Administration; System Options - Avaya Communication Server 1000M Single Group Manual

Description
appropriate information using the telephone keypad. If the request is successful, the Hospitality
Integrated Voice Services TUI provides an audio confirmation message. The guest dials the
same DN at any time to modify or cancel the request.
Note:
Guests cannot customize TUI greetings.
The staff can order AWU or DND service at the guest's request. The staff dials the staff-access
DN and enters a password using the telephone keypad. The Hospitality Integrated Voice
Services TUI gives the staff member the option of ordering either AWU or DND for a guest.
Hospitality Integrated Voice Services also gives the staff the option of customizing the TUI
greetings that guests hear. After the staff orders AWU or DND, Hospitality Integrated Voice
Services prompts the staff to enter the guest's telephone number. The staff then orders the
service in the same way a guest does. The staff can also dial into the TUI to modify or cancel
the requested service.

Administration

The administrator determines the DNs for AWU, DND, and staff access by programming
Automatic Call Distribution (ACD) queues. The administrator must also enter these access
DNs, as well as other parameters, through a Browser User Interface (BUI). The administrator
accesses the BUI from a web browser on any PC that has a connection to the customer's LAN.
After initial configuration, Hospitality Integrated Voice Services requires little, if any, ongoing
administration. Ongoing administration includes fine-tuning certain parameters, upgrading the
Hospitality Integrated Voice Services software, and changing the number of ports
(simultaneous callers) that Hospitality Integrated Voice Services supports.

System options

Hospitality Integrated Voice Services offers 2-, 4-, and 8-port options. The option selected
depends on the number of rooms (or guests) that Hospitality Integrated Voice Services must
serve. Each port serves one caller at a time; therefore, an 8-port Hospitality Integrated Voice
Services option can serve eight simultaneous callers.
Note:
Avaya recommends the 2-port option for facilities with up to 200 rooms, the 4-port option for
up to 500 rooms, and the 8-port option for up to 1,000 rooms.
Figure 1: Hospitality Integrated Voice Services in the system
of Hospitality Integrated Voice Services in the system.
16 Hospitality Integrated Voice Services Fundamentals
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on page 17 shows the position
March 2013