Nortel Meridian 1 Planning, Installation And Operating Instructions page 474

Table 61
Technical service emergency classifications
Class Degree of failure
E1 Major failure causing system
degradation or outage
E2 Major failure causing potential
system degradation or outage
Option 11C Compact
Chapter 25 — Fault locating and clearing
Except as excluded by the provisions of warranty or other agreements with
Nortel, a fee for technical assistance may be charged, provided at rates
established by Nortel. Information on rates and conditions for services are
available through Nortel sales representatives.
Symptoms
System out of service with complete loss of
call-processing capability
Loss of total attendant console capability
Loss of incoming or outgoing call capability
Call processing degraded for reasons such as trunk
group out of service
• 10% or more lines out of service
• Frequent initializations (seven per day or more)
• inability to recover from initialization or sysload
• consistently slow dial tone (eight seconds or more
delay)
Frequent initializations (one per day or more)
Planning, Installation, Fault Clearing and CCBR Guide
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