Troubleshooting - Mitel CPDM3 Installation Manual

Installation Guide

8. TROUBLESHOOTING

Troubleshooting is normally done by accessing the product's web interface to see logs,
statistics etc. But if for some reason the application's web interface cannot be reached,
it is possible to get access to the information by placing the product in Troubleshoot
mode. See
Fault
Several functions of the
software application on
product does not start.
The product has put itself
in Boot Mode.
A LED shows slow or
quick flashing red light
The product cannot be
accessed via the
management port.
The installation of the
USB port driver has been
successful, but you still
cannot connect to your
product via the USB
network.
An external battery is
connected but the Power
LED shows slow flashing
red light and in System
status (under System
Information in
Troubleshoot Mode) the
"Charge external supply"
shows "off" even if the
external battery voltage is
shown in "External power
supply".
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8.1 Troubleshooting from Boot Mode
Probable cause
– There is not a valid license

– The module has been
running for more than two
hours in Demonstration mode.
No software is installed or the
installed software is
malfunctioning.
– The required port driver is
not installed on the PC or for
the USB port you have
connected to (or not correctly
installed).
– The PC has not been given
enough time to obtain an IP
address from the DHCP
server.
The product does not charge
the external battery.
on page 32
Action or comment
Check if the functions
starts in Demonstration
mode, if it does enter a
valid license and restart
the product.
Install new software
See 3.3 LED Indications
on page 8
NOTE: The installation
differs between Windows
XP/Vista and Windows 7.
Follow the instructions in
chapter 4.4.2 Access via
Management Port
20.
When switching between
mass storage mode and
network mode, it takes
about 30 seconds before
an IP address is obtained
from the DHCP server.
Try the following.
Open the Command
Prompt and type:

route DELETE
192.5.36.229
arp -d 192.5.36.229
The product does not
charge the external battery
if the battery voltage is
below 8.0 Vdc or if the
internal power supply
voltage is less than 13.8
Vdc
TD
on page
31