Get Parts And Technical Support; Check For Relevant Knowledge Articles; Get Firmware Updates; Create A Service Request - Oracle SL150 Library Manual

If you want to use Oracle Solaris 10 (Update 8 and later) or Solaris 11 (11.1 and later)
and a SAS-2 or SAS-3 HBA, you should use one of the following backup applications:
• Oracle Secure Backup (OSB): 10.4.0.2 or later
• EMC Networker: current release level with all patches applied
• Symantec NetBackup: current release level with all patches applied

Get Parts and Technical Support

Contact Oracle support when a library issue cannot be resolved.
•

Check for Relevant Knowledge Articles

•

Get Firmware Updates

•

Create a Service Request

Check for Relevant Knowledge Articles
Knowledge articles provide information on how to resolve or prevent issues.
Log in to My Oracle Support at
1.
Select the Knowledge tab.
2.
In the Knowledge Base area, select the Search & Browse tab.
3.
In the Select a product or product line field, enter StorageTek SL150 Modular
4.
Tape Library.
In the Go directly to the best match area, click the Information Center:
5.
StorageTek SL150 ... link.
In the Information Center document, select the Resources tab, and browse the
6.
links on the page.
Get Firmware Updates
Updating library and drive firmware may resolve some issues.
See Update
Create a Service Request
Open a service request to receive help from Oracle support.
Save a library health log (see
1.
Log in to My Oracle Support at
2.
Select the Service Requests tab.
3.
Click the Help control in the upper right corner of the Oracle support page.
4.
From the Help drop-down menu, select How do I create a new SR?
5.
Follow the instructions provided.
6.
https://support.oracle.com.
Firmware.
"Save the Health Log to a
https://support.oracle.com.
Chapter 9
Get Parts and Technical Support
File").
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