDE
Trailing edge
Yes
No
Go to step 2.
Adjust the width and
length guides.
Go to step 3.
Specify the paper
type and weight from
the tray settings to
match the paper
loaded in the tray.
Go to step 4.
The problem is
solved.
Go to step 5.
The problem is
solved.
Contact
customer
The problem is
support.
solved.
289
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