Assistance Function - Shimano EDISON COMP I-12 Original Operating Instructions

9.2

Assistance function

Symptom
Assistance is not available.
Assistance is not available.
The assisted journey
distance is too short.
It is difficult to pedal.
Table 67:Level of assistance error solution
MY22H03 - 22_1.0_01.10.2021
Cause
Is the battery charged sufficiently?
Does the rider ride up long inclines in
summer weather or with a heavy load for a
long time? The battery may be too hot.
The drive unit (DU-E6100/DU-E6110), the
bicycle computer (SC-E6100) or the
assistance switch (SW-E6010/SW-E7000)
may be connected incorrectly or one or
more of them may have a problem.
Is the speed too high?
Are you pedalling?
Is the assistance mode set to [OFF]?
Is the system switched on?
The journey distance can be shorter
depending on the road conditions, the
gear level and the entire light usage time.
The battery does not perform as well in
winter weather.
The battery is a consumable. Repeated
charging and long periods of use cause
the battery to degrade (loss of power).
Is the battery fully charged?
Are the tyres pumped to an adequate
pressure?
Is the assistance mode set to OFF?
The battery charge might be low.
Have you switched on the system with
your foot on the pedal?
Troubleshooting, fault clearance and repair
Remedy
1 Check battery charge level.
2 Recharge the battery if it is almost flat.
1 Switch off the drive system.
2 Wait a moment and then check again.
 Contact your specialist dealer.
1 Check on-screen indicators.
2 The electronic gear assistance is only supported up to a
maximum speed of 25 km/h. This is not a malfunction.
 The pedelec is not a motorbike. Push the pedals.
1 Set the assistance mode to a different level of
assistance than [OFF].
2 Contact your specialist dealer if there is still no
assistance.
 Press the battery On-Off button to switch it on.
1 Check battery charge level.
2 Recharge the battery if it is almost flat.
This is not a malfunction.
 If the trip distance you can cover with one single charge
is very short, replace the battery with a new one.
 If the trip distance covered with a fully charged battery
has become shorter, the battery may be affected.
Replace battery with new one.
 Pump up tyres.
1 Adjust level of assistance [BOOST].
2 Contact your specialist dealer if there is still no
assistance.
1 Check set level of assistance and battery level.
2 If both are O.K. and no assistance is supplied, contact
your specialist dealer.
1 Switch system on again without applying pressure to the
pedal.
2 Contact your specialist dealer if there is still no
assistance.
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