Appendix A - Baker Awa-Iv Troubleshooting; Self-Help And Diagnostics; Repair Parts; Step #1: Basic Information - Megger Baker AWA-IV User Manual

Appendix A — Baker AWA-IV Troubleshooting
Please review this section before you contact Megger Baker Instruments technical support, or return the unit.

Self-help and Diagnostics

Problems in testing often crop up. If you are experiencing a problem and believe it might be with the analyzer, please
take the following steps before calling or returning the unit.
By performing these procedures and having the requested information available, Megger Baker Instruments technical
support will be able to better assess your situation and provide the appropriate response. You can contact Megger
Baker Instruments technical support toll-free at 800-752-8272 or 970-282-1200 for assistance. You can also send an
email to baker.tech-support@megger.com with questions or to request assistance.

Repair Parts

WARNING: Electrical shock hazard can be present when performing repairs. Ensure that all precautions
are taken to avoid injury or death from severe electrical shock.
During repairs, do not substitute any parts. Use only factory-supplied parts to minimize safety hazards.
Do not modify or repair test leads in any way. Defective, damaged, or broken test leads must be replaced with
factory-authorized parts to ensure safe operation and maintain performance specifications.

Step #1: Basic Information

Record all basic analyzer information including:
Model number
ƒ
Serial number
ƒ
ƒ Product number
ƒ Software version number
NOTE: All information above except for software version number is located on the rear panel product label.
Software version can be found by starting the software and clicking on the Help-About Baker AWA-IV... menu item.
If the analyzer has special options installed, please note these. Any analyzer information derived is helpful! A great
tool would be a printout or sketch of the waveforms displayed on the analyzer.

Step #2: Applications or Service Problem?

Generally, if a problem is noted only when testing a specific motor/generator or other coil type, then applications
would be involved. See "Applications: What to do first" Please call the sales department for applications assistance.
If the problem is not associated with any one type of motor/generator, or other coil type, then service would be
involved. See "Service: What to do first"
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