Functional Description - Avaya Communication Server 1000M Single Group Manual

Description
• multi-language voice prompts (Hospitality Integrated Voice Services retrieves the
language preference from the system through the BGD terminal)
• keycode and dongle protection of the following resources:
- Hospitality Integrated Voice Services firmware release
- number of ports
- languages configured
• A-Law and m-Law support
• time and date (in the firmware) synchronize with the system
• uses files on PC Card for:
- firmware loads
- voice files
- system configuration data
• BUI on embedded web server for certain administration tasks
• customization of greetings through the TUI

Functional description

The Hospitality Integrated Voice Services card contains 2-, 4-, or 8-port options to handle two,
four, or eight simultaneous callers. Each access DN is an agentless ACD queue that uses the
Night Call Forward (NCFW) feature to transfer the caller to the main ACD card queue. The
ports are the agents of the main ACD queue.
Voice Services
An additional agentless ACD queue can be configured to which Hospitality Integrated Voice
Services directs guests following AWU and DND requests. The additional ACD queue is
configured as a service menu.
18 Hospitality Integrated Voice Services Fundamentals
on page 19 illustrates a graphical representation of this process.
Comments? infodev@avaya.com
Figure 2: Dial access to Hospitality Integrated
March 2013