Troubleshooting - LAIA TP-100 Administrator's Manual

9

Troubleshooting

Mastering the terminal's fault diagnosis methods and common troubleshooting
methods can help you resolve terminal faults in a timely manner.
 Problem 1
The terminal is activated but not joined, and a black screen is displayed on
the display device.
 Possible Reason
1) The display device power is not turned on.
2) The video output cable connection is loose.
3) Some display devices do not support the 1080P60 output system.
 Solution
1) Turn on the display device.
2) Tighten the video output cable that connects terminal to the display device.
3) Select "Settings > Video > Video Output" and switch the video output format.
 Problem 2
After the local join, the local end sends a secondary stream to display a
black screen.
 Possible Reason
1) The second video source is not connected to the DVI IN interface.
2) The second video source is connected to the DVI IN interface, but the cable is
loose.
 Solution
1) Connect the VGA port of your computer with a VGA conversion DVI cable.
2) Tighten the video output cable that connect terminal to the auxiliary device.
 Problem 3
The terminal local image flicker.
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