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Summary of Contents for EchoStar inmarsat HUGHES 9502
- Page 1 Hughes 9502 User Guide H64151 Revision F April 4, 2024 11717 Exploration Lane, Germantown, MD 20876 Phone (301) 428-5500 Fax (301) 428-1868/2830...
- Page 2 Copyright © 2013, 2017, 2019 - 2024 Hughes Network Systems, LLC All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.
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Page 3: Table Of Contents
Contents Understanding safety alert messages ............ 5 Messages concerning personal injury / Messages concernant des blessures corporelles ......................5 Messages concerning property damage / Messages concernant des dommages matériels ........................ 6 Safety symbols ....................... 6 Chapter 1 Product description ................13 Contents of the Hughes 9502 kit ................. - Page 4 Serial pin power control..................43 ATC ........................43 Watchdog ......................43 GNSS ........................44 Chapter 4 Installation instructions ............... 45 Inspecting the parts ..................... 45 Optional installation items................... 45 Determining where to install the ODU ..............45 ODU installation using the basic fix mount kit (P/N 3004066-000x) ....47 Mounting the azimuth elevation bracket ............
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Page 5: Understanding Safety Alert Messages
Understanding safety alert messages Safety alert messages call attention to potential safety hazards and tell you how to avoid them. These messages are identified by the signal words DANGER, WARNING, CAUTION, or NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some cases possible death, read and comply with all safety alert messages. -
Page 6: Messages Concerning Property Damage / Messages Concernant Des Dommages Matériels
CAUTION indicates a potentially hazardous situation which, if not avoided, could result in minor or moderate injury. ATTENTION indique une situation potentiellement dangereuse qui, si elle n'est pas évitée, pourrait entraîner des blessures mineures ou modérées. M essages concernant Messages concerning property damage / des dom m ages m atériels A NOTICE concerns property damage only. - Page 7 Additional symbols / Sym boles supplém entaires Warning Potential Radio Frequency (RF) hazard. Where you see this alert symbol and WARNING heading, strictly follow the warning instructions to avoid injury to eyes or other personal injury. Avertissement Danger possible de Fréquence Radio (RF). A la vue de ce symbole d’alerte et du terme AVERTISSEMENT, suivez rigoureusement les instructions d'avertissement afin d’éviter une blessure aux yeux ou toute autre blessure.
- Page 8 Avoid placing the Terminal close to cigarettes, open flames or any source of heat. Changes or modifications to the Terminal not expressly approved by Hughes Network Systems will void the Warranty and could void your authority to operate this equipment. Only use a soft damp cloth to clean the Terminal.
- Page 9 In the vicinity of blasting work and in explosive environments Never use the Satellite Terminal where blasting work is in progress. Observe all restrictions and follow any regulations or rules. Areas with a potentially explosive environment are often, but not always, clearly marked.
- Page 10 Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who want to use a Satellite Terminal should seek the advice of their cardiologist. If, as a pacemaker user, you are still concerned about interaction with the Satellite Terminal, we suggest you follow these guidelines: •...
- Page 11 veuillez maintenir une distance supplémentaire entre vous et le terminal. Electrical Storms installation of the Satellite Terminal during electrical storms may result in severe personal injury or death. Orages Electriques L’installation d’un terminal satellitaire pendant un orage électrique peut entrainer des blessures graves ou mortelles.
- Page 12 Understanding safety alert messages H64151 Revision F...
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Page 13: Product Description
Chapter 1 Product description Contents of the Hughes 9502 kit The Hughes 9502 Kit (P/N 3500509-0001) is a two piece design that comes with an Indoor Unit (IDU), an Outdoor Unit (ODU) and a 10 meter RF cable that has an N type connection at both ends and an N to TNC adapter inside the cable bag for connection to the IDU. -
Page 14: Optional Mounting Accessories
Optional mounting accessories The IDU can be mounted using the IDU strap (P/N 3500617-0001) if desired. Strap will require 4 each mounting bolts either M3.5 or 6/32” (not included). Figure 4: IDU mounting strap The ODU can be mounted using the Basic Fixed Mount Kit (P/N 3004066-000x) or by using the azimuth elevation bracket (P/N 1022994-0022) and a 1.6”/4cm diameter pole or a 1022994-0024 bracket with a 2''/5cm pole. -
Page 15: Interfaces
• Automatic PDP Context Activation (Static or DHCP) Dedicated M2M web UI • • Security — Ethernet MAC Filtering — Administration Password — SMS Control password — White List for SMS control — AT Command password lock — Enhanced security to lock local access —... -
Page 16: 9502 2 Nd Generation (Gen2)
Figure 7: Back side view of IDU 9502 2 Generation (Gen2) In 2024 a 2 generation of the 9502 was introduced (IDU part number 3500563- 0012) with some differences compared to the legacy version: • Runs 8.9.x.y software compared to 5.9.x.y for the legacy Does not support Wake on Lan •... -
Page 17: Terminal Specifications
Terminal specifications Table 1: Terminal specifications Technical Specifications Satellite TX Frequency @ 1626.5 – 1675MHz Satellite RX Frequency @ 1518 – 1559 MHz GPS Frequency @ 1574.42 – 1576.42 MHz 9502 Indoor Unit Weight: 1.12 Kg 9502 Indoor Unit Dimensions: 150 mm x 200 mm x 45 mm 9502 External Antenna Weight: 1.85 Kg (exclude mount and cable) -
Page 18: Manufacturer Contact
Manufacturer contact For other general queries, contact Hughes at: 11717 Exploration Lane, Germantown, MD 20876, USA +1 (301) 428-5500 www.hughes.com Chapter 1 • Product description H64151 Revision F... -
Page 19: Configuration Via Web Ui
Chapter 2 Configuration via Web UI The UT is typically configured via the Web User Interface (UI). Browsers that are currently supported are IE, Edge, Firefox, and Safari. Release 5.9.6.1 adds full support for the Chrome browser. Web UI layout The Web User Interface (UI) can be accessed from a MAC or PC browser by entering 192.168.128.100 as the URL (unless you change the IP address of the UT.) Table 2... - Page 20 These files can be FTPed out of the UT and used for debugging. To download the logs right-click on the “Download Current” link and select “Save Target As”. This uses FTP to retrieve the files from the UT which can be blocked by some security software such as McAfee.
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Page 21: Status Bar
Reset Terminal to Factory Defaults: Clicking the “Restore to Defaults” button will restore the UT back to the factory default settings and delete any of the user parameters that have been set-up in the UT, including any custom APN settings. In Release 5.9.6.1 and above you can also Reset to Factory Defaults if the small blue button next to the SIM card holder is depressed while powering off. - Page 22 The status text in the Connection section is as shown in Table 3 below. Table 3: Status bar Display Comments Corresponding LED display Initializing Initial startup (~15-20 secs) Various Pointing UT in pointing mode All three LEDs flash 1Hz Registering Attempting to register - pointing PWR on, GPS on or flashing, mode exited or bypassed...
- Page 23 In release 5.9.5.0 and above, a pointing control button was added to the Home page that duplicates the function button on the UT. During the “wait for input” state at startup this button is active for 15 seconds. If pressed the UT will enter pointing mode and remain until the button is pressed again.
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Page 24: Connections Tab
Connections tab Manage contexts page The Manage Contexts page under the Connections tab displays the status of any active contexts and allows contexts to be controlled. Typically this page will not be used and you configure context activation via the always on option on the M2M page, or the ACA page. - Page 25 Automatic contexts This web page allows you to use Automatic Context Activation (ACA) for multiple devices. (The M2M page Always on context can be used if you only require a single context). The ACA page is not available in NAPT or PPPoE modes. Static IP Automatic Contexts: You can define static ACA entries for specific addresses.
- Page 26 DHCP Automatic Contexts: This option allows you to set up the UT for dynamic ACA. This means that any device connected to the UT via DHCP will automatically receive a standard context. To activate this feature, select “On” or “Data” from the drop down list under DHCP Automatic Contexts section.
- Page 27 Manage APNs page The Manage APNs page under the Connections tab allows the user to view the available APNs and define new ones, e.g. if the correct APN is not configured in the SIM. To make an APN the default, select it in the Defined APNs list and press “Make Default”.
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Page 28: Settings Tab
Settings tab The settings tab has the following configuration pages: General setup The General Setup page has the following fields: Connection: this field controls the satellites the UT will try to connect to. • With the default “Automatic” selection it will search for all satellites. If an individual satellite is selected the UT will only search for and use the selected satellite. - Page 29 IP Address/DHCP Settings The IP settings page under the Settings tab includes the following fields: • Terminal Local IP address — Allows you to change the UT’s IP address — In PPPoE mode with the Inmarsat NSD you typically set the UT IP address to 192.168.0.1.
- Page 30 Ethernet Port page The Ethernet Port settings page includes: • Wake On LAN (see Wake on LAN (any packet) on page 42). Wake on LAN is not supported in the Gen2 9502: — Wake On LAN – On/Off radio button —...
- Page 31 Port Forwarding page The Port Forwarding page is only available in NAPT mode and includes: • DMZ – if enabled, all packets received from the space link that are not routed to other addresses will be forwarded to the DMZ host address. •...
- Page 32 ATC/LTE page The ATC/LTE page includes: • ATC/LTE robustness On/Off radio button. Turning on the robustness can improve receive performance in the presence of an interferer such as an ATC or LTE base station. However, use the default Off setting in the typical case where interference is not detected or expected.
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Page 33: M2M Page
M 2M page Figure 19: M2M Setup The M2M page includes the following configurable parameters: Ping configuration: • Context Watchdog - On/Off. The watchdog can be used to periodically verify the UT network connectivity and take recovery action if a problem is detected. - Page 34 • Ping required - Yes/No. If set to “No”, the system will not try to ping on timer expiration if data was transmitted within the watchdog period. This is the recommended setting. If set to “Yes”, the system will always ping when the “Time between Pings”...
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Page 35: Security Passwords
Security P assw ords The security passwords page includes the following functions: • SMS Remote Control – Off by default except in releases 5.9.4.3 through 5.9.5.3 where it is On by default. • SMS Remote Password – default was remote but in 5.9.6.1 and above the default is blank and a password must be entered when enabling SMS Remote Control. -
Page 36: Enhanced Security Settings Page
******************** Figure 21: Enhanced Security Page Link Enhanced Security Settings page The Enhanced Security Page is used to configure local security for the unit. It is reached by a link from the Security page. Figure 22: Enhanced Security Settings page Chapter 2 •... - Page 37 For added security you can lock the UT so that it cannot be accessed locally. This is controlled by a security password configured from the Enhanced Security Settings page accessible from the Security Passwords page. When the password is active, each time the UT starts up, the password must be entered before the user interface can be accessed.
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Page 38: Sm S Pages
SM S pages The SMS pages are used to send SMS messages from the terminal to another BGAN device or another phone number. When sending an SMS message, use the + symbol in front of the country code of the number you want to send the SMS to e.g., +16199778619. -
Page 39: Operational Features
Chapter 3 Operational features LEDs The 9502 has three green LEDs: • Power LED: “PWR” — Turn unit on - LED turns on • “GPS” LED — Flashes while acquiring fix — Turns solid when unit has a 2D or 3D fix •... -
Page 40: Napt Mode
NAP T m ode In NAPT mode (5.9.4.4 and above) multiple devices connected via a hub or switch share a single PDP context. The port translating NAT modifies both IP addresses and port numbers so multiple devices can share the single global IP address assigned to the PDP context. -
Page 41: Remote Control
With the NSD you typically set the UT IP address to 192.168.0.1 on the IP settings page. If two BGAN terminals are connected to the NSD, set the subnet mask to 255.255.255.128 on both UTs and set the IP address of the second UT to 192.168.0.129. If the TEs use a subnet other than the directly connected interface range, configure a default route on the IP Settings page so that the Web UI can be accessed. The default route will be in the subnet associated with the TE Ethernet interface. If you need to reconfigure a UT out of PPPoE mode back to NAT mode, it may be easiest to first Reset Factory Defaults from the Home page. Remote control The 9502 can be controlled remotely via SMS and locally via AT commands. The AT interface can be used for local control of the terminal as long as AT commands can be sent by the terminal equipment (TE) connected. The AT command listing supported by the 9502 can be downloaded from the Hughes website at bgan.hughes.com. The 9502 includes a remote control by SMS feature that supports the special SMS messages listed in Table 5. Remote control SMS is supported by default in the 9502 and does not have to be activated by a feature code. The syntax of the messages is covered in the “Hughes 9502 SMS Remote Control Feature User Guide.” Table 5: Remote Control SMS Message Commands Command Action ACTIVATE Activate PDP context DEACTIVATE Deactivate PDP context CLEAR Clear SMS messages in the UT SIM GETINFO Get info from the UT. This returns an SMS with the information. RESTART Restart the UT WATCHDOG Change the configuration of the watchdog parameters ATCO Execute the AT command encapsulated in the SMS. This can be used for the following remote control functions: ... -
Page 42: Remote Upgrade And File Transfer
messages are received into the SIM then read out and deleted so as not to fill up the SIM card. Remote upgrade and file transfer The 9502 includes an FTP client. The operator can send SMS messages or AT commands to command the 9502 to send or retrieve files from an FTP server in the network or Internet. -
Page 43: Serial Pin Power Control
that the UT waits 5 minutes after startup before it checks the time of day to see if it has to power off. When the UT powers down into this mode it will disconnect from the BGAN network and monitor the local Ethernet port and power up again if it sees any Ethernet packet (ARP, DHCP, data packet, etc.). -
Page 44: Gnss
GNSS The Hughes 9502 terminal supports a Global Navigation Satellite System (GNSS) feature. During start up, if the UT detects a GNSS device connected to the GNSS serial port, it will attempt to obtain a position fix from the GNSS device via NMEA messages. -
Page 45: Installation Instructions
Chapter 4 Installation instructions Inspecting the parts Make sure you have all parts listed in the shipment box before beginning the installation; you should have the following parts: 1. Hughes 9502 IDU 2. Flat panel ODU 3. 10m RF coaxial cable terminating in N(M) connections at both ends 4. - Page 46 Figure 25: Home page showing pointing information Chapter 4 • Installation instructions H64151 Revision F...
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Page 47: Odu Installation Using The Basic Fix Mount Kit (P/N 3004066-000X)
ODU installation using the basic fix mount kit (P/N 3004066-000x) You may install the fixed mount on any structurally sound surface; either on a horizontal, or vertical, or a sloped surface such as a roof or wall. 1. The pole has a 1.66” (4.2164cm) outer diameter (schedule 40 metal). 2. -
Page 48: Mounting The Azimuth Elevation Bracket
The pole is shipped attached to the base bracket. Mount the base bracket of this assembly to the structure with the appropriate hardware (not included). Consult local building codes if needed. Once the base bracket is mounted, perform the following steps (refer to Figure 27 Figure 1. -
Page 49: Mounting The Azimuth Elevation Bracket Onto The Pole
Figure 29: Azimuth elevation bracket Mounting the azimuth elevation bracket onto the pole 1. Slide the pole collar of the azimuth elevation bracket over the end of the pole (see Figure 30). 2. Leave the pole collar bolts loose to allow for azimuth adjustment during pointing. -
Page 50: Attaching Rf Cable To Odu
• The minimum bend radius of the cable is 2” (50mm) however; it is recommended that a 4” (100mm) bend radius be used. • Any modification to these rules must be approved by Hughes and Inmarsat prior to the installation. Attaching RF cable to ODU 1. -
Page 51: Installing The Sim Card
Installing the SIM Card The SIM card is usually installed by the Service Provider but if you have to install or replace it, it is installed behind the SIM door as shown below. Push it in until it clicks, or to remove it, push it in and release. Important Note: When installing or removing the SIM, do not touch the gold contacts. -
Page 52: Connecting Power Leads To The Hughes 9502 Idu
Connecting power leads to the Hughes 9502 IDU Once the ODU is properly connected, you can then connect the power leads (positive + and negative -) from the power source to the 9502 IDU power connector. The IDU is clearly marked for positive and negative leads and the IDU is designed for a nominal 12Vdc and 24Vdc voltage and is protected from reverse polarity. -
Page 53: Powering Up The Hughes 9502
Powering up the Hughes 9502 The 9502 will power up automatically when DC power is applied. It does not have a power button. By default it will bypass antenna (ODU) pointing and automatically register, attach and activate a PDP context. Once you have applied DC power, the terminal goes through a power-on-self-test (POST) that takes approximately 15-20 seconds and then the power LED will start flashing for another 15 seconds. -
Page 54: Coverage Map
Coverage map The Inmarsat BGAN service is operated via 4 satellites with global coverage shown below. AMER EMEA/ APAC Alphasat 143.5E 83.5E Figure 35: Inmarsat satellite coverage In the past there was an issue in some parts of the world where UTs could see both MEAS and EMEA. -
Page 55: Pointing The Odu
Pointing the ODU Determine the azimuth and elevation for the look angle to the satellite in advance of the installation by using the approximate latitude and longitude of the site in a simple satellite pointing application or specially marked map. This is the preferred mode as it simplifies the install and may be critical data for choosing the site if there are multiple potential locations to mount the UT in wooded, mountainous or built- up areas. - Page 56 Figure 36: Signal strength on home page Chapter 4 • Installation instructions H64151 Revision F...
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Page 57: Led Flow Chart
LED flow chart LED Legend Power applied or reboot PWR GPS NET Flashing Power up Self test Short flash Fail self test Pass self test Wait for Input Fault Button press Pointing 15s timeout Button press or timer expires Acquire Satellite and GPS Acquired Global Beam Transition to Regional Beam and Register... -
Page 58: Adjusting The Azimuth And Elevation Of The Odu
Important Notes: • To aid in pointing the ODU, there is a 3.5mm stereo audio jack port on the IDU. The user can insert a stereo headset to hear audio tones or use a voltmeter to measure the voltage which indicates the quality of the signal detected during install mode. -
Page 59: Exit Pointing Mode
Figure 39: Adjusting azimuth To adjust azimuth, refer to Figure 39 4. Loosen the two bolts on the pole collar. 5. Move the ODU to either side, in small increments, as necessary to get the optimum signal strength as shown on the voltmeter or by the fast high pitch sounds that you hear with the headphones. - Page 60 Chapter 4 • Installation instructions H64151 Revision F...
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Page 61: Lightning Protection And Safety
Chapter 5 Lightning protection and safety P récautions contre la Lightning and grounding precautions / foudre et la terre A lightning strike on the ODU, mounting hardware or cable may cause death or serious injury and is likely to damage both the ODU and the IDU. La foudre sur l'ODU, le matériel de montage ou les câbles peut causer des blessures graves ou mortelles et est susceptible d'endommager à... -
Page 62: Disclaimer / Avertissement
Connect earth grounding wire lug in between screw and chassis. Figure 40: 9502 IDU protective earth grounding Disclaimer / Avertissem ent Whilst prepared in good faith, Hughes makes no warranty or representation as to the accuracy, completeness or fitness for purpose of this document or its contents and all warranties, whether express or implied are excluded. -
Page 63: At Unsolicited Response Codes
Chapter 6 AT unsolicited response codes The following codes and text may appear as unsolicited response codes on the AT interface to the UT or in an SMS response to an ATCO Remote SMS command. Each code appears in the following format: <crlf><at_command>: <#>, <text><crlf>... - Page 64 Code Text Explanation FTP Management FTP hookup fail Connection to FTP server failed. Problem could be server unreachable or specified IP address or server name invalid, or connectivity failure. FTP login fail FTP username or password incorrect FTP 'type' fail Could not establish “binary”...
- Page 65 Code Text Explanation _IREMWEB Invalid IP address string An IP address parameter string could not be interpreted as a legitimate IP address. Global IP: <ip_addr> REMWEB connection set up successfully. Indicates global IP address assigned to the UT’s own PDP context, to which an HTTP connection may be made.
- Page 66 Chapter 6 • AT unsolicited response codes H64151 Revision F...
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Page 67: Chapter 7 Troubleshooting
Chapter 7 Troubleshooting Problem Possible Cause Possible Solution Ethernet connectivity problems The 9502 Ethernet chip is Configure the device for 10BaseT 10BaseT and some routers and other devices may have problems if set to 100BaseT or auto-negotiate Problems with remote control The Inmarsat network does Test SMS from cell phones to BGAN SMS when sending from cell... -
Page 68: Pdp Context Activation Errors
PDP context activation errors Table 8: PDP context activation errors CME error CME Error Text on Web UI Possible reason number invalid index Problem in PDP context request no network service Could be poor signal or signal blockage, or network problem. Implicitly detached (#10) Check attach and registration status. -
Page 69: Chapter 8 Regulatory Notices
Chapter 8 Regulatory notices EU Declaration of Conformity Refer to bgan.hughes.com for the EU Declaration of Conformity. Conform ité FCC FCC compliance / This device conforms to the FCC rules. Any changes or modifications to Hughes Network Systems’ equipment, not expressly approved by Hughes Network Systems, could void the user's authority to operate the equipment. -
Page 70: Eu Weee (Waste Electrical And Electronic Equipment) Directives
To comply with Industry Canada's RF exposure requirements, this device must be operated with a minimum separation distance of one meter from the satellite terminal's antenna to a person's body. Other operating configurations should be avoided. Pour être conforme aux règlements d’Industrie Canada sur l’exposition aux rayonnements RF, cet appareil se doit opérer à...
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