Hospitality Integrated Voice Services Real-Time Impact; System Software Engineering; Packaging Requirements - Avaya Communication Server 1000M Single Group Manual

Engineering guidelines

Hospitality Integrated Voice Services real-time impact

The Hospitality Integrated Voice Services real-time impact on the system compares to a Digital
Line Card (DLC). For more information about real-time impact, refer to, Communication Server
1000M and Meridian 1: Large System Planning and Engineering (NN43021-220), and Avaya
Communication Server 1000E Planning and Engineering (NN43041-220).

System software engineering

Each Hospitality Integrated Voice Services port (up to eight) emulates a digital telephone
assigned to an ACD agent. All ports on a Hospitality Integrated Voice Services card belong to
an ACD queue controlled by the ACD DN assigned to that specific Hospitality Integrated Voice
Services card. Hospitality Integrated Voice Services routes guests and staff who dial the
access DNs to the ACD queue.

Packaging requirements

The system requires the following software packages for correct Hospitality Integrated Voice
Services operation:
• Automatic Call Distribution, Package A (ACDA) package 45
• Automatic Call Distribution, Package B (ACDB) package 41
• M2000 Digital Sets (DSET) package 88
• End-to-End signaling (EES) package 10
• Recorded Announcement (RAN) package 7
• Do Not Disturb Individual (DNDI) package 9
• Control Class of Service (CCOS) package 81
• Background Terminal (BGD) package 99
• Room Status (RMS) package 100
• Automatic Wake Up (AWU) package 102
• Property Management System Interface (PMSI) package 103 (required only if customer
uses PMS)
• Multi-Language Wake Up (MLWU) package 206 (if multiple-language operation required)
28 Hospitality Integrated Voice Services Fundamentals
Comments? infodev@avaya.com
March 2013