Chapter 8: Maintenance; Contents; Introduction - Avaya Communication Server 1000M Single Group Manual

Chapter 8: Maintenance

Contents

This section contains information on the following topics:

Introduction

Diagnostic tools for troubleshooting
Hospitality Integrated Voice Services card status LED indicator
Self-test
Sanity monitoring
History file
Fault isolation and correction
Acquire failed message
Card replacement
Introduction
Approach problem identification systematically. A problem can have more than one cause. To
isolate the cause, a knowledge of Hospitality Integrated Voice Services operation is required.
Once the cause is identified, correct the problem by replacing the defective card, connecting
accidentally-disconnected cables, or correcting the software security problem.
The system and the Hospitality Integrated Voice Services card provide built-in self-diagnostic
indicators and software and hardware tools. These diagnostic abilities simplify system
troubleshooting and reduce the Mean Time To Repair (MTTR).
This chapter focuses on the maintenance of the Voice Services equipment. It requires that the
system operate correctly before beginning to diagnose Voice Services problems.
Communication Server 1000M and Meridian 1: Large System Maintenance (NN43021-700),
and &lt describe how to maintain an entire system. This chapter describes how to maintain the
Hospitality Integrated Voice Services card as an integral part of the system.
Hospitality Integrated Voice Services Fundamentals
on page 89
on page 90
on page 92
on page 93
on page 94
on page 95
on page 95
on page 90
on page 90
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