Introduction; Diagnosing Problems; Platform Problems; General Drive Errors - Overland Storage PowerLoader User & Installation Manual

Troubleshooting
Chapter 5:

Introduction

This chapter describes troubleshooting the PowerLoader, including diagnosing problems,
following error recovery procedures, using fault symptom codes, and using the Demo
submenu to test operation.

Diagnosing Problems

There are two main types of problems that can cause the PowerLoader to malfunction:
platform problems and/or general drive errors.

Platform Problems

Platform problems are caused by incorrect installation and configuration. The most
common characteristic of this type of error is that the PowerLoader appears to operate
normally, except that no data can be interchanged. You may not get an error code on the
Control Panel. To identify an error as this type of problem, check your installation and
configuration setup, refer to Chapter 2, "Installation".

General Drive Errors

General drive errors are usually caused by a miscommunication between the controller
and the drive processor or a mechanical malfunction. A general drive error will display a
message and a fault symptom code (FSC) on the Control Panel, except for power supply
and display malfunctions. Use the FSC to determine a recovery procedure.
You can clear some error messages by pressing the Enter button on the Control Panel, or
by cycling the power to the module. If errors keep occurring, a more extensive recovery
procedure, may be required. Refer to "Using the Demo Submenu" later in this chapter for
information on locating persistent errors.
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