Lexmark MX617 User Manual page 303

Troubleshooting
Copier does not respond
Action
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Step 2
Check if the power cord is plugged into the printer and a properly
grounded electrical outlet.
Is the power cord plugged into the printer and a properly grounded
electrical outlet?
Step 3
Turn off the printer, then wait for about 10 seconds, and then turn
it back on.
Did Performing Self Test and Ready appear?
Scanner unit does not close
Action
Check if there are no obstructions between the scanner unit and
the printer.
a
Lift the scanner unit.
b
Remove any obstruction that keeps the scanner unit open.
c
Lower the scanner unit.
Did the scanner unit close properly?
Poor copy quality
Action
Step 1
Check if an error or status message appears on the display.
Does an error or status message appear?
Step 2
Check the quality of the original document.
Is the quality of the original document satisfactory?
Yes No
Clear the error or Go to step 2.
status message.
Go to step 3. Connect the power
cord to the printer
and a properly
grounded electrical
outlet.
The problem is Contact
solved. support.
Yes No
The problem is Contact
solved. support.
Yes No
Clear the error or Go to step 2.
status message.
Go to step 3. Increase the scan
resolution setting for
a higher‑quality
output.
303
customer
customer