Help; How To Get The Latest Updates; Creating A Status Report - Blackmagicdesign Cintel Installation And Operation Manual

Help

The fastest way to obtain help is to go to the Blackmagic Design online support pages and
check the latest support material available for your Cintel scanner.
Blackmagic Design Online Support Pages
The latest manual, software and support notes can be found at the Blackmagic Design support
center at www.blackmagicdesign.com/support.
Blackmagic Design Forum
The Blackmagic Design forum on our website is a helpful resource you can visit for more
information and creative ideas. This can also be a faster way of getting help as there may already
be answers you can find from other experienced users and Blackmagic Design staff which will
keep you moving forward. You can visit the forum at https://forum.blackmagicdesign.com
Contacting Blackmagic Design Support
If you can't find the help you need in our support material or on the forum, please use the
"Send us an email" button on the support page to email a support request. Alternatively,
click on the "Find your local support team" button on the support page and call your nearest
Blackmagic Design support office.
Checking the Software Version Currently Installed
To check which version of DaVinci Resolve is installed on your Mac, Windows, or Linux
computer, open DaVinci Resolve. Under the 'DaVinci Resolve' menu, click on the 'About
DaVinci Resolve' menu heading to see software version number.
To check which version of the Cintel Scanner software is installed on your Mac, Windows,
or Linux computer, open the Cintel Setup utility. Go to the 'about' tab to see the software
version number.

How to Get the Latest Updates

After checking the versions of DaVinci Resolve and Cintel Scanner software
installed on your computer, please visit the Blackmagic Design support center at
www.blackmagicdesign.com/support to check for the latest updates. While it is advisable
to run the latest updates, you should avoid updating software when in the middle of an
important project.

Creating a Status Report

The Cintel Scanner software lets you create a status report that you can send to Blackmagic
Support to help them diagnose and resolve problems. If you have an Audio and KeyKode
Reader attached, you can generate a status report for it.
To create a status report, run the Cintel Setup utility, click on the settings icon and then go to
the 'about' tab. In the 'device information' section, click 'create'. This makes an HTML file so you
can easily read the status for both the Cintel Scanner and Audio and KeyKode Reader.
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