Ld 23: Define The Acd Data Block - Avaya Communication Server 1000M Single Group Manual

Installation and configuration
Prompt
CUST
DNDL
...
TYPE
DNDT
- RRT

LD 23: Define the ACD data block

To configure the ACD data block, access LD 23 from the system terminal and enter the
appropriate responses to the prompts shown below. This procedure defines the main ACD DN
of the Hospitality Integrated Voice Services card.
Table 11: LD 23: Define the ACD data block
Prompt
REQ
TYPE
CUST
ACDN
MAXP
Note:
Leave the NCFW prompt blank when defining the ACD DN assigned to the Hospitality
Integrated Voice Services card.
Note:
Reserve a range of agent ID numbers for the Hospitality Integrated Voice Services ports.
Refer to the information contained in
page 55.
44 Hospitality Integrated Voice Services Fundamentals
Response
xx Customer number as defined in LD 15
(NO) YES Definition of the DND lamp for analog sets, for DND
indication
INT Intercept treatment options
(BST) Treatment for calls to DNs with Do Not Disturb active
ATT Busy tone
RAN Attendant
Recorded announcement
xxx RAN route for DND treatment, from 0–511
Response
NEW New control data block
ACD ACD data block
xx Customer number as defined in LD 15
x...x Main ACD DN of Hospitality Integrated Voice Services
card
8 Maximum number of ACD agent positions
Comments? infodev@avaya.com
Description
Description
Remote multi-terminal connection through the LAN on
March 2013