Troubleshooting - Mitel UC360 Administration Manual

Troubleshooting

The chart below lists some issues the user may encounter.
Bluetooth on the UC360 is not supported
If a user turns on Bluetooth services, the UC360
gets into an unknown state.
Cisco WebEx Upgrade Prompt
If a user gets the prompt to upgrade the Webex
app, and they confirm the upgrade, it does
nothing.
The user is restricted from upgrading the app on
the UC360.
Because WebEx is a 3rd party application, the
UC360 cannot prevent this prompt from
occurring.
Remote VNC - MAC not responding
Apple Mac computers not waking up when
attempting to log on through a remote client
(VNC).
Shortcuts in Browser Don't Work
ALT and Left Arrow and ALT and Right Arrow
cause the UC360 to freeze.
Num Lock doesn't work when a USB keyboard
is connected to the UC360
If a user tries to use any function with Num Lock
enabled on a USB keyboard, the functions do not
work in the available apps on the UC360.
Troubleshooting Chart
Problem Resolution
Click force close and the unit recovers and
goes back to the browser.
The bluetooth icon is now present in the upper
right toolbar.
A downgrade is required to recover and get rid
of the bluetooth icon.
The user can always manually pull up the
prompt when they toggle the more options
menu on the top left of the app.
Upgrade the Mac operating system to
Mavericks (10.9).
The UC360 appears to be frozen but is not.
To get out of this state, issue the same ALT +
arrow key sequence. It has to be the same
right or left arrow key used to start the buffer
session.
The UC360 will then cycle through all the
selections and key presses up to stopping the
buffer session. A manual reset of the UC360
will also clear the buffer session.
See the UC360 User Guide: Appendix A -
External Keyboard: Supported Keys
UC360 Configuration
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