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Mitel UC360 User Manual

Collaboration point release 1.0-draft b
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MITEL
UC360 COLLABORATION POINT
ADMINISTRATION AND USER GUIDE
RELEASE 1.0 - DRAFT B

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Summary of Contents for Mitel UC360

  • Page 1 MITEL UC360 COLLABORATION POINT ADMINISTRATION AND USER GUIDE RELEASE 1.0 - DRAFT B...
  • Page 2 ). The information is subject to change without notice and should not be construed in any way as a commitment by Mitel or any of its affiliates or subsidiaries. Mitel and its affiliates and subsidiaries assume no responsibility for any errors or omissions in this document. Revisions of this document or new editions of it may be issued to incorporate such changes.

  • Page 3: Table Of Contents

    UC360 Product Variants ............4 UC360 Collaboration Point - Audio and In-Room Presentation ......4 UC360 Collaboration Point - Remote Collaboration/Video Appliance .
  • Page 4 UC360 Administration and User Guide Muting a Conference Call ............23 Ending a Conference Call .
  • Page 5 Editing User Interface Basics ..........48 Chapter 6: UC360 Configuration Introduction .
  • Page 6 UC360 Administration and User Guide Debugging Settings ............70 Factory Reset .
  • Page 7 CHAPTER 1 INTRODUCTION...
  • Page 8 UC360 Administration and User Guide...

  • Page 9: Introduction

    The UC360 has a large 7-inch color multi-touch display screen. The LCD display has a resolution of 1024 x 600 and has a backlight with adjustable brightness.

  • Page 10: Uc360 Product Variants

    UC360 Administration and User Guide UC360 Product Variants The UC360 Collaboration Point comes in two product variants in Release 1.0. The features of each variant are described below. UC360 Collaboration Point - Audio and In-Room Presentation The UC360 Collaboration Point provides basic Telephony and Conference features and applications: •...

  • Page 11: About This Document

    Introduction About This Document This document contains the following information: • a general description of the UC360 Collaboration Point, its interface, menu bars, and icons • additional user information not covered in the Quick Reference Card • detailed information on configuring the settings for the UC360 •...
  • Page 12 UC360 Administration and User Guide...

  • Page 13: Chapter 2: About The Uc360

    CHAPTER 2 ABOUT THE UC360...
  • Page 14 UC360 Administration and User Guide...

  • Page 15: About The Uc360

    About the UC360 About the UC360 Read this chapter to learn more about the UC360 and how to use it. The UC360 has the following applications: • Conference App - see “Conference App” on page 15 • Contacts App - “Contacts App” on page 31 •...

  • Page 16: Main Screen - Conference App

    UC360 Administration and User Guide Main Screen - Conference App The high-resolution touch screen and simple finger gestures make it easy to use the UC360.The main screen always displays the Conference App. Function Buttons Function Button Press to ... Home Go to the Home screen Display the Menu bar.

  • Page 17: Menu Bar

    Share a presentation on the conference room HDMI device and send it Share App to remote conference participants Open an application/presentation on the primary UC360 LCD screen Open the Settings menu Settings Display information about the UC360 and the product variant...

  • Page 18: Status Icons

    UC360 Administration and User Guide Status Icons The icons in the status bar at the top of the screen give information about the UC360 and its network. Status Icon What it means A USB device is attached to the UC360...

  • Page 19: Customizing The Uc360

    About the UC360 Customizing the UC360 Follow the procedures below to customize the UC360. Adjusting the Speaker Volume • Press the volume button during a call • Drag the volume slider to adjust the volume of speakers Note: The default setting for the In-call volume is restored after the call.

  • Page 20: Using Clean Mode

    UC360 Administration and User Guide Using Clean Mode • Press to display the Menu bar • Press Setting • Tap Clean Mode The touch screen is disabled. • When the screen is clean, hold for 3 seconds to exit Clean Mode.

  • Page 21: Chapter 3: Conference App

    CHAPTER 3 CONFERENCE APP...
  • Page 22 UC360 Administration and User Guide...

  • Page 23: Introduction

    Conference App Introduction This chapter provides the following information on the Conference App: • Making audio and video conference calls • Making consultation calls • Adding consultation calls to a conference • Answering an incoming call • Placing calls on hold •...

  • Page 24: Making A Conference Call

    UC360 Administration and User Guide Making a Conference Call The UC360 Collaboration Point comes in two product variants: Audio with In-Room Presentation and/or Video with Remote Collaboration. The version you have determines the type of conference call you can make. You may want to prepare desktop sharing before your call.

  • Page 25: Making A Consultation Call

    Conference App Making a Consultation Call In addition to a conference call, the UC360 supports a separate independent call with one remote party. This is referred to as a consultation call. • Consultation calls are audio only. They cannot be video enabled.

  • Page 26: Answering An Incoming Call

    UC360 Administration and User Guide Answering an Incoming Call When a call comes into the UC360, you will hear ringing and see six blue LEDs light up in the light ring in a clockwise rotating pattern. An incoming call always appears on the call fly-out bar. Incoming callers cannot call directly into a conference.

  • Page 27: Placing A Conference Call On Hold

    Conference App Placing a Conference Call on Hold Hold allows you to put individual participants on hold in a conference. To put an individual caller on hold: • Tap Hold on the conference avatar for the individual participant When a conference participant is put on hold, the ring around the photo flashes red. In a video call, video is blocked in both directions.

  • Page 28: Placing A Consultation Call On Hold

    UC360 Administration and User Guide Placing a Consultation Call on Hold To put a consultation caller on hold: • Tap Hold on the call fly-out bar When a consultation participant is put on hold, the ring around the photo flashes.

  • Page 29: Switching Between Calls

    Press the Mute Any conference call and/or consultation call is muted. The Mute key turns off the UC360 microphone, so users cannot hear you. The speaker is still connected. In a video call, remote participants can still see video. To unmute a call: •...

  • Page 30: Ending A Conference Call

    UC360 Administration and User Guide Ending a Conference Call To end the entire conference call: • Press End Conference on the toolbar • Press Yes when prompted by the dialog "Terminate conference call including parties on hold?" To end a call with a single participant: •...

  • Page 31: Cleaning Up After A Conference Call

    Cleaning Up after a Conference Call Use the Clean-up feature to remove any traces of activities performed during the conference call. This action preserves privacy and return the UC360 user interface to a clean default state. 1. Press Clean-up 2. Press Yes when prompted by the dialog “Would you like to delete this history of this session?”...

  • Page 32: Additional Information You May Need To Know

    A UC360 conference call consists of a four-way audio call in which the UC360 conference room and up to three remote parties can hear each other. The UC360 unit's audio devices consist of the hands-free speaker and 16 built-in beam forming microphones.

  • Page 33: Conference Call Avatar

    Conference App Conference Call Avatar Once a call is made, the conference party avatar enter the dialing state as illustrated below. • The animated blue rings around the photo indicate the dialing state. • The remote party's name and number are displayed. •...

  • Page 34: Saucer Icon

    UC360 Administration and User Guide Saucer Icon You make a consultation call by pressing the Saucer icon. It is the icon in the lower left of the Conference App main window. It is hidden until a call is made. In the example below, one call has already been made, so the Saucer icon is visible and contracted.

  • Page 35: About Incoming Calls

    You will see the queued calls represented with increased transparency above the main consultation call bar. • The UC360 can have a maximum of two queued calls and one consultation call. Another incoming call will be rejected. • Various buttons are visible during a call as explained in “Answering an Incoming Call” on...
  • Page 36 UC360 Administration and User Guide...

  • Page 37: Chapter 4: Contacts App

    CHAPTER 4 CONTACTS APP...
  • Page 38 UC360 Administration and User Guide...

  • Page 39: About Contacts

    Contacts App About Contacts Contacts lets you easily access and search contacts in the corporate directory. The Contacts app automatically displays when you start a call. • Tap a phone The Contacts App is displayed. Finding Contacts Task Action Navigate by first name Drag First Name to the desired letter or tap the space above the desired letter Drag Last Name to All...

  • Page 40: Calling A Contact Number

    UC360 Administration and User Guide Calling a Contact Number Once you tap a contact name, the following screen pops up. Task Action Call the contact Tap the number to call. Several may be listed: cell, work, home, pager. Go back to Contacts list...

  • Page 41: Searching For A Contact

    Contacts App Searching for a Contact You can search first and last names in your Contacts. • Tap the search field. • Enter search criteria using the on-screen keyboard or external USB keyboard Names only match at the start of the word. You can enter a subset of the first and last name, and it will find all matches for that pattern, for example, David Smith, type "da sm"...

  • Page 42: Using The Dial Pad

    UC360 Administration and User Guide Using the Dial Pad You can use the dial pad to call a number. • The following screen is displayed. Task Action Enter a number Type the number on the dial pad Call the number on the dial pad (Some dial plans do not require this.)

  • Page 43: Chapter 5: Desktop Apps

    CHAPTER 5 DESKTOP APPS...
  • Page 44 UC360 Administration and User Guide...

  • Page 45: About Displaying And Sharing Presentations

    USB or Micro SD Flash drive — put your presentation on a micro SD card or USB stick and plug it into the UC360 micro SD card slot or USB slot on the side of the UC360. Use the built-in Picsel® SmartOffice™ Suite to open up the presentation.

  • Page 46: Sharing Presentations

    UC360 Administration and User Guide Sharing Presentations In a conference call, you can share a presentation in the room on the HDMI monitor and with the remote participants (if they are video-enabled). Before your conference call, turn on the camera and adjust it. This option is only available with...

  • Page 47: Tips On Presentation Sharing And Video

    Tips on Presentation Sharing and Video Task Press ... Navigate on your desktop Use the external mouse and keyboard or the UC360 touch screen Switch from presentation Press Home and then tap on the touch screen sharing to video...

  • Page 48: Using Remote Desktop (Rdp)

    UC360. With RDP, you can display your desktop locally to people in the room with you, or you can share your desktop with remote participants.
  • Page 49 Desktop Apps Your Windows login screen is shown. • Enter your username and password using the on-screen keyboard or the external keyboard and mouse. You will be connected to your desktop. • Navigate to the application that you want to share with your conference participants. Note: When you are in a video call, you will no longer see your video participants.

  • Page 50: Pre-Saved Remote Computer

    Your computer’s hostname/IP address is saved in a file called uc360RPDID on your flash drive. You can now plug your flash drive into any UC360 and it recognizes the file. You will see your IP address appear in the third section of the screen above, Pre-Saved Remote Computer.

  • Page 51: Using Smartoffice

    You can launch SmartOffice in a variety of ways, depending on your use: Non-shared Use • Press to display the Menu bar, then press App Shared Use • on the UC360 screen • Or press Menu, then Share App The Launch App Shared Mode or Non-Shared Mode screen is displayed.

  • Page 52: Accessing Help On Smartoffice

    UC360 Administration and User Guide Once you select SmartOffice, you will see the following splash screen Next, you will see a screen, similar to the one below, allowing you to use the SmartOffice browser to navigate to the document and application you need to use:...

  • Page 53: Basic Rules On How Presentation Sharing Works

    Ensure the volume is muted or turned down to its lowest level. • You can use the external mouse and keyboard or the touch screen on the UC360 to navigate the application, for example, a Power Point presentation.

  • Page 54: Using Piscel Smartoffice

    UC360 Administration and User Guide Using Piscel SmartOffice SmartOffice supports the following applications: • File Browser • PDF Viewer • Word Viewer/Editor • Excel Spreadsheet Viewer/Editor • PowerPoint Presentation Editor/Viewer It supports PDF and Microsoft 97-2010 Word, Excel and PowerPoint file formats. There are some restrictions with the current file type support for password protected files –...
  • Page 55 Desktop Apps Double tap a word to select it. The on-screen popup bar can be used to modify properties of the selected text, such as the font.Cut/Paste can be used to launch another popup menu to copy/cut/paste the selected text. You can save the document using one of the file icon options or by pressing the Back key to exit the editor.
  • Page 56 UC360 Administration and User Guide...

  • Page 57: Chapter 6: Uc360 Configuration

    CHAPTER 6 UC360 CONFIGURATION...
  • Page 58 UC360 Administration and User Guide...

  • Page 59: Introduction

    UC360 Configuration Introduction This chapter describes how to launch Settings and configure advanced settings for the UC360. Refer to the following documents for more information: • UC360 Installation Guide for instructions on physically connecting the UC360 Collaboration Point • UC360 Engineering Guidelines for information on various configuration settings Launching Settings 1.

  • Page 60: Advanced Settings

    UC360 Administration and User Guide Advanced Settings 1. From the Settings menu, press Advanced. The following screen is displayed. 2. Enter the password. The default password is admin. 3. Press OK The Advanced Settings screen is displayed.
  • Page 61 You may cancel out of the Factory Data Reset at this screen in the standard way by using the Back key. Reset to factory defaults allows the administrator access to the unit using the default password. Once reset, the software load reverts to the factory load, and the UC360’s site-specific settings will need to be reconfigured.

  • Page 62: Configure System Settings

    UC360 Administration and User Guide Configure System Settings 1. Press Settings 2. Press Advanced 3. Press System Settings You can set/adjust the following settings: SIP Settings Network Settings LDAP/AD Settings Dial Plan Settings Advanced Settings Password RDP Settings Camera Settings...

  • Page 63: Sip Settings

    Username — the SIP user’s ID. It is the DN (extension number) assigned on the SIP server. Display Name — the displayable caller name, e.g. John Brown. Authentication Under Authentication, set the login name and password. Transport Under Transport, enable or disable the following setting: UDP — the UC360 should be configured for UDP. TCP/IP...

  • Page 64: Media

    A packet time of 20 ms is recommended. Note: Certain CODECS may only operate in 20 ms increments. DTMF Mode — the UC360 sends DTMF signaling both in-band and out of band. DTMF Payload — set the In-Band payload number to a value between 96 and 127.

  • Page 65: Network Settings

    UC360 Configuration Network Settings If installing the UC360 with a 3300/MCD, it may be easier to use static VLAN and QoS values by manually entering the information into the UC360 Network Settings menu rather than obtaining parameters via DHCP or other methods.

  • Page 66: Ldap/Ad Settings

    Enable/Disable Connect to MBG • There is a connection between the UC360 and the Active Directory via the MBG server for Mitel security purposes. Select the Connect to MBG option to connect to the MBG server. The MBG server IP address must be programmed.

  • Page 67: Ldap Search Directory

    • Search for the list in all directories - Use * LDAP Server Updates This option allows the UC360 to get contacts list updates from Active Directory. You have the following choices to get the updates. Get updates now •...

  • Page 68: Ldap Translations Plan

    UC360 Administration and User Guide LDAP Translations Plan 1. Press LDAP/AD Settings 2. Press LDAP Translations Plan 3. Enter the rules for the LDAP Translations Plan The translation plan appends dialing prefixes to phone numbers that are contained in the LDAP/AD directory so that they are directly dialable on the connected phone system.

  • Page 69: Dial Plan

    UC360 Configuration Dial Plan The administrator can program a dial plan. This dial plan will be stored in the database and restored automatically when UC360 is up and running. 1. Press Settings 2. Press Advanced 3. Press System Settings 4. Press Dialing Plan 5.

  • Page 70: Advanced Settings Password

    UC360 Administration and User Guide Advanced Settings Password You need to enter a password to access Advanced Settings. 1. Press Settings 2. Press Advanced 3. Press System Settings 4. Select Advanced Settings Password A window opens allowing you to enter a new password.

  • Page 71: Rdp Settings

    UC360 Configuration RDP Settings The RDP Settings allow you to set a Preset Remote Computer for UC360. This allows the user to press a Connect button and open the RDP session for the Preset computer. 1. Press Settings 2. Press Advanced 3.

  • Page 72: Camera Settings

    Username - Sets the username for access to the ethernet camera. • Password - Sets the password for access to the ethernet camera • Brightness - Adjust the brightness of the ethernet camera See Ethernet Cameras in the UC360 Engineering Guidelines for detailed information.

  • Page 73: Country Variant

    Spain • In some cases, the UC360 can be deployed in countries that are not included in the above list. In these cases, regional office personnel will be able to suggest the country selection that will provide the most suitable tone plan.

  • Page 74: Backup Import/Export

    UC360 Administration and User Guide Backup Import/Export To use the Backup Import/Export setting: 1. Press Settings 2. Press Advanced 3. Press System Settings 4. Press Backup Import/Export 5. Insert the SD card This option opens a new Export/Import Backup window.

  • Page 75: Upgrade System Software

    2. Select Upgrade system S/W now 3. Select SD Card You will see a series of messages. This can take several minutes; the UC360 will power off and then on. The UC360 will reboot and load the new software. 4. Unmount the SD card (see “Unmount SD Card” on page 68) HTTP Server Upgrade 1.

  • Page 76: Debugging Settings

    UC360 Administration and User Guide Debugging Settings 1. Press System Settings 2. Press Debug Settings 3. Select Turn on/off debugging A screen is displayed with several options. You have the option of turning on/off debug logs, selecting options on the level of logging, and copying logs to an SD card.

  • Page 77: Factory Reset

    2. Select Reset to Factory Default You will be able to cancel out of the window or confirm that the UC360 will have all the settings return to the factory defaults, including the password. The following items will be included.

  • Page 78: Screen Saver

    UC360 Administration and User Guide Screen Saver To access the Screen Saver settings: 1. Press Settings, then press Advanced 2. Press Display You can configure the Screen Saver timeout interval by selecting one of the mutually exclusive radio button options: 15 seconds, 30 seconds, 1 minute, 2 minutes, 10 minutes and 30 minutes.

  • Page 79: Language Support

    English but the keyboard language could be French. It is also possible to have multiple keyboard languages selected. The user swipes the spacebar key to switch the keyboard language. The UC360 supports the following languages: • Deutsch •...

  • Page 80: Mcd Programming Required (Tbd)

    UC360 Administration and User Guide MCD Programming Required (TBD) This section describes the MCD settings for the UC360. Refer to the MCD System Administration Tool Online Help for detailed instructions on how to program SIP Device Capabilities on the MCD system.

  • Page 81: User And Device Configuration

    UC360 Configuration User and Device Configuration Configure the UC360 as a UC Endpoint in the MCD. • First, create a user account and assign the correct device type for the UC360. See the example below. Fill these fields: • Last Name: •...

  • Page 82: Sip Service Selection

    UC360 Administration and User Guide SIP Service Selection 1. In the User and Device Configuration window, click on the tab "Service Details". You will see the window shown below. 2. Input number 1 to 60 in the field SIP Device Capabilities.

  • Page 83: Access And Authentication

    UC360 Configuration Access and Authentication 1. Click the Access and Authentication tab. 2. Configure the pin number. This number should be same as the Login Password configured in your UC360.

  • Page 84: Multiline Support

    Click the "keys" tab in the user account window. You will see the window like this: If the keys are not programmed, you need program at least four lines so that the UC360 can support conference calls. You need to program the following fields: •...

  • Page 85: Sip Device Capabilities

    SIP Device Capabilities You can find this form from View Alphabetically -> SIP Device Capabilities. Select the number you programmed in SIP Service Selection. Please note that multiple UC360’s can use the same number configured in the form. In this example, we use the 71 for the UC360.

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