Canon imagePRESS C800 Series Troubleshooting Manual

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Troubleshooting Guide
imagePRESS C800 Series
Dec 2 2014

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  Summary of Contents for Canon imagePRESS C800 Series

  • Page 1 Troubleshooting Guide imagePRESS C800 Series Dec 2 2014...
  • Page 3 Canon will release technical information as the need arises. In the event of major changes in the contents of this manual over a long or short period, Canon will issue a new edition of this manual.
  • Page 4 Introduction Symbols Used This documentation uses the following symbols to indicate special information: Symbol Description Indicates an item of a non-specific nature, possibly classified as Note, Caution, or Warning. Indicates an item requiring care to avoid electric shocks. Indicates an item requiring care to avoid combustion (fire). Indicates an item prohibiting disassembly to avoid electric shocks or problems.
  • Page 5 Introduction The following rules apply throughout this Service Manual: 1. Each chapter contains sections explaining the purpose of specific functions and the relationship between electrical and mechanical systems with refer- ence to the timing of operation. In the diagrams, represents the path of mechanical drive; where a signal name accompanies the symbol , the arrow indicates the direction of the electric signal.
  • Page 7: Table Of Contents

    Contents Contents Chapter 1 Correcting Faulty Images 1.1 Troubleshooting .............................. 1- 1 1.1.1 Image Faults ............................. 1- 1 1.1.1.1 Light Image / Weak Density ......................1- 1 1.1.1.2 Foggy Image............................1- 1 1.1.1.3 Uneven Density..........................1- 4 1.1.1.4 Image Displacement/Out of Focus....................1- 16 1.1.1.5 Partially Blank/Streaked.........................
  • Page 9: Chapter 1 Correcting Faulty Images

    Chapter 1 Correcting Faulty Images...
  • Page 11 Contents Contents 1.1 Troubleshooting ................................1-1 1.1.1 Image Faults ....................................1-1 1.1.1.1 Light Image / Weak Density ...................................1-1 1.1.1.1.1 Differences between the image on the original and the print occur / Density adjustment ..............1-1 1.1.1.2 Foggy Image ........................................1-1 1.1.1.2.1 Foggy images ......................................1-1 1.1.1.3 Uneven Density.......................................1-4 1.1.1.3.1 Uneven image gloss ....................................1-4 1.1.1.3.2 Slightly uneven densities that occur in the halftone density area of a printed image ................1-5...
  • Page 12 Contents 1.1.3.3.1 "Could not perform the operation because the memory is full." is displayed ..................1-50 1.1.3.3.2 "Scanning will be canceled because the memory is full. Wait a moment, then try again." is displayed ..........1-50 1.1.3.3.3 "Scanning will be canceled because the memory is full. Do you want to print (send, store)* the scanned pages?" is displayed ..1-50 1.1.3.4 Other Defect........................................
  • Page 13 Contents 1.1.7.1.41 Steps to clean Dustproof Glass .................................1-127 1.1.7.1.42 How to set warm-up time for Fixing Assembly when fixing error occurs due to low temperature environment or using out of specification paper ......................................1-130 1.1.7.1.43 How to change fixing control temperature ............................1-130 1.1.7.1.44 Life detection for Fixing Assembly ..............................1-131 1.1.7.1.45 Points to note after replacing Laser Scanner Unit..........................1-132 1.1.7.1.46 Points to note after replacing Pre-transfer Charging Wire........................1-133...
  • Page 15: Troubleshooting

    [Caution] This function is displayed only if the settings are made available by your local authorized Canon dealer. Even if this function is displayed, do not allow anyone to change the settings except for the system manager. For more information on changing the settings, contact your local authorized Canon dealer.
  • Page 16 Chapter 1 2-3) Place the output first test page face down on the platen glass with the black strip along left edge and then press "Start Scanning". 2-4) Remove the first test page from the platen glass > press "Start Printing". Second test page is output.
  • Page 17 Chapter 1 2-5) Place the output second test page face down on the platen glass with the black strip to the rear and then press "Start Scanning". [Reference] Make sure to place the last output if the multiple third test pages are output. To perform more precise full adjustment, you can increase the number of sheets for test pages in "Number of Sheets to Output for Test Page".
  • Page 18: Uneven Density

    [Caution] This function is displayed only if the settings are made available by your local authorized Canon dealer. Even if this function is displayed, do not allow anyone to change the settings except for the system manager. For more information on changing the settings, contact your local authorized Canon dealer.
  • Page 19: Slightly Uneven Densities That Occur In The Halftone Density Area Of A Printed Image

    Chapter 1 1.1.1.3.2 Slightly uneven densities that occur in the halftone density area of a printed image 0031-5548 [ Manual-related ] Description This mode enables you to correct the slightly uneven densities that occur in the halftone density area of a printed image. The following three types of shading correction can be made: - Densitometer Correction: This mode enables you to correct uneven densities by gauging the output results of the test page using a densitometer, and entering the displayed values for density...
  • Page 20: Gradation/Density/Light Hue/Solid Color Issue On Copy And Print And Gradation Adjustment

    Chapter 1 [Caution] - The density adjustment is performed based on all the density values of marks from 0 to 8. If all marks from 0 to 8 are shown on the test page, make sure to gauge and enter the density values for all imprinted marks. - If the marks 0 and 8 are not shown on the test page, gauge and enter the density values for all the imprinted marks from 1 to 7 and make sure that the density values for the marks 0 and 8 are set to "0".
  • Page 21 Chapter 1 and scanning them using the Duplex Color Image Reader Unit-H1 or the Auto Gradation Sensor-A1. Once this is complete, the machine automatically corrects the irregularities. This recalibrates more accurately than the Quick Adjustment. Paper output as test pages are not counted as copy or print. "Quick Adjustment": This is a quick and simple adjustment that is made to the gradation, density, and color settings of the machine.
  • Page 22 Chapter 1 The following procedures are required when using the Duplex Color Image Reader Unit-H1 as an automatic gradation adjustment method. When using the Auto Gradation Sensor-A1, you do not need to scan test pages. When you press "Start Printing", the machine prints test pages and perform full adjustment automatically. 2) Press "Start Printing"...
  • Page 23: Uneven Density Due To The Areas On Itb Where Paper Passes And Does Not Passes

    1.1.1.3.4 Uneven density due to the areas on ITB where paper passes and does not passes 0031-6964 [ Verified by Canon Inc. ] Symptom After 200,000 sheets or more of a certain width[a] of paper is fed, if a broader width[b] of paper is fed with a high density image, the symptom where the color comes out lighter in the areas at the both outer sides of the width of the former paper[a] may occur.
  • Page 24 Chapter 1 5) Select "Adj. Primary Transfer Voltage" and press "Change". [Note] In case adjust primary transfer voltage will not be displayed on the control panel, change the setting value of Service Mode > Mode List > COPIER > Option >...
  • Page 25: Uneven Gloss (Rain Drop Mark) In High Density Area

    1.1.1.3.5 Uneven gloss (Rain drop mark) in high density area 0031-7732 [ Verified by Canon Inc. ] Symptom In the leading edge of high density image area, 3-5 mm width uneven gloss (Rain drop mark)[a] may appear in feeding direction with about 10mm in length.[b] is the feeding direction.
  • Page 26 Chapter 1 3) Enter a name for the duplicated paper type and press "OK" button. 4) Select the paper type duplicated in the step 3) and press "Details/Edit". 5) Select "Adjust Gloss/Fine Black" and press "Change". [Note] In case "Adjust Gloss/Fine Black" is not displayed on the control panel, change the setting value of Service Mode > Mode List > COPIER > Option > DSP- LY-SW >...
  • Page 27: Coarse Image From The Leading Edge To About 100Mm From The Trailing Edge Of Paper

    1.1.1.3.6 Coarse image from the leading edge to about 100mm from the trailing edge of paper 0031-9004 [ Verified by Canon Inc. ] Symptom Coarse image [a] may occur from the leading edge to around 100mm from the trailing edge of paper with a Bk halftone image under high temperature and high humidity environment.
  • Page 28 Chapter 1 Cause While the trailing edge of the paper passes through the registration roller, if the same paper is slipped slightly at the nip of the secondary transfer roller, the behavior of paper becomes unstable. At this time, if the paper comes in contact with the ITB that is located in upstream of the secondary transfer roller, the toner image on ITB is deranged and the above mentioned symptom occurs.
  • Page 29 Chapter 1 5) Select "Adj. Paper Realignment Speed" and press "Change". [Note] In case adjust Paper Realignment Speed will not be displayed on the control panel, change the setting value of Service Mode > Mode List > COPIER > Option > DSPLY-SW > IMGC-ADJ to "1" and perform a power-cycle of main power (off/on). The value is "0" by default. 6) If the adjust Paper Realignment Speed screen is displayed, the presetting is completed.
  • Page 30: Image Displacement/Out Of Focus

    Chapter 1 [Caution] The speed of registration may slow down and the magnification of the sub-scanning (the feed direction) slightly becomes larger with this change of the setting. 8) Output the image having shown the symptom, and check that the symptom does not occur. If the symptom no longer occurs, the work is completed. If the symptom does not improve, set the value to "-0.5"...
  • Page 31 [Caution] This function is displayed only if the settings are made available by your local authorized Canon dealer. Even if this function is displayed, do not allow anyone to change the settings except for the system manager. For more information on changing the settings, contact your local authorized Canon dealer.
  • Page 32 Chapter 1 2-3) Place the output first test page face down on the platen glass with the black strip along left edge and then press "Start Scanning". 2-4) Remove the first test page from the platen glass > press "Start Printing". Second test page is output. 1-18...
  • Page 33 Chapter 1 2-5) Place the output second test page face down on the platen glass with the black strip to the rear and then press "Start Scanning". [Reference] Make sure to place the last output if the multiple third test pages are output. To perform more precise full adjustment, you can increase the number of sheets for test pages in "Number of Sheets to Output for Test Page".
  • Page 34: Roller Marks

    1.1.1.5.2 Roller marks 0031-6958 [ Verified by Canon Inc. ] Symptom If paper is picked up from the cassette 1 or 2 under a high humidity environment, roller marks may appear in the area at 81mm[a]/258mm[b]/354mm[c] from the leading edge of the first page of halftone image.
  • Page 35 Chapter 1 above mentioned symptom. The symptom is more likely to be generated under a high humidity environment as the force of electrostatic attraction between paper and toner is weakened. The area at 81mm from the leading edge of a sheet touches the pre-registration roller, the area at 258mm touches the vertical path roller 1 of the cassette 1 and the area at 354mm touches the vertical path roller 2 of the cassette 2.
  • Page 36: White Spots By Drum Pitch Due To Soiling Fused On Drum In Specific Environment (H/H)

    Chapter 1 6) If the adjust secondary transfer voltage screen is displayed, the presetting is completed. 7) Select Front Side in the adjust secondary transfer voltage screen, press "+" button five times and if the corrected value[a] is confirmed to be "+5", then press "OK". The range of setting is from "-20"...
  • Page 37 Chapter 1 - If this symptom occurred on multiple Process Units, remedy this issue one unit at a time. This is to prevent the deterioration of Photosensitive Drums. - To prevent the deterioration of Photosensitive Drums and image failures from this, work at a darkened location as much as possible. Fusing is likely to occur on both ends of the drum and it is recommended to clean by using the lightproof sheet to cover the non-cleaning side.
  • Page 38 Chapter 1 [Caution] If the drum is cleaned in a horizontal direction to the rotation direction, scratches on the drum may occur. 5) Rotate the drum in its rotation direction to clean another location and then repeat step 3 and 4. Clean the drum for at least one rotation and confirm visually that foreign matters are removed.
  • Page 39: Smudged/Streaked

    Chapter 1 4) Use lint-free paper (moistened by ethanol) to clean toner on the drum in the same direction as the drum rotation direction and then dry wipe the cleaned location with lint-free paper (NOT moistened by ethanol). [Caution] If the drum is cleaned in a horizontal direction to the rotation direction, scratches on the drum may occur. 5) Rotate the drum in its rotation direction to clean another location and then repeat step 3 and 4.
  • Page 40 Chapter 1 2) Open the covers. 2-1) Pull the lever above the feeder, and open the document scan cover. 2-2) Open the inside cover. [Caution] Open the document scan cover carefully, as not to scratch the platen glass. 1-26...
  • Page 41 Chapter 1 3) Clean the original scanning area of the feeder (by using a cloth which is wrung after being dampened in water, and then dry wipe with a soft, dry cloth). 1-27...
  • Page 42: Soiled Originals Occur When Picking Up By Feeder (Duplex Color Image Reader Unit-H1)

    Chapter 1 4) Close the covers and the feeder. 4-1) Close the inside cover. 4-2) Close the document scan cover. 4-3) Close the feeder. [Caution] - When closing the covers and the feeder, be careful not to get your fingers caught, as this may result in personal injury. - Be aware that the light emitted from the platen glass may be very bright when closing the feeder.
  • Page 43: Luster Streak/Uneven Gloss In Vertical Scanning Direction

    OK. 1.1.1.6.6 Vertical line on image 0031-6396 [ Verified by Canon Inc. ] Symptom In high humidity environment, dark vertical line under 5mm in width [a] may appear on halftone image. [b] is the feeding direction. Cause Wax component contained in toner may attach to drum when pressed by drum cleaning blade.
  • Page 44: Image Failure Due To Lines On Fixing Belt (Luster Streaks/Patches Of Uneven Gloss)/How To Refresh Fixing Belt

    Refresh Fixing Belt takes approximately 120 seconds. 1.1.1.6.8 Scratches on image due to soiled decurler unit guides 0031-7226 [ Verified by Canon Inc. ] Symptom When 2-sided heavy coated paper with high-density image is fed, scratches [a] may appear on the first side.
  • Page 45 Chapter 1 Cause The above symptom occurs when the first side of 2-sided heavy coated paper scrapes against foreign objects including paper dust accumulated on the guide [a] of the decurler unit. Service work 1) Open the front cover and remove the supplied cleaning member [a]. 2) Open the front left cover [b].
  • Page 46: Dents On An Image At 25Mm Intervals Due To Soiled Decurler Rollers Of Decurler Unit

    If the symptom does not improve, check other causes. 1.1.1.6.9 Dents on an image at 25mm intervals due to soiled decurler rollers of decurler unit 0031-7353 [ Verified by Canon Inc. ] Symptom Dents [a] on an image 25mm may appear at 25mm intervals.
  • Page 47: 20Mm Or Less Length Of Streak On Image (Development Stain) Due To The Toner Clump On The Developing Sleeve

    1.1.1.6.10 20mm or less length of streak on image (development stain) due to the toner clump on the developing sleeve 0031-7354 [ Verified by Canon Inc. ] Symptom 20mm or less length of streak on image (development stain) [a] may occur when an image of low density is passed through the machine consecutively.
  • Page 48: Soiling (Dot Soiling) On Halftone Images At Installation

    Chapter 1 Cause The above mentioned symptom occurs when some toner does not break into pieces through the toner supply route or by stirrer inside the developing assembly (process unit), remaining in a clumpy state and fed to the developing sleeve. Service work 1) Go to Service Mode >...
  • Page 49 Chapter 1 Field Remedy 1) Output the halftone image of each color and identify the Drum Unit with soiling. - Service mode > COPIER > TEST > PG > TYPE > "5 (Whole-area halftone image)" 2) Select Settings/Registration > Adjustment/Maintenance > Maintenance > Clean Inside Main Unit > press Start to clean the inside of machine and then print again. If the soiling does not disappear, it can be determined to be the soiling of Primary Charging Roller.
  • Page 50 Chapter 1 2) Remove 7 P-Tightening Screws [A] from the Process Unit and then remove the Primary Charging Roller Unit. 1-36...
  • Page 51: Stain Along The Edge Of The Front/Rear Sides Of 13X19 Paper

    1.1.1.6.12 Stain along the edge of the front/rear sides of 13x19 paper 0031-8163 [ Verified by Canon Inc. ] Symptom Toner stain [a] may occur in the strip areas of 2.5mm width from the edge of the front /rear sides of 13x19 paper in the use under a low humidity environment.
  • Page 52 Chapter 1 Cause The ends of the drum cleaning blade continue to contact with the drum without toner, so that it gets abraded with progression of endurance time. As toner passes through the abraded part, the charging roller gets soiled with toner and generates charging failure. Excess toner attaches on the part with charging failure and this causes the above mentioned symptom.
  • Page 53 Chapter 1 [Caution] Adjusting side registration changes the position of the deck cover. Adjust the position of the deck cover and the cassette pull-in as needed. b-3)Set 13x19 paper in the relevant deck and output with the setting below to confirm that the symptom does not occur. -Service Mode >...
  • Page 54: Color Displacement/Scratches On Image With 173Mm Intervals Due To Move Of The Host Machine After Installation

    1.1.1.6.13 Color displacement/scratches on image with 173mm intervals due to move of the host machine after installation 0031-8789 [ Verified by Canon Inc. ] Symptom After moving the host machine to another place after installation, color displacement [a] and/or scratches on image with 173mm intervals [b] may occur.
  • Page 55: Stain On Image 264Mm Behind High-Density Image Due To Intensive Use Of B/W Mode

    1.1.1.6.14 Stain on image 264mm behind high-density image due to intensive use of B/W mode 0031-8837 [ Verified by Canon Inc. ] Symptom If more than 50,000 sheets of output is made in black and white mode, stain [a] may appear on image 264mm behind high-density image.
  • Page 56 Chapter 1 3) Clean the surface [A] of the drum cleaning blade [2] with lint-free paper [1] and apply the lubricant (Tospearl) onto the edge [B] that contacts to the drum after cleaning. 4) Put the drum cleaning unit [1] and the drum (Bk) together with the 6 screws [2] by tightening them lightly just enough to hold them for a while. 5) Holding the both ends, rotate the drum [1] in the direction of the arrow for about a circuit.
  • Page 57: Poor Finxing

    1.1.2.1.1 Wrinkles due to thin paper used in a low humidity environment 0031-8692 [ Verified by Canon Inc. ] Symptom When a thin paper had been left in a low humidity is used, wrinkles [a] may occur at the center of the sheet.
  • Page 58: Malfunction

    If the machine cannot operate when the main power is turned ON, check the breaker. If the breaker is switched to the OFF position, do not attempt to turn ON the breaker yourself, and be sure to contact your local authorized Canon dealer.
  • Page 59: Malfunction/Faulty Detection

    1.1.3.2.1 "Place the originals again" is displayed due to disconnection of the connector (Multi-color image reader-H1) 0031-8356 [ Verified by Canon Inc. ] Symptom After placing the originals in the original tray of DADF and starting the copy, "Place the originals again" message may appear.
  • Page 60: The Alignment Function Of The Finisher Needs To Be Checked." Message Is Displayed Due To Disconnection Of Connectors (Finisher-Am1/Saddle Finisher-Am2)

    1.1.3.2.2 "The alignment function of the finisher needs to be checked." message is displayed due to disconnection of connectors (Finisher-AM1/Saddle Finisher-AM2) 0031-8643 [ Verified by Canon Inc. ] Symptom The message"Maintenance Notice: The alignment function of the finisher needs to be checked. Contact your service representative. Printing is still possible." may...
  • Page 61 Chapter 1 1-2)Check for disconnection of the connectors J503[1], J505[2], J504[3] and J506[4] of the neat driver PCB[A]. If no connector is disconnected, check other factors (disconnection of cable and boards etc.) 1-3) Mount the rear cover, connect the power supply inlet cable and the LAN cable, and mount the shunt cable. 2) Check for disconnection of the connectors of the upper/lower neat stack unit return roller lifting motors.
  • Page 62 Chapter 1 2-4)Stick a screw driver or the like in the hole[A] while holding the tray A[1], release the roller[2] in the direction of arrow[B] and lower to the end. [Caution] When to lower the tray A[1], do not to let it strike onto the neat stack unit (lower)[2]. 2-5)Remove the 3 screws[2] and the stack wall (upper)[1].
  • Page 63 Chapter 1 2-8)Open the front cover, remove the screw[2] and the tray B upper limit stopper[1]. 2-9)Uplift the tray B[2] paying attention not to let it strike to the tray A[1]. 2-10)Remove the 2 screws[2] while lowering the shutter[1] in the direction of arrow, remove the 5 screws[4] and the stack wall (lower)[3]. 2-11) Open the edge saddle[2] and the 6 wire saddles[3] to release the cable, and disconnect the 3 connectors[4].
  • Page 64: User Warning Message

    1.1.3.3 User Warning Message 1.1.3.3.1 "Could not perform the operation because the memory is full." is displayed 0031-6801 [ Inspected by Canon Inc. ] Description If memory becomes full during scanning, the following messages appear on the touch panel display.
  • Page 65: Other Defect

    Chapter 1 - No: A job for the pages scanned into memory is canceled. Scan the whole pages again. [Reference] Delete the unnecessary files stored in the Mail Box and Fax/I-Fax Inbox in the case of frequent display of memory full. 1.1.3.4 Other Defect 1.1.3.4.1 Saddle stitch position of the paper are not exactly in the middle of the booklet / Folds of the paper are not exactly in the middle of the booklet (Saddle Finisher -AM2)
  • Page 66 Chapter 1 2) Wait for a few seconds until the stapler unit stops moving, and then open the front cover of the finisher. If the staple case is difficult to be pull out as the stapler unit is located at the back, close the front cover of the finisher and wait for a few seconds until the stapler unit stops moving.
  • Page 67 Chapter 1 4) Push up the bracket on the staple case. 5) Remove all of the jammed and protruding staples from the staple cartridge. 1-53...
  • Page 68 Chapter 1 6) Return the bracket on the staple case to its original position. 7) Gently push the staple case back into the stapler unit until it is securely in place. 1-54...
  • Page 69: How To Clear A Staple Jam Which Occures In Saddle Stitcher Unit (Saddle Finisher-Am2)

    Chapter 1 Always make sure to insert the staple case far as it can go. 8) Close the front cover of the finisher. [Caution] When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. 1.1.3.4.3 How to clear a staple jam which occures in saddle stitcher unit (Saddle Finisher-AM2) 0031-5514 [ Manual-related ]...
  • Page 70 Chapter 1 and are not involved in the paper or staple jam removal procedure. Field Remedy 1) Open the front cover of the finisher. 2) Pull out the saddle stitcher unit (F-C4), and then Pull out the staple case. 1-56...
  • Page 71 Chapter 1 3) Hold the staple case by its left and right sides, and lower the bracket on the staple case. 1-57...
  • Page 72 Chapter 1 4) Remove all of the jammed and protruding staples from the staple cartridge. 5) Return the bracket on the staple case to its original position. 6) Return the staple case to its original position in the saddle stitcher unit. 1-58...
  • Page 73: Cassette Semi-Closed/Latch Not Locking Due To Inadequate Cassette Pull-In Adjustment

    - Settings/Registration > Adjustment/Maintenance > Adjust Action > Saddle Stitch Staple Repositioning > press Start 1.1.3.4.4 Cassette semi-closed/latch not locking due to inadequate cassette pull-in adjustment 0031-7976 [ Verified by Canon Inc. ] Symptom When the cassette is closed, semi-closed state [A] or the latch not locking state [B] may occur.
  • Page 74 Chapter 1 Cause Misalignment after cassette side registration adjustment between the cassette front cover and the position to which the pull-in guide should be adjusted causes the above symptom. Service work Preparatorily, measure the gap [B] between the cover on the rear side [2]. In case of semi-closed, push the cassette [1] further first and then measure the gap [B] between the cover on the rear side [2].
  • Page 75 Chapter 1 B-2) Pull out the right side of the cassette [A] with the front side lifted with hands, and detach the cassette [1] by moving it to the right. F-1-3 B-3) Loosen the 3 adjustment screws [1] at the rear side of the cassette. Using the scale [2] and the boss line [3] as reference, move the position of the pull-in guide [4] for 1 division of the scale.
  • Page 76: Cassette Is Unable To Be Pulled In Completely Due To Depletion Of Grease At The Sliding Part

    1.1.3.4.5 Cassette is unable to be pulled in completely due to depletion of grease at the sliding part 0031-8486 [ Verified by Canon Inc. ] Symptom If open/close motion of cassette has been performed 2,500 times or more (corresponding to passing through 1,250K sheets), the cassette may stop before being pulled in completely.
  • Page 77 Chapter 1 1-4) Apply the grease in an amount of 3 grains of rice to the entire surface of the positioning boss [1] on the back side of the cassette. 2) Apply the grease on inner periphery of the roller of the left cassette rail unit. 2-1) Remove the screw [1] and the left cassette rail unit.
  • Page 78 Chapter 1 F-1-4 2-3) Attach the left cassette rail unit in reverse order from the step 2-2). 3) Apply the grease on inner periphery of the rail roller of the right cassette rail unit. 3-1) Remove the 3 screws [2] and the hook [3] to remove the right middle front cover 1 [1]. 3-2) Remove the 3 screws [1] and the right lower front cover.
  • Page 79: Network

    Use the hub which supports Rapid Spanning-Tree Protocol (RSTP) that resolved this issue 1.1.5 Jam (Main Unit) 1.1.5.1 0210/020F jam code due to feeding an envelope 0031-8387 [ Verified by Canon Inc. ] Symptom When an envelope is fed, 0210 or 020F jam may occur. 1-65...
  • Page 80 Chapter 1 0210 jam: Fixing inner delivery sensor stationary jam 020F jam: Fixing Wrap sensor stationary jam Cause When the flap of an envelope is caught in the slot [2] on the guide of the reverse delivery unit [1], the above symptom occurs. Service work [Reference] Shape envelopes with hands as shown in below figures before passing them through.
  • Page 81: Jam (Fin)

    1.1.6 Jam (FIN) 1.1.6.1 1046 jam code in booklet mode due to disconnection of connector (Saddle Finisher-AM2) 0031-8360 [ Verified by Canon Inc. ] Symptom When printing in booklet mode, after clearing 0CA0 jam, 1046 jam may occur. 1046 jam: (Saddle vertical path sensor delay) Cause The above mentioned symptom occurs when the connector of the saddle paper tapping HP sensor [1] of the saddle unit [A] is disconnected.
  • Page 82 Chapter 1 - J209[4] of the saddle stitcher controller PCB [B] of the saddle unit Service work Check if the connectors at the relevant locations are disconnected for the feed motor driver PCB and the saddle stitcher controller PCB following the procedure below.
  • Page 83: Specifications-Related Faq

    Chapter 1 2-3) Check if the connector of J209 of the saddle stitcher controller PCB is disconnected. If the connector is not disconnected, check other factors (disconnection of cable and sensor, etc.) 2-4) Install the saddle stitcher controller PCB cover, push the saddle unit in and close the front cover. 3) Turn the main power of the host machine to confirm that the symptom does not occur.
  • Page 84: Specifications For Pod Deck Lite-B1

    Chapter 1 Copying: 1-sided scanning: 120 sheets/minute*1 (LTR in Black-and-White at 600 dpi) 70 sheets/minute (LTR in Full Color at 600 dpi) 2-sided scanning: 60 sheets/minute (120 pages)*1 (LTR in Black-and-White at 600 dpi) 35 sheets/minute (70 pages) (LTR in Full Color at 600 dpi) Scanning: 1-sided scanning: 120 sheets/minute (LTR in Black-and-White/Full Color at 300 dpi)
  • Page 85: Specifications For Stack Bypass-B1

    Chapter 1 Multi-drawer Paper Deck-B1 T-1-3 Item Specifications Size: 13" x 19", 12 5/8" x 17 11/16", 12" x 18", 11" x 17", LGL, LTR, LTRR, EXEC, STMTR, and Custom Size (5 1/2" x 7 1/8" to 13" x 19 1/4" (139.7 mm x 182 mm to 330.2 mm x 487.7 mm)) Weight: 14 lb bond to 110 lb cover (52 g/m2 to 300 g/m2)
  • Page 86: Specifications For Tab Feeding Attachment-F1

    Chapter 1 Field Remedy Stack Bypass Alignment Tray-C1 T-1-5 Item Specifications Paper Size / Weight / Type See "Specifications" of the "Stack Bypass-B1," on p. 41. Paper Capacity See "Specifications" of the "Stack Bypass-B1," on p. 41. 2.4 lb (1.1 kg) If the basis weight of the paper is below 156 g/m2 (42 lb bond), or the side of the paper parallel to the feeding Weight direction is shorter than A4R or LTRR, the amount of skew correction applied to the paper will not change even if...
  • Page 87: Specification For Document Insertion Unit-M1

    Chapter 1 Nagagata 3*1 63/8" (160 mm) Yougatanaga 3, Kakugata 2*2, 6" x 9", 9" x 12", No. 10(COM10), ISO-C5, and DL 4" (100 mm) Monarch 23/4" (70 mm) Loading Limit (Height) *1 Up to 4" (100 mm) when you are using a side seam envelope. *2 Up to 1 3/4"...
  • Page 88: Specifications For Output Tray-A1

    Chapter 1 Size: Z-Fold: LTRR, LGL, and 11" x 17" C-Fold: LTRR Accordion Z-Fold: LTRR Double Parallel Fold: LTRR and LGL Half Fold: LTRR Weight: Z-Fold: 14 lb bond to 28 lb bond (52 g/m2 to 105 g/m2) C-Fold: 14 lb bond to 28 lb bond (52 g/m2 to 105 g/m2) Paper Size / Weight / Type Accordion Z-Fold: 14 lb bond to 28 lb bond (52 g/m2 to 105 g/m2)
  • Page 89: Specifications For Finisher-Am1

    Chapter 1 1.1.7.1.12 Specifications for Finisher-AM1 0031-5175 [ Manual-related ] Description Specifications for the Finisher-AM1 are as follows. Field Remedy Finisher-AM1 T-1-12 Item Specifications Size: 13" x 19", 12 5/8" x 17 11/16", 12" x 18", 11" x 17", LGL, LTR, LTRR, EXEC, STMTR, Custom Size (4" x 5 7/8" to 13"...
  • Page 90: Specifications For Saddle Finisher-Am2

    Chapter 1 Staple mode Tray B: LTR, and EXEC: 3,000 sheets/200 sets (or 16 5/8" (423 mm) in height) LTRR: 2,000 sheets/200 sets (or 11 1/4" (285 mm) in height) 11" x 17" and LGL: 1,500 sheets/200 sets (or 8 1/2" (216 mm) in height) No Collating/Collate/Group mode with different paper sizes Tray A: 1,000 sheets (or 5 3/4"...
  • Page 91 Chapter 1 Size: 13" x 19", 12 5/8" x 17 11/16", 12" x 18", 11" x 17", LGL, LTR, LTRR, EXEC, STMTR, Custom Size (4" x 5 7/ 8" to 13" x 19 1/4" (100 mm x 148 mm to 330.2 mm x 487.7 mm)), and Envelopes Weight: 14 lb bond to 110 lb cover (52 g/m2 to 300 g/m2) Type:...
  • Page 92: Specifications For Puncher Unit-Bs1 / Puncher Unit-Bt1

    Chapter 1 When the standard staple cartridge is attached (The maximum stapling capacity may vary, depending on the paper type and weight.) LTR and EXEC: 100 sheets (20 lb bond (80 g/m2)) or below 1/2" (11 mm) in height, 98 sheets (20 lb bond (80 g/m2)) + 2 sheets (140 lb index (256 g/m2)) 11"...
  • Page 93 Chapter 1 Puncher Unit-BS1 Two or Three Holes: 3/8" (8 mm) Punch Hole Quantity, Hole Diameter Puncher Unit-BT1 Two or Four Holes: 1/4" (6.5 mm) Puncher Unit-BS1 Two Holes: 2 3/4" (70 mm) Three Holes: 4 1/4" (108 mm) Distance between Punch Holes Puncher Unit-BT1 Two Holes: 3 1/8"...
  • Page 94: How To Load Envelopes When Picking Up From Paper Drawer

    Chapter 1 Load paper you want to use as a cover of a booklet in the document insertion unit, such as coated paper. [ Paper Capacity ] Upper and Lower trays: 200 sheets (20 lb bond (80 g/m2)) each Paper Type Thin 1 to 2, Plain 1 to 2, Heavy 1 to 6, Color, Recycled, Pre-Punched, Tab, Bond, Letterhead, Coated, Textured, and Vellum [ Paper Size ] 13"...
  • Page 95 Chapter 1 2) Hold down the four corners of the envelopes firmly, so that they and the sealed or glued portion stay flat. [Caution] - If envelopes that have glue attached to their flaps are used, the glue may melt due to the heat and pressure of the fixing unit. - Take particular care to spread the envelopes out in the direction that they will be fed.
  • Page 96 Chapter 1 *: Flap 3) Loading Envelopes into the paper drawer using the Envelope Feeder Attachment-F1. 3-1) Grip the handle, and pull out the paper drawer until it stops. 1-82...
  • Page 97 Chapter 1 3-2) Remove the Envelope Feeder Attachment-F1 from its holder by lifting it up straight as shown below. 3-3) Attach the Envelope Feeder Attachment-F1 as shown below. 1-83...
  • Page 98 Chapter 1 4) Load one envelope against the right wall of the paper drawer. a) If you are using Nagagata 3 or Kakugata 2 1-84...
  • Page 99 Chapter 1 *1: Feeding Direction, *2: Print Side Down b) If you are using No. 10 (COM10), ISO-C5, DL, Monarch, or Yougatanaga 3 1-85...
  • Page 100 Chapter 1 *1: Feeding Direction, *2: Print Side Down [Reference] If the envelopes become creased even if you load them as shown in the above illustrations, rotate the envelopes 180 degrees and load them as shown in the illustra- tions below. a) If you are using Nagagata 3 or Kakugata 2 1-86...
  • Page 101 Chapter 1 *1: Feeding Direction, *2: Print Side Down b) If you are using No. 10 (COM10), ISO-C5, DL, Monarch, or Yougatanaga 3 1-87...
  • Page 102 Chapter 1 *1: Feeding Direction, *2: Print Side Down - If you print on the envelopes, set to rotate the paper direction 180 degrees in the printer driver screen. - If you copy on the envelopes, rotate the original 180 degrees before placing it. 5) Adjust the position of the paper drawer guides.
  • Page 103 Chapter 1 6) Load all remaining envelopes against the right wall of the paper drawer. [Caution] - Envelopes which have been rolled or curled must be straightened out prior to use. - Make sure that the height of the envelope stack does not exceed the height limit mark. - The maximum height (quantity) of envelopes that can be loaded into the cassette is approximately 33.5 mm (1 3/8").
  • Page 104: How To Load Envelopes When Picking Up From Multi-Purpose Tray

    Chapter 1 7) Gently push the paper drawer back into the machine until it clicks into place in the closed position. 1.1.7.1.17 How to load envelopes when picking up from Multi-purpose Tray 0031-5490 [ Manual-related ] Description Please explain how to load envelopes when picking up from the Multi-purpose Tray. Field Remedy 1) Open the Stack Bypass-B1.
  • Page 105 Chapter 1 Pull out and use the auxiliary tray as needed. 3) Take five envelopes, loosen them as shown, and then stack them together. Repeat this step five times for each set of five envelopes. [Caution] If envelopes are not neatly aligned before being loaded, a problem with the paper supply or a paper jam may occur. Fix any curls or bends before loading the envelopes.
  • Page 106 Chapter 1 4) Place the envelopes on a clean, level surface, and press all the way around the envelopes by hand, in the direction of the arrows, to remove any curls. Repeat this step five times for each set of five envelopes. 5) Hold down the four corners of the envelopes firmly, so that they and the sealed or glued portion stay flat.
  • Page 107 Chapter 1 *: Flap [Caution] - If envelopes that have glue attached to their flaps are used, the glue may melt due to the heat and pressure of the fixing unit. - Take particular care to spread the envelopes out in the direction that they will be fed. 1-93...
  • Page 108 Chapter 1 [Caution] - Do not print on the backside of the envelopes (the side with the flap). - If the envelopes become filled with air, flatten them by hand before loading them into the Stack Bypass-B1. 1-94...
  • Page 109 Chapter 1 *: Flap 6) Align envelopes in the direction shown in the illustration and load to the Stack Bypass-B1. a) If you are using Nagagata 3 or Kakugata 2 1-95...
  • Page 110 Chapter 1 *: Feeding Direction b) If you are using No. 10 (COM10), Monarch, DL, ISO-C5, or Yougatanaga 3 1-96...
  • Page 111 Chapter 1 *: Feeding Direction [Caution] - The stack Bypass-B1 can hold ten envelopes at a time. - If the envelopes do not pass through the machine properly even if the procedures up to this point have been followed, repeat the procedures by feeding once for each envelope.
  • Page 112 Chapter 1 *: Feeding Direction b) If you are using No. 10 (COM10), Monarch, DL, ISO-C5, or Yougatanaga 3 1-98...
  • Page 113 Chapter 1 *: Feeding Direction - If you print on the envelopes, set to rotate the paper direction 180 degrees in the printer driver screen. - If you copy on the envelopes, rotate the original 180 degrees before placing it. 7) Specify the envelope size.
  • Page 114 Chapter 1 7-2) Select the envelope type > press "OK". 1-100...
  • Page 115: How To Load Pre-Punched Paper

    Chapter 1 [Caution] Select the correct type of envelope. Selecting an incorrect size may cause a paper jam. 8) Press "OK". [Caution] - If settings for the loaded paper is incorrectly entered, remove and load paper again to the Stack Bypass-B1 and then specify settings again. - Empty the output tray once 10 envelopes are delivered.
  • Page 116: How To Load Tab Paper

    Chapter 1 - Use only Transparencies intended for use with this machine. If you use other Transparencies, you may cause damage to the machine. - It is recommended that output Transparencies are immediately removed from the output tray to avoid folding of the Transparencies and paper jams. - Return the remaining Transparencies to their original package for storage, avoiding locations subject to high temperatures and humidity.
  • Page 117 Chapter 1 1) Grip the handle, and pull out the paper drawer until it stops. 2) Remove the Tab Feeding Attachment-F1 from its holder by sliding it to the left and lifting it up, and place it as shown below. 2-1) Remove the Tab Feeding Attachment-F1.
  • Page 118 Chapter 1 2-2) Place the Tab Feeding Attachment-F1 aligning to the mark for tab paper (A4/LTR), and fix the Tab Feeding Attachment-F1 by fastening the blue screws. 3) Load the tab paper face down with the tabs facing left. 1-104...
  • Page 119 Chapter 1 4) Squeeze the upper part of the front guide. Without releasing it, slide the front guide to align it with the mark for tab paper (A4/LTR). 5) Gently push the paper drawer back into the machine until it clicks into place in the closed position. 1-105...
  • Page 120: Automatic Gradation Adjustment For A Custom Paper Type / Registering And Selecting Paper For Calibration / Initializing Standard Values For Calibration

    (Before loading custom paper type, you need to register the characteristics of custom paper type and register paper source in which you load custom paper type. * The name of the paper is subject to change without notice. For more information, contact your local authorized Canon dealer. a) Registering Paper for Calibration 1) Press Settings/Registration >...
  • Page 121: How To Set Delivery Tray By Functions

    Chapter 1 d) Initializing Standard Values for Calibration If you perform automatic gradation adjustment but cannot adjust gradation, density, or color correctly, or scanned error message appears for the test page, set "In- itialize When Using Full Adjust" to "On", and then perform "Full Adjust". 1) Press Settings/Registration >...
  • Page 122: Cautions On Enlarging A4/B5/A5/Ltr/Stmt Originals To A3/B4/11" X 17"/Lgl Paper

    Chapter 1 [Reference] - "Other" is used for setting the priority for printing reports. - If you want to use an output tray for only one function, select only that function. [Caution] - If a certain tray reaches its stacking limit, the machine automatically uses another tray that is designated for the same function. - It is recommended that you only designate one tray for I-fax documents to prevent them from getting lost.
  • Page 123: Perfect Binding Finishing Size Fine Adjustment (Perfect Binder-D1)

    Chapter 1 4) Press "Fine Adjust Density". 5) Select the color that you want to adjust > press "-" or "+" to adjust the density level for the darker (high), medium, and lighter (low) density areas > press "OK". 1.1.7.1.25 Perfect binding finishing size fine adjustment (Perfect Binder-D1) 0031-5508 [ Manual-related ] Description...
  • Page 124: Adjusting The Amount Of Glue For Perfect Binding (Perfect Binder-D1)

    Chapter 1 1) Press Settings/Registration > Adjustment/Maintenance > Adjust Action > "Fine Adjust Perfect Binding Finishing Size". 2) Press "-" or "+" to adjust the trimming width > press OK. You can switch between positive and negative values by pressing "±". If you are making an adjustment in either the horizontal or vertical (top + bottom) direction, press "-"...
  • Page 125: Supposed Reason For Paper Jams Occur Frequently

    Chapter 1 ables you to select the setting value when you select [Gradation] as the halftone setting. For instructions on setting halftone of the printer, see "Halftones." - "Resolution" You can select [Gradation], [Resolution], or [Error Diffusion] independently for texts, graphics, and images for the halftone settings of the printer. This mode en- ables you to select the setting value when you select [Resolution] as the halftone setting.
  • Page 126: Hardware Specifications / Software Specifications (Network Environment

    Chapter 1 Hardware Specifications and Software Specifications of the Network Environmentfor are as follows. Field Remedy Hardware Specifications Item Specifications Network Interface 10Base-T/100Base-TX/1000Base-T (RJ-45) Software Specifications Protocol Supported Frame type : Ethernet II TCP/IP Print applications: LPD/Raw/IPP/IPPS/FTP/WSD/SMB Frame type: Ethernet II/Ethernet 802.2/Ethernet 802.3/Ethernet SNAP/Auto Detect IPX/SPX Print applications: Bindery PServer/NDS PServer/RPrinter/Nprinter Frame type: Ethernet SNAP...
  • Page 127 Chapter 1 PDF, to send via e-mail or fax using the Send function. In addition, various editing features are available, such as merging separately stored files into one file, and erasing unnecessary pages from a file. Field Remedy You can use up to 100 mail boxes and assign a name or set a PIN for each mail box. On the mail box selection screen, the number, name and remaining memory for the mail box are displayed.
  • Page 128: Number Of Files And Pages That Can Be Sent At Same Time From Same Mail Box

    Please explain specifications of the Main Unit. Field Remedy Note that specifications are subject to change without notice for product improvement or future release. Item Specifications Name Canon imagePRESS C800/C700 Type Reader-Printer Separated, Console type Color Supported Full Color Resolution for Writing...
  • Page 129 Chapter 1 Item Specifications Warm-Up Time After powering ON 6 minutes If "Quick Startup Settings for Main Power" is set to "On", it takes 7 seconds until the key operation on the touch panel display is available after turning ON the main power of the machine.
  • Page 130 Chapter 1 Item Specifications Copy Speed* Direct (sheets/minute) <Full Color> imagePRESS C800 imagePRESS C700 330mm x 483mm 320mm x 450mm(SRA3) 305mm x 457mm 13"x 19" 12 5/8" x 17 3/4" 12" x 18" 11" x 17" LTRR SMTR <Black-and-White> imagePRESSC800 imagePRESSC700 330mm x 483mm 320mm x 450mm(SRA3)
  • Page 131: Specifications For Copy Card Reader-F1

    Chapter 1 Item Specifications Power Consumption Maximum Power Consumption: Maximum Power Consumption: 3,520W or less 1,560W + 2,500W or less Power Consumption: Power Consumption: When in the Sleep mode: When in the Sleep mode: 1.5Wh When the main power switch is turned OFF: "Quick Startup Settings for Main Power"...
  • Page 132: How To Make Color More Vivid When Copying/Printing Stored Files

    Chapter 1 1.1.7.1.35 How to make color more vivid when copying/printing stored files 0031-5639 [ Manual-related ] Description Please explain how to make color more vivid when copying/printing stored files. Field Remedy 1) Select Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > "Full Color Printing Vividness Settings". 2) Select "Level 1"...
  • Page 133: Points To Note When Replacing Dc Controller Pcb

    Chapter 1 3) After Replacing Set and register data again. Remote UI > Settings/Registration > Management Settings > Data Management > Import/Export Individually 1.1.7.1.37 Points to note when replacing DC Controller PCB 0031-6143 [ Manual-related ] Description When replacing the DC Controller PCB, perform the following remedy. 1-119...
  • Page 134: Points To Note After Replacing Primary Charging Wire

    Chapter 1 The completed assembly of the DC Controller PCB Field Remedy 1) Before Replacing Backup the DC Controller PCB SRAM. Execute service mode (Level 2) > COPIER > FUNCTION > SYSTEM > DSRAMBUP. "ACTIVE" is displayed when executed and "OK!" is displayed in approx. 2 minutes.
  • Page 135 Chapter 1 In the case of dark image at the front side of the test print, execute step 6-1) through 6-3) below until the density gets even. Then, if there is no density unevenness, execute the work in step 8) and later. 6-1) Turn the plastic screw [A] clockwise to make a full round.
  • Page 136: Points To Note After Replacing Grid Plate

    Chapter 1 7-1) Turn the plastic screw [A] counterclockwise to make a full round. Refer to the replacement procedure of the Primary Charging Assembly to install the Primary Charging Assembly to the Host Machine, and then output the test print to check the image.
  • Page 137 Chapter 1 Please explain the actions to take after replacing the Grid Plate. Field Remedy 1) Clear the parts counter. Service Mode > Service Mode > COPIER > Counter > PRDC-1 > PRM-GRID (Primary Charging Grid Plate parts counter) 2) Execute the Charging Wire cleaning. Service Mode >...
  • Page 138 Chapter 1 6-1) Turn the plastic screw [A] clockwise to make a full round. Refer to the replacement procedure of the Primary Charging Assembly to install the Primary Charging Assembly to the Host Machine, and then output the test print to check the image.
  • Page 139: Points To Note After Replacing Primary Charging Assembly

    Chapter 1 11) Execute the uneven density correction. Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Correct Shading [Reference] The replacement timing for the Grid Plate is as follows. - imagePRESS C800: 600,000 sheets - imagePRESS C700: 500,000 sheets FC0-9857 PLATE, ETCHING GRID 1.1.7.1.40 Points to note after replacing Primary Charging Assembly 0031-6187 [ Manual-related ]...
  • Page 140 Chapter 1 6-1) Turn the plastic screw [A] clockwise to make a full round. Refer to the replacement procedure of the Primary Charging Assembly to install the Primary Charging Assembly to the Host Machine, and then output the test print to check the image.
  • Page 141: Steps To Clean Dustproof Glass

    Chapter 1 7-1) Turn the plastic screw [A] counterclockwise to make a full round. Refer to the replacement procedure of the Primary Charging Assembly to install the Primary Charging Assembly to the Host Machine, and then output the test print to check the image.
  • Page 142 Chapter 1 Please explain steps to clean the Dustproof Glass. Field Remedy 1) Open the Front Cover. 2) Remove the Toner Replacement Cover. 3) Remove the Toner Container Replacement Cover. a) Dustproof Glass (Y)/(M)/(C) a-1) Remove the Dustproof Glass cleaning tool [1] from the backside of the Toner Container Replacement Unit Inner Cover. a-2) Insert the Dustproof Glass cleaning tool [1] into a cleaning hole [2] and clean the Dustproof Glass on the top side.
  • Page 143 Chapter 1 b) Dustproof Glass (Bk) b-1) Pull out the Dustproof Glass [1], and clean both sides of the Dustproof Glass with lint-free paper [2] moistened with alcohol. [Caution] When installing the Dustproof Glass, insert it into the mounting hole [1] with the mark "UP" [A] upward. 1-129...
  • Page 144: How To Set Warm-Up Time For Fixing Assembly When Fixing Error Occurs Due To Low Temperature Environment Or Using Out Of Specification Paper

    Chapter 1 FL2-8925 GLASS, DUST-PROOF FL2-4425 CLEANING PAD UNIT 1.1.7.1.42 How to set warm-up time for Fixing Assembly when fixing error occurs due to low temperature environment or using out of specification paper 0031-6189 [ Manual-related ] Description If the fixing error occurred at first power-on when in the low temperature environment or using out of specification paper, the warm-up time for Fixing Assembly can be changed by the following method.
  • Page 145: Life Detection For Fixing Assembly

    Chapter 1 Item Set Range Default value TMP-EM1 Adjustment of fixing temperature: textured 1 TMP-EM2 Adjustment of fixing temperature: textured 2 TMP-EM3 Adjustment of fixing temperature: textured 3 TMP-EM4 Adjustment of fixing temperature: textured 4 TMP-EM5 Adjustment of fixing temperature: textured 5 TMP-EM6 Adjustment of fixing temperature: textured 6 TMP-EM7...
  • Page 146: Points To Note After Replacing Laser Scanner Unit

    Chapter 1 [Caution] When E008-0001 occurs, and is handled without replacement of the Pressure Belt Unit, be sure to clear the log of the Fixing Motor current values in service mode. If you don't, E008-0001 will occur again. Service Mode > COPIER > Function > CLEAR > FX-L-CLR (Clear of Fixing Motor current value log) [Reference] - Expected number of sheets from alarm to error is approx.
  • Page 147: Points To Note After Replacing Pre-Transfer Charging Wire

    Chapter 1 FM0-1366 LASER SCANNER ASSEMBLY (COLOR) FM0-1367 LASER SCANNER ASSEMBLY (BLACK) 1.1.7.1.46 Points to note after replacing Pre-transfer Charging Wire 0031-6195 [ Manual-related ] Description Please explain the actions to take after replacing the Pre-transfer Charging Wire. Field Remedy 1) Clear the parts counter.
  • Page 148: Points To Note After Replacing Pre-Transfer Charging Assembly

    Chapter 1 1.1.7.1.47 Points to note after replacing Pre-transfer Charging Assembly 0031-6197 [ Manual-related ] Description Please explain the actions to take after replacing the Pre-transfer Charging Assembly. Field Remedy 1) Clear the parts counter. Service Mode > Service Mode > COPIER > Counter > PRDC-1 > PO-UNIT (Pre-transfer Charging Ass'y parts counter) 2) Execute the Charging Wire cleaning.
  • Page 149 Chapter 1 Description Please explain the actions to take after replacing the Fixing Assembly. Field Remedy 1) Apply grease (SE1107) to the tooth surface [B] of the gear [1] of the Fixing Drive Unit. - Range/amount of grease to apply: Amount of grease to cover grease-applicable area on the gear teeth surface 2) Install the removed parts in reverse order.
  • Page 150: Overview And How To Use Test Print (Pg) In Service Mode

    Chapter 1 Service Mode > COPIER > Display > FIXING > FX-MTR5 Display Fixing Motor current VL log: standby Service Mode > COPIER > Display > FIXING > FX-R-TM Display Fixing Refresh Roller total operation times Service Mode > COPIER > Counter > FIXING > FX-RF-RL Fixing Refresh Roller parts counter Service Mode >...
  • Page 151 Chapter 1 - Gradation If there is no 16-step density gradation, it may be caused by fault of drum unit or laser scanning system. - Foggy image If there is foggy image only at the white area as shown in the figure below, it may be caused by fault of drum unit or laser scanning system. - Vertical white/black line If white or black lines occur with a particular color, the possible cause is an error in the Drum Unit of the color, an error in the Developing Assembly, or soiling on the laser light path.
  • Page 152 Chapter 1 - Color displacement If there is color displacement, it may be caused by fault of each laser scanning system, transfer (intermediate transfer/secondary transfer) unit or photosensitive drum drive unit. - Right angle accuracy and linearity If there is fault of right angle accuracy or linearity, it may be caused by fault of laser scanning system, or defective shape of registration (upper/lower) roller or the secondary transfer outer roller.
  • Page 153 Chapter 1 - Solid Density of each color and balance among each color. (Density is not extremely light.) In the case of light density with a certain color, it may be caused by the developer of the color in question, or fault of primary transfer roller, laser scanning system or high voltage system.
  • Page 154 Chapter 1 YMCBk64 gradation test print can mainly check gradation performance of each color (YMBCk) at one time. c-6) Full Color 16-gradation (TYPE > 14) 1-140...
  • Page 155: Overview Of Situation Mode

    Chapter 1 - Gray balance Check to see if the output comes with even density of each color at gray scale area. - Gradation Check gradation performance and density difference of each color (YMCBk) - Foggy image If there is foggy image at the white area, it may be caused by fault of developing system or photosensitive drum, or correction fault of laser scanning system. 1.1.7.1.52 Overview of situation mode 0031-6212 [ Manual-related ]...
  • Page 156 Chapter 1 The following three points are made available depending on each situation: a) Display of related service mode when an adjustment is necessary b) Display of causes and remedies c) Display of related images 1-142...
  • Page 157: How To Check Operation Of Fixing Belt/Pressure Belt Displacement Correction Control

    Chapter 1 If any of following situations matches, implement each respective situation mode. Installation Parts Replacement ITB Initial Settings Adjustment during Main Controller PCB 2 Replacement Left Edge Margin Adjustment (1st side): Cassette Adjustment during DC Controller PCB Replacement Leading Edge Margin Adjustment (1st side) Adjustment during HDD Replacement Left Edge Margin/Leading Edge Margin Adjustment (2nd side) Adjustment during Laser Scanner Unit Replacement...
  • Page 158: How To Display Fixing Belt/Pressure Belt Displacement Status

    Chapter 1 Please explain how to display the log of Fixing Belt Displacement Control Steering setting values. Field Remedy Select and implement from Service Mode (Level 2) > COPIER > Display > FIXING > FX-U-STR. [Reference] Steering setting values of Fixing Belt Displacement Correction Control (4 values which are the present values (upward, downward) and the retention values at oc- currence of an error (upward, downward)) are displayed.
  • Page 159: How To Check Total Number Of Sheets Fed Through Fixing Assembly

    Chapter 1 a job, and is not executed after that. - Level 2 If the temperature becomes lower than the down sequence criterion temperature, the paper interval time is prolonged to lower the productivity to approx. 88%. Once this control is implemented, the down sequence is not canceled during the job even if the temperature becomes higher than the criterion temperature. - Level 3 If the temperature becomes lower than the down sequence criterion temperature, the paper interval time is prolonged to lower the productivity to approx.
  • Page 160: How To Check Nip Width

    Chapter 1 Field Remedy - Select Service Mode > COPIER > COUNTER > FIXING > FX-CNT, and then OK key. The total number of sheets fed through the Fixing Assembly is displayed by converting to small size sheets. 1st line: Total counter value from the previous replacement 2nd line: Estimated life The display of the total number of sheets fed though the Fixing Assembly is used to check the wear of parts and to replace them.
  • Page 161: Product Name For Toner Container

    [Caution] Please be aware that there are counterfeit Canon toners in the marketplace. Use of counterfeit toner may result in poor print quality or machine performance. Canon is not responsible for any malfunction, accident or damage caused by the use of counterfeit toner. For more information, see canon.com/counterfeit.
  • Page 162 Chapter 1 When a message appears on the Touch Panel display, prepare a new Waste Toner Container. The Waste Toner Container can also be replaced by pressing [1] on the right lower Main Menu. When the Waste Toner Container is full, a screen with instructions on how to replace the Waste Toner Container appears on the touch panel display. Follow the procedure described below to replace the Waste Toner Container.
  • Page 163 - Use only Waste Toner Containers intended for use with this machine. - Refer to "Consumables" for the genuine Canon Waste Toner Container for this machine. - Do not replace the Waste Toner Container before the message prompting you to replace it appears on the touch panel display.
  • Page 164 Chapter 1 1) Press [1] on the right lower Main Menu. [Reference] - If instructions on how to replace the Waste Toner Container appears on the touch panel display, this step is not necessary. - If printing, follow the instruction on screen to pause the printing and then replace it. 2) Open the Front Left Cover.
  • Page 165 Chapter 1 3) Pull the Tray all the way out 1-151...
  • Page 166 Chapter 1 4) Remove the attached cap of the Waste Toner Container and close the mouth of Waste Toner Container. - Remove the cap [1] attached to the Waste Toner Container. - Close the mouth [2] of the Waste Toner Container. 1-152...
  • Page 167 Chapter 1 5) Remove the Waste Toner Container. 1-153...
  • Page 168 Chapter 1 [Caution] When removing the Waste Toner Container, be careful not to tilt it. This may cause the waste toner to spill. 6) Insert a new Waste Toner Container. - Insert a new Waste Toner Container [1]. - Reinsert the Tray [2]. 1-154...
  • Page 169 Chapter 1 [Caution] Do not return the Tray with the cap still on the mouth of Waste Toner Container. This may cause a failure. 7) Close the Front Left Cover. 1-155...
  • Page 170: How To Replace Staple Case For Stapler Unit (Finisher-Am1/Saddle Finisher-Am2)

    Chapter 1 [Caution] When closing the Front Left Cover, be careful not to get your fingers caught, as this may result in personal injury. 1.1.7.1.63 How to replace staple case for stapler unit (Finisher-AM1/Saddle Finisher-AM2) 0031-6441 [ Manual-related ] Description Please explain how to replace the staple case for stapler unit.
  • Page 171 Chapter 1 - Use only staple cases intended for use with this machine. Steps for replacing the staple case for stapler unit is as follows. 1) Open the Front Cover of the Finisher. 1-157...
  • Page 172 Chapter 1 2) Pull out the staple cartridge, holding it by the green tab. 1-158...
  • Page 173 Chapter 1 3) Replace the staple case. - Remove the old staple case [1]. - Insert a new staple case [2]. 1-159...
  • Page 174 Chapter 1 [Caution] - Do not remove the tape securing staples before inserting to the cartridge. - Only 1 staple case can be inserted at a time. 4) Push the staple cartridge back into its original position. 1-160...
  • Page 175: How To Replace Staple Case For Saddle Stitch Unit (Finisher-Am1/Saddle Finisher-Am2)

    Chapter 1 [Caution] Make sure to insert the staple cartridge as far as it can go. 5) Close the Front Cover of the Finisher. [Caution] When closing the cover, be careful not to get your fingers caught, as this may result in personal injury. 1.1.7.1.64 How to replace staple case for Saddle Stitch Unit (Finisher-AM1/Saddle Finisher-AM2) 0031-6447 [ Manual-related ]...
  • Page 176 Chapter 1 It is recommended to order the staple case to a dealer before staples are depleted. Use only staple cases intended for use with this machine. Follow the procedure described below to replace the staple case of Saddle Stitch Unit. 1) Open the Front Cover of the Finisher.
  • Page 177 Chapter 1 2) Remove the saddle stitch staple cartridge from the Saddle Stitch Unit (F-C4). - Pull out the Saddle Stitch Unit (F-C4) [1]. - Remove the saddle stitch staple cartridge [2]. 1-163...
  • Page 178 Chapter 1 3) Push light blue parts on both side of the saddle stitch staple cartridge and open the Cover. - Press light blue parts on both side [1]. - Open the Cover [2]. 1-164...
  • Page 179 Chapter 1 4) Hold both left and right sides of the staple case to pull out and remove it. - Hold places indicated by arrows in step 3 [1]. - Pull out and remove the empty staple cartridge [2]. 1-165...
  • Page 180 Chapter 1 5) Push in the new staple case until it clicks to insert it. 1-166...
  • Page 181 Chapter 1 6) Close the Cover for the saddle stitch staple cartridge. 1-167...
  • Page 182 Chapter 1 7) Return the saddle stitch staple cartridge for the Saddle Stitch Unit to its original position. [Caution] When the staple cartridge is put back, make sure that it is inserted far enough to match marks for the set position as indicated in the diagram. [Reference] Follow steps 2 to 7 and replace other staple case in the Saddle Stitch Unit.
  • Page 183: Points To Note When Replacing Potential Sensor/Potential Control Pcb

    Chapter 1 1.1.7.1.65 Points to note when replacing Potential Sensor/Potential Control PCB 0031-6464 [ Manual-related ] Description Please explain the actions to take when replacing the Potential Sensor/Potential Control PCB. Field Remedy [Reference] When replacing the Potential Sensor, replace the Potential Control PCB Unit (including the Potential Sensor, harness and Potential Control PCB). 1) Install the Primary Charging Rail [1] with its Potential Sensor removed.
  • Page 184 Chapter 1 [Reference] When installing, insert the Primary Charging Rail [1] at the angle as shown in the figure, and then insert the 2 bosses [2] in the boss holes [3] of the host machine. 2) Install the ITB Unit to the machine. 3) Connect a new cable [3] to the connector [2] of the new Potential Sensor [1].
  • Page 185 Chapter 1 6) Pass 2 harnesses [1] of the Primary Charging Rail and the electrode for checking the Potential Sensor from the Edge Saddle [2] of the Right Side Plate of the host machine, and connect the 7 Wire Saddles [3] and the 2 connectors [4]. 7) Place the electrode [1] for checking the Potential Sensor on the Process Unit Inner Cover [2], and use the Electrode Clip [3] to pinch the plate of the hinge to ground.
  • Page 186 Chapter 1 8) Use a dedicated tool [1] to deactivate the Front Door Switch. 9) Turn ON the main power switch and then immediately disable (turn OFF) the warm-up rotation. Service Mode > COPIER > Function > INSTALL > AINR-OFF (ON/OFF of warm-up rotation deactivation) > "1" 10) Execute the Potential Sensor adjustment.
  • Page 187: Points To Note After Releasing Pressure Of Itb

    Chapter 1 13) Install a new Potential Sensor [1] to the Primary Charging Rail. - 1 Harness [2] - 2 Wire Saddles [3] - 2 Harness Guides [4] - 1 Screw [5] 14) Install a new Potential Sensor Protection Sheet [6]. [Caution] When installing, remove the release paper, and align the Potential Sensor Protection Sheet with the marking line [A] to affix it (be sure that the gap [B] between the marking line and the release paper is less than 0.5 mm).
  • Page 188: Points To Note After Replacing Primary Transfer Roller

    Chapter 1 Field Remedy 1) Execute the ITB neutral position adjustment. Service Mode > COPIER > Function > INSTALL > INIT-ITB (Creation of ITB edge profile) 2) Execute the color displacement correction. Settings/Registration > Adjustment/Maintenance > Adjust Image Quality > Auto Correct Color Mismatch 1.1.7.1.67 Points to note after replacing Primary Transfer Roller 0031-6467 [ Manual-related ]...
  • Page 189 Chapter 1 Description Please explain the actions to take after replacing the Fixing Belt Unit. Field Remedy 1) Apply grease (SE1107) to the tooth surfaces [A] of the 4 gears [1] of the Pressure Belt Unit. - Range/amount of grease to apply: Amount of grease to cover grease-applicable area on the gear teeth surface 2) Apply grease (SE1107) to the tooth surface [B] of the gear [2] of the Fixing Drive Unit.
  • Page 190 Chapter 1 4) Clean the Sensor Flag's surface side [A], back side [B], and the [C] part of the Fixing Inlet Guide (which comes in contact with the Sensor Flag) with lint-free paper [1] moistened with alcohol. 5) Clean the Separation Plate [1] for inner delivery Unit with lint-free paper [2] moistened with alcohol. 1-176...
  • Page 191: Points To Note After Replacing Pressure Belt Unit

    Chapter 1 6) Install the removed parts in reverse order. 7) Clear the counter. Service Mode > COPIER > Counter > DRBL-1 > FX-BLT-U (Fixing Belt Unit parts counter) [Reference] The following items are cleared when the above counters are cleared. Service Mode >...
  • Page 192 Chapter 1 2) Apply grease (SE1107) to the tooth surface [B] of the gear [1] of the Fixing Drive Unit. - Range/amount of grease to apply: Amount of grease to cover grease-applicable area on the gear teeth surface 1-178...
  • Page 193 Chapter 1 3) Clean the soiling of the Contact Roller [1] on the Pressure Belt Position Sensor and the oil dripped from the Pressure Belt to the bottom side [A] of the Fixing Lower Unit with lint-free paper [2]. 1-179...
  • Page 194 Chapter 1 4) Clean the surface [A] of the Fixing Inlet Guide with lint-free paper [1] moistened with alcohol. 1-180...
  • Page 195 Chapter 1 5) Using lint-free paper [1] moistened with alcohol, clean the Sensor Flag's surface side [A], back side [B], and the [C] part which comes in contact with the Fixing Inlet Guide. 6) Clean the Separation Plate [1] for inner delivery Unit with lint-free paper [2] moistened with alcohol. 1-181...
  • Page 196: How To Collect Waste Toner Container/Waste Toner

    Chapter 1 7) Install the removed parts in reverse order. 8) Clear the counter. Service Mode > COPIER > Counter > DRBL-1 > FX-BLT-L (Pressure Belt Unit parts counter) [Reference] The following items are cleared when the above counters are cleared. Service Mode >...
  • Page 197 Chapter 1 In the case of collecting waste toner by bringing back the Waste Toner Container, refer to step a) and in the case of disposing the waste toner only, refer to the step b). a) In the case of collecting waste toner by bringing back the Waste Toner Container a-1) Remove the Waste Toner Container Cap [1] and attach it to the opening [A] of the Waste Toner Container [2].
  • Page 198 Chapter 1 a-3) Install the new Waste Toner Container and the Waste Toner container Cap to the host machine in reverse order. b) In the case of disposing the waste toner When disposing waste toner only, prepare the waste toner collection tools (Waste Toner Joint, Waste Toner Bag, and Waste Toner Band). 1-184...
  • Page 199 Chapter 1 b-1) Take out the Waste Toner Container [1]. 1-185...
  • Page 200 Chapter 1 [Caution] Because the waste toner in the Waste Toner Container [1] may be scattered, be sure to place the Waste Toner Container on a sheet of paper [2]. 1-186...
  • Page 201 Chapter 1 b-2) Install the Waste Toner Joint [1] to the Waste Toner Container [2]. 1-187...
  • Page 202 Chapter 1 b-3) Put the Waste Toner Bag [1] on the Waste Toner Joint and fix it with the Waste Toner Band [2]. 1-188...
  • Page 203 Chapter 1 b-4) Move the waste toner [3] from the Waste Toner Container [1] to the Waste Toner Bag [2]. [Caution] - Do not put waste toner of more than one time in one bag. - When putting toner in The waste toner Bag, be sure to place it on The floor. 1-189...
  • Page 204 Chapter 1 b-5) Remove the Waste Toner Band. b-6) Remove the Waste Toner Joint. b-7) Remove the Waste Toner Bag from the Waste Toner Container and close the opening [1]. 1-190...
  • Page 205 Chapter 1 b-8) Fold the opening [1] of the Waste Toner Bag and fix it with packing tape [2]. [Caution] Once the plastic bag is fixed with packing tape, do not remove the tape. 1-191...
  • Page 206 Chapter 1 b-9) Remove the Prism [1]. - 1 Screw [2] - 1 Hook [3] 1-192...
  • Page 207 Chapter 1 b-10) Clean the toner adhered to the 2 [A] parts on the prism. 1-193...
  • Page 208 Chapter 1 b-11) Clean the toner adhered to the [A] part of the Waste Toner Container. 1-194...
  • Page 209: How To Remove Punch Waste (Puncher Unit-Bs1/Bt1/Bu1)

    Chapter 1 b-12) Install the removed parts in reverse order. - Prism - Waste Toner Container 1.1.7.1.71 How to remove punch waste (Puncher Unit-BS1/BT1/BU1) 0031-6475 [ Manual-related ] Description Please explain how to remove the punch waste when the Puncher Unit-BS1/BT1/BU1 is installed. Field Remedy 1) Open the front cover of the finisher.
  • Page 210 Chapter 1 2) Pull out the punch waste tray. 1-196...
  • Page 211 Chapter 1 [Reference] Check that the guide (F-A2) is closed before pulling out the punch waste tray. If the guide is open, the punch waste tray cannot be pulled out. Close the guide as shown in the illustration below. 1-197...
  • Page 212 Chapter 1 3) Discard the punch waste into a receptacle. Make sure that the punch waste tray is completely emptied. 1-198...
  • Page 213 Chapter 1 4) Return the punch waste tray to its original position. Always make sure to insert the punch waste tray as far as it can go. If the punch waste tray is not securely in place, you cannot make copies or prints in the Hole Punch mode.
  • Page 214 Chapter 1 [Reference] Check that the guide (F-A2) is closed before inserting the punch waste tray. If the guide is open, the punch waste tray cannot be inserted. Close the guide as shown in the illustration below. 1-200...
  • Page 215: How To Remove Staple Waste (Finisher-Am1/Saddle Finisher-Am2)

    Chapter 1 5) Close the front cover of the finisher. 1.1.7.1.72 How to remove staple waste (Finisher-AM1/Saddle Finisher-AM2) 0031-6476 [ Manual-related ] Description Please explain how to remove the staple waste when Finisher-AM1/Saddle Finisher-AM2 is installed. Field Remedy 1) Open the front cover of the finisher. 1-201...
  • Page 216 Chapter 1 2) Below the stapler unit is the staple waste tray. Pull out the staple waste tray 1-202...
  • Page 217 Chapter 1 3) Discard the staple waste. 1-203...
  • Page 218 Chapter 1 4) Return the staple waste tray to its original position. Make sure to insert the staple waste tray as far as it can go. 1-204...
  • Page 219: Points To Note When Replacing Control Panel Cpu Pcb/Lcd Panel

    Chapter 1 5) Close the front cover of the finisher. 1.1.7.1.73 Points to note when replacing Control Panel CPU PCB/LCD Panel 0031-6804 [ Manual-related ] Description When replacing the Control Panel CPU PCB/the LCD Panel, perform the following remedy. Field Remedy Service Mode >...
  • Page 220 Chapter 1 1-3) Select "Password" and enter the password specified during the backup work. 1-4) When the Start Restoration screen is displayed, click "OK". The restoration process is then started. If an error screen is displayed, follow the instruction on the screen and perform the restoration process again. [Caution] - Before performing the restoration, make sure that the memory media used for back up is connected.
  • Page 221 Chapter 1 2-2) Click "Yes" and then restart the machine. 3) Backup of the TPM key Only the USB memory (supported file system: FAT32) can be used as the storage device for the backup file of TPM key. This file requires the memory free space of several MBs.
  • Page 222 Chapter 1 3-3) Click "Password" to enter the password (4-12 digits). Then, enter the password for confirmation. 3-4) Click "OK". The backup of TPM key is started. 3-5) Click "OK" on the Backup Completion screen and then remove the USB memory. [Caution] In following cases, a message indicating the failure to backup and the cause of failure is displayed.
  • Page 223: Points To Note When Replacing Main Controller Pcb 2

    Chapter 1 - 2 or more USB memories are connected. - The USB memory has insufficient free memory space. - The USB memory is write-protected. - No key is found. [Caution] Request to the user to observe following points for storing the USB memory. - The USB memory should be securely stored.
  • Page 224: How To Set Refresh Operation Of Fixing Belt

    Chapter 1 c) After Replacement 1) After installing the parts, turn ON the main power switch. 2) Restore the backup data (Settings/Registration data). - Remote UI > Settings/Registration > Management Settings > Data Management > Import - Remote UI > Settings/Registration > Management Settings > Data Management > Import/Export Individually - Remote UI >...
  • Page 225: How To Set Refresh Level Of Fixing Belt

    Chapter 1 1.1.7.1.78 How to set refresh level of Fixing Belt 0031-6908 [ Manual-related ] Description Please explain how to set the refresh level of Fixing Belt. Field Remedy In following service mode, the refresh level of Fixing Belt can be changed. 1) Select Service Mode (Level 2) >...
  • Page 226: Count-Up Timing

    Chapter 1 - User Setting Information - iW Function Flow Settings - Service Mode Settings [Caution] When exporting "Service Mode Settings", select Service Mode > Copier > Option > USER > SMD-EXPT, set "1" and then export data. SMD-EXPT cannot be exported, therefore the settings need to be made every time the HDD is replaced. 3) Backup following user data by the remote UI.
  • Page 227: Overview Of High-Speed Startup

    Chapter 1 Reference sensor: 1 In the case of host machine only Outer Delivery Sensor (PS31) Reference sensor: Tray A (upper tray) Upper Delivery Sensor (PS5) Finisher Reference sensor: Tray B (lower tray) Saddle finisher (AM1) Lower Delivery Sensor (PS6) Reference sensor: Saddle assembly Saddle Inlet Sensor (PS101)
  • Page 228: Faq On Send Specifications

    Chapter 1 - In the case of "Schedule: Execute the task at 00:00 every day" A schedule is set to start the specified task at the specified time and repeat "fixed-rate execution". If execution was delayed for some reason, two or more tasks are continuously executed to "make up for the delay". Problem: For example, the tasks of Jan.
  • Page 229: Number Of Registered Addresses For Address Book (Normal Destinations/One-Touch Destinations)

    Chapter 1 - For Sending E-mail 100 x 100 dpi, 150 x 150 dpi, 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi, 300 x 300 dpi, 400 x 400 dpi, 600 x 600 dpi - For Sending I-Fax (Black-and-White) Resolution 200 x 100 dpi, 200 x 200 dpi, 200 x 400 dpi*1, 300 x 300 dpi*1, 400 x 400 dpi*1, 600 x 600 dpi*1 - For Sending I-Fax (Color)
  • Page 230: Major Scan Features

    Chapter 1 scanned 999 pages are sent. If you cancel the job, the scanned pages are not sent. [Reference] - Using "Job Build" enables you to scan originals that are too many to be placed at once, by dividing them into multiple batches and then send as one document. You can use both the feeder and the platen glass for scanning.
  • Page 231 Chapter 1 2) Press [E-Mail Address] > Enter the e-mail address > press [OK]. 3) Press [Authent./Encryption] > set "Allow SSL (SMTPReceive)" > press [OK]. - If you select [Always SSL] for "Allow SSL (SMTPReceive)", only reception of data encrypted using SSL is allowed, and communications not using SSL from the host are rejected.
  • Page 232 Chapter 1 1) Press [Off] for "SMTP RX" > [On] for "POP". 2) Press [E-Mail Address] > Enter the e-mail address > press [OK]. 3) Press [POP Server] > Enter the IP address or name for the POP server > press [OK]. 4) Press [POP Login Name] >...
  • Page 233 Chapter 1 c) Logging in to a POP server before sending (POP before SMTP): 1) Press [Off] for "SMTP RX" > [On] for "POP". 2) Press [SMTP Server] > Enter the IP address or name for the SMTP server > press [OK]. 3) Press [E-Mail Address] >...
  • Page 234 Chapter 1 If you want to send encrypted data, set "Allow SSL (POP)" or "Allow SSL (SMTP Send)" to "On". [Reference] - Even if you select [On] for <Allow SSL (SMTP Send)>, the data will not be encrypted if the SMTP host does not support encryption. - Even if you select [On] for <Allow SSL (POP)>, the data will not be encrypted if the POP server does not support encryption.
  • Page 235 Chapter 1 5) Press [Password] > Enter the password for logging in to the SMTP server > press [OK]. 6) Set "Allow SSL (SMTP Send)" > "Display Auth. Screen When Send" > press [OK]. If you want to send encrypted data, set "Allow SSL (SMTP Send)" to "On". If you want to display the authentication screen when sending, set "Display Auth.
  • Page 236: How To Print File From/Store Scanned Images To Memory Media (Such As Usb Memory)

    Chapter 1 If you want to send encrypted data, set "Allow SSL (SMTP Send)" to "On". 1.1.7.2.6 How to print file from/store scanned images to memory media (such as USB memory) 0031-6628 [ Manual-related ] Description Please explain how to print a file from and store scanned images to the USB memory. Field Remedy a) Settings to use/display the memory media b) How to print a file stored in the memory media...
  • Page 237 Chapter 1 3) Set to scan and store originals and print data in the memory media. Select Settings/Registration > Function Settings > Store/Access Files > Memory Media Settings > Use Scan/Print Function, and set to ON. 4) Turn off and then on the main power switch to enable these settings. b) How to print a file stored in the memory media 1) Press "Access Stored Files"...
  • Page 238 Chapter 1 2) Select "Media (USB)". 3) Select the file to print and then press "Print" button. [Reference] Press "Details" to change the file name and press "Edit File" to delete documents from or add files to the media. 4) The print setting screen is displayed. Set any setting and then press "Start Printing" to start printing. [Reference] Print settings can be changed but changed print settings cannot be saved.
  • Page 239 Chapter 1 3) Press Memory Media. 4) Select the target memory media. 1-225...
  • Page 240 Chapter 1 5) Select the storage destination folder and then press "Scan". 6) Specify the desired scan settings. 1-226...
  • Page 241 Chapter 1 Press "Options" to select useful scanning modes. Scanning modes can be used in a combination. When saving by setting a file name, press "File Name" and then enter the name. 7) Press the Start button. If the following screen is displayed, after the last batch of originals is scanned, press "Start Storing". If originals are placed on the Copyboard Glass, press the Start button to scan each page of original.
  • Page 242: Settings For Scan And Send (Sending Files By Smb) And File Server

    Chapter 1 1.1.7.2.7 Settings for Scan and Send (Sending files by SMB) and file server 0031-6629 [ Manual-related ] Description If a file needs to be sent by SMB, the file server settings must be set. Refer to the following for how to set the file server settings. [Reference] It is recommended to consult the administrator for the network to configure the file server.
  • Page 243 Chapter 1 5) Double-click [Internet Protocol (TCP/IP)]/[Internet Protocol Version 4 (TCP/IPv4)]. 6) In the [Internet Protocol (TCP/IP) Properties]/[Internet Protocol Version 4 (TCP/IPv4) Properties] dialog box, click [Advanced] on the [General] sheet > click the [WINS] tab. 7) On the [WINS] sheet, select [Enable NetBIOS over TCP/IP]. 8) Click [OK] repeatedly to close the dialog box.
  • Page 244 Chapter 1 In the [System Properties] dialog box, on the [Computer Name] sheet, click [Change]. In the [Computer Name/Domain Changes] dialog box, click [More]. Confirm [NetBIOS computer name] in the dialog box that appears. Click [Cancel] repeatedly to close the dialog box. - For Windows 8/Server 2012: Place the cursor on the top right (bottom right) of the desktop >...
  • Page 245 Chapter 1 In the [New User] dialog box, enter the user name in [User name] > enter the password in [Password] > re-enter the password in [Confirm Password] > click [Create]. Enter a user name not longer than 20 alphanumeric characters, and a password not longer than 14 alphanumeric characters. 1-231...
  • Page 246 - When a computer that one or more users log on to is restricted by the administrator in an Active Directory environment, the name of the computer must be regis- tered in the Active Directory. Set the computer name in the user account properties dialog box to "CANON + the last 8 digits of the MAC address of the computer + 00".
  • Page 247 Chapter 1 For data in the folder, check [Allow] for both [Write] and [Read], or a higher access authority. Click [OK]. 15) Set a recipient address using the control panel. There are three methods for specifying the recipient address; selecting the desired address from the list that appears when you press [Browse], searching for the address by pressing [Search Host], or entering the address using the keyboard on the touch panel display.
  • Page 248 Chapter 1 [Caution] If you want to specify each item from the list on the Browse screen, make sure you press [Browse] after the expiration of the time specified in "Setting the Waiting Time for Connection at Startup". Up to 128 alphanumeric characters can be entered for [Host Name] on the control panel. Also, up to 255 alphanumeric characters can be entered for [Folder Path]. Specify the server settings within the character limit.
  • Page 249 Chapter 1 Click [Show All] on the toolbar. 3) Start the SMB service on Mac OS X. Click [Sharing] in the [System Preferences] window. Select [File Sharing] > click [Options]. 1-235...
  • Page 250 Chapter 1 Select [Share files and folders using SMB (Windows)]. Select the account to be used. 1-236...
  • Page 251 Chapter 1 Enter the account password > click [OK] > [Done]. 4) Create a shared folder to which files are to be sent. Sample setting: Create a folder named "SMB_Folder" (customizable) in [Go] > [Home] > logged in user name > [Public] > [Drop Box]. 5) Set the access permissions for the shared folder created in step 4.
  • Page 252: How To Avoid Printing Send Tx Report

    - If the language of the touch panel display differs from the computer used as a master browser, [Host Name] and [Folder Path] may not appear correctly, or you may not be able to browse the directories. 1.1.7.2.8 How to avoid printing Send TX Report 0031-6630 [ Inspected by Canon Inc. ] Description Please explain how to avoid printing Send TX Report. Field Remedy The Send TX Report enables you to check whether documents were sent correctly to their intended destinations.
  • Page 253: Faq On Lips Specifications

    Fax > Specify the destination > Options > Sender Name (TTI) > Select the sender name to use > OK > Close 1.1.7.4.2 How to avoid printing Fax TX Report 0031-6632 [ Inspected by Canon Inc. ] Description Please explain how to avoid printing Fax TX Report.
  • Page 254: Faq On I-Fax Specifications

    Chapter 1 1.1.7.4.3 How to avoid printing Fax Activity Report 0031-6633 [ Inspected by Canon Inc. ] Description Please explain how to avoid printing Fax Activity Report. Field Remedy The Fax Activity Report is a printed log that shows the results of send jobs. The Fax Activity Report can be printed at a specified time or it can be printed automat- ically when the number of send transmissions reaches 40.
  • Page 255 Dec 2 2014...

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