System Resource And Network Requirements; System Hardware Engineering - Avaya Communication Server 1000M Single Group Manual

System resource and network requirements

The use of system ACD resources must be considered. If applicable, review Licenses for the
specific system option. Each Hospitality Integrated Voice Services card requires the following
system resources:
• four or five ACD DNs and their associated queue and data block
• access DNs
- three agentless ACD queues for AWU, DND, and staff access
- an optional agentless ACD for a special services menu (for example, Avaya CallPilot)
- one ACD queue with up to eight agents
• a digital set block, TN, and DN for each port, up to a maximum of eight. (The DN is used
for out-dialing and does not need to be available for Direct Inward Dialing [DID].)
• PMSI (only if using a Property Management System [PMS])
• SDI/TTY port for the BGD terminal
Subtract these resources from the overall system resources. These resources cannot be used
for any other application as long as they are for Hospitality Integrated Voice Services use.
Note:
If using agent IDs on the system, remember that Hospitality Integrated Voice Services must
use successive agent IDs (for example, 3000–3007 for eight agent IDs). Ensure that a
suitable block of agent IDs is available before assigning the IDs.
The Hospitality Integrated Voice Services card requires an IP address for administration and
configuration purposes.
Licenses
License calculations must consider the following:
• Hospitality Integrated Voice Services adds four or five ACD queues per card.
• Hospitality Integrated Voice Services adds up to eight ACD agents per card,
corresponding to the number of Hospitality Integrated Voice Services ports on each
card.
• Hospitality Integrated Voice Services can use an Avaya CallPilot agent for the optional
special services menu.

System hardware engineering

Hospitality Integrated Voice Services cards are available in port-size options of 2, 4, and 8
ports. Each card requires one slot in an IPE shelf, and Avaya CS 1000 Media Gateway 1000E
Hospitality Integrated Voice Services Fundamentals
System hardware engineering
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