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Problem
Ethernet connectivity
The 9502 Ethernet chip is 10BaseT and
problems
some routers and other devices may
have problems if set to 100BaseT or
auto-negotiate.
Problems with
The Inmarsat network does not
remote control SMS
interconnect for SMS with all cellular
when sending from
carriers. Some only work in one direction.
cell phone
Problems with
Most remote SMS problems are caused
remote control SMS
by configuration or syntax problems.
Cannot access or
Forgotten admin password.
control the unit
Invalid configuration.
No SIM error
No SIM installed.
Faulty SIM card.
Dirty SIM contacts.
Possible cause
Troubleshooting
Possible solution
Configure the user device for 10BaseT
Test SMS from cell phones to BGAN
before deploying to verify
interconnectivity.
Alternatively, use another BGAN terminal
to send and receive SMS.
Verify the UT has remote SMS enabled.
Verify you are using the correct password.
If the white list is configured, verify you
are initiating messages from a device with
an allowed number.
Check the syntax of the SMS against the
SMS Remote Control Feature User Guide.
Spaces are used as delimiters between
parameters and must be used correctly.
Some parameters require double quotes,
e.g. APN such as "bgan.inmarsat.com"
Reset to factory defaults: Press and hold
the small blue button next to the SIM card
while powering off the UT.
Note this is only supported in
Release 5.9.6.1 and above.
Note this function is blocked if enhanced
security is active.
Check the SIM card.
Remove the card and clean it with a pencil
eraser or soft cloth and ensure the
contacts are free and clear of dirt, debris
and grease before replacing.
Chapter 7 • Troubleshooting
3500834-0001 Revision C
Chapter 7
73
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