Solving Copy Problems - Lexmark MX617 User Manual

Troubleshooting
Action
Step 1
From the Paper menu on the printer control panel, check the paper
type, texture, and weight.
Do the paper type, texture, and weight match the paper loaded in
the tray?
Step 2
Resend the print job.
Does the toner still rub off?
Uneven print density
Action
Replace the imaging unit, and then resend the print job.
Is the print density uneven?

Solving copy problems

•
"Copier does not respond" on page 303
•
"Scanner unit does not close" on page 303
•
"Poor copy quality" on page 303
•
"Partial document or photo copies" on page 305
Yes No
Go to step 2. Specify the paper
type, texture, and
weight from the tray
settings to match the
paper loaded in the
tray.
Contact customer The problem is
support. solved.
Yes No
Contact customer The problem is
support. solved.
302