NTT docomo MONO MO01J Instruction Manual page 126

If repair is required resultingly
■
Bring the terminal to the DOCOMO-specified repair office. However,
it must be taken during business hours of the repair office. Make sure
to bring a warranty card with the product when you visit the shop.
Note that repair may take some days depending on the problem.
■ Within the warranty period
･
We repair the terminal free of charge based on the terms
documented in the warranty.
･
When requesting a repair, make sure to bring the warranty card
with the terminal. Repair requests that are not accompanied by the
warranty, that involve malfunction and damage due to incorrect
handling by the owner (damage of external connection jack,
display, etc.), or for the terminal once repaired in a repair office
other than one specified by DOCOMO will only be repaired at the
owner's expense, even if the warranty period is still effective.
･
Malfunction due to use of devices and consumable parts other than
those specified by DOCOMO will only be repaired at the owner's
expense, even if the warranty period is still effective.
Note that repair may be refused in the following
■
cases:
･
When the terminal has corrosion due to wet by liquid,
condensation, perspiration, etc. or the internal circuit board is
damaged or deformed (we may not be able to repair when the
external connection jack, display, etc. is damaged or the frame
itself is cracked) based on the result of our examination.
･
The terminal has been repaired by a repair office other than the
DOCOMO specified one.
* Even if repair is possible, it will be done at the owner's expense,
as this type of corrosion or damage is not covered by the
warranty.
If the warranty period expires
■
We will repair the terminal at the owner's expense.
Parts stock period
■
The functional parts necessary to repair the terminal will be basically
available for a minimum of 4 years after the manufacture is
discontinued.
For details on repair reception, refer to NTT DOCOMO website.
https://www.nttdocomo.co.jp/support/trouble/repair/shop/
compatible/index.html (in Japanese only)
However, depending on the defective portion, repair may not be
possible because of a shortage of repair parts. Contact a DOCOMO-
specified repair office for details.
■ Precautions
･
Never modify the terminal.
- Doing so may result in fire, injuries or malfunctions.
- The modified terminal may be repaired only if the owner agrees on
that all the modified parts are restored to the original conditions.
However, repairs may be refused depending on the modifications.
･
The following cases may be considered as modifications.
- Put a seal etc. on the display or key part
- Glued decorations on the terminal using adhesion bond, etc.
- Change the parts such as exterior to other than DOCOMO
standard parts
･
Malfunction and damage due to modifications will be repaired at the
owner's expense, even if the warranty period is still effective.
･
Do not remove the inscription sticker on the terminal.
- Note that if the inscription sticker is removed or is replaced with a
different sticker, it may disqualify the terminal from repairs.
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Appendix/Index