Fault Isolation And Correction - Avaya Communication Server 1000M Single Group Manual

Maintenance
Errors and logs are generated daily and kept in a separate file named Eyyymmdd.err/
Lyyymmdd.lgr, where:
• yyy – year (e.g., 099 for 1999, 100 for 2000, etc.)
• mm – month
• dd – day

Fault isolation and correction

Fault clearing procedures for the Voice Services cards are the same as for other IPE cards.
Refer to Communication Server 1000M and Meridian 1: Large System Maintenance
(NN43021-700), and &lt for more information.
Table 31: Hospitality Integrated Voice Services equipment problems
specifically with Hospitality Integrated Voice Services service problems. To diagnose these
problems, the table refers to the test procedures in this document that can most likely resolve
these problems, based on the symptoms.
Table 31: Hospitality Integrated Voice Services equipment problems
Symptoms
Red card LED on the
Hospitality Integrated
Voice Services card is
permanently lit.
Display on the controller
card shows fault codes.
Error messages printed
on the TTY or VDT
terminal.
If the problem cannot be resolved after using all available diagnostic tools and test procedures,
make a list of all the symptoms observed and contact the field service representative.
94 Hospitality Integrated Voice Services Fundamentals
Diagnosis
Card is disabled or faulty. Refer to
Card faulty, failed self-
test, or problem
communicating with
peripheral equipment.
Hardware or software
problems with Hospitality
Integrated Voice
Services.
Comments? infodev@avaya.com
on page 94 deals
Solution
Self-test on page 90 for
information on card status and self-
test.
Refer to Self-test on page 90 for
information on self-test and self-
test on reset. Also, refer to Avaya
Software Input/Output Reference:
System Messages (NN43001-712)
for a list of fault codes.
Note the various error messages.
Refer to Avaya Software Input/
Output Reference: System
Messages (NN43001-712) for a list
of these messages and their
description. Based on the code's
description, take the appropriate
action to resolve the problem.
March 2013