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Troubleshooting
Status
Nothing is printed on the pa-
per.
Multiple pages are fed
through the printer at once.
4
The image is printed on the
reverse side of the paper.
Paper misfeeds occur fre-
quently.
The operation panel error
message stays on after re-
moving the misfed paper.
64
Possible Causes, Descriptions, and Solutions
Check if the tape of the toner cartridge is completely re-
moved. Be sure to remove the tape completely, when
replacing the toner cartridge. ⇒ P.70 "Replacing the
Toner Cartridge"
Note
If the printer's power switch is turned on with the
tape still attached, the printer might be damaged.
Clean the friction pad if it is dirty.⇒ P.73 "Cleaning the
Friction Pad"
Remove all paper from the tray and fan it gently to get
air between the sheets. After that, load it back into the
tray.
Set the paper upside down.
Check the paper size settings. The size set with the pa-
per size dial might be different from the actual paper
size. Make the correct dial setting.
⇒ P.29 "Type 1 Printer: Loading Paper and Other Media"
⇒ P.39 "Type 2 Printer: Loading Paper and Other Media"
Use the recommended paper. Avoid using curled,
folded, wrinkled, perforated or glossy paper. ⇒ P.27
"Paper not supported by this printer"
Clean the paper feed roller, friction pad and/or regis-
tration roller, if they are dirty. ⇒ P.74 "Cleaning the Pa-
per Feed Roller"
Open the front cover of the printer and then close it. ⇒
P.66 "Removing Misfed Paper"
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