Support; Contacts - Lonza PyroTec PRO Hardware User Manual

14 Support

Purpose of
This chapter informs you how to contact us in case help is needed. It lists addresses and
This Chapter telephone numbers of the manufacturer's representatives.
How To Get
Lonza and its representatives maintain a fully trained staff of technical specialists around
Help the world. For any technical question, contact the nearest Lonza representative.
Feedback on
If you have any comments on this Operative Manual or suggestions for improvement,
This Manual please send them by email to
scientific.support.eu@lonza.com.
In your e-mail, please specify the manual name, the document ID, and the manual version.
This information is shown at the bottom of each printed page and on the first page of the
help file (context sensitive help of software products).

14.1 Contacts

Product Sup- If your Lonza product fails to function properly, if you have questions about how to use or
port &Tech-
maintain our products, or if you need to send an instrument to Lonza for repair or other
nical Service
service, please contact our Scientific Support.
North America •
Customer Service: 800 638 8174 (toll free)
Scientific Support: 800 851 0390 (toll free)
•
• Scientific.support@lonza.com
Online ordering:
•
Europe
• Customer Service: +32 87 321 611
• Scientific Support: +32 87 321 611
• Scientific.support.eu@lonza.com
• Online ordering:
For technical support for countries outside of the USA or Europe, please contact your local
International
Lonza sales office or regional distributor. See Contact Information below:
Australia + 61 3 9550 0883
•
Austria 0800 201 538 (toll free)
•
Brazil + 55 11 2069 8800
•
China + 86 6430 3488
•
• France 0800 91 19 81 (toll free)
Germany 0800 182 52 87 (toll free)
•
• India + 91 22 4342 4000
• Japan + 81 3 6264 0660
• Luxemburg + 32 87 321 611
• Singapore + 65 6521 4379
The Netherlands 0800 022 4525 (toll free)
•
• United Kingdom 0808 234 97 88 (toll free)
PyroTec™ PRO Hardw are User's Manual, V1.2
scientific.support@lonza.com
http://bioscience.lonza.com
http://bioscience.lonza.com
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