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EchoStar Hughes 9450 Series User Manual

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Hughes 9450 Series
User Guide
H64159
Revision A
27 December 2019

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  • Page 1 Hughes 9450 Series User Guide H64159 Revision A 27 December 2019...
  • Page 2 Copyright © 2011 - 2019 Hughes Network Systems, LLC All rights reserved. This publication and its contents are proprietary to Hughes Network Systems, LLC. No part of this publication may be reproduced in any form or by any means without the written permission of Hughes Network Systems, LLC, 11717 Exploration Lane, Germantown, Maryland 20876.

  • Page 3: Table Of Contents

    Contents Understanding safety alert messages ..................v Messages concerning personal injury ....................v Messages concerning property damage ....................v Safety symbols ........................vi Introduction..........................1 Overview ............................. 1 9450 Variants ............................2 About this User Guide .......................... 3 Package Contents ..........................3 Minimum System Requirements for Laptop/PC ..................
  • Page 4 Sent Messages ..........................28 SMS Settings ..........................29 Settings page ............................31 General Setup ..........................31 IP Address/DHCP Settings ......................33 Nat Mode ............................ 35 NAPT Mode ..........................35 Relay Mode ..........................35 Port Forwarding Page ........................36 Wireless LAN ..........................37 Wireless LAN Security ........................

  • Page 5: Understanding Safety Alert Messages

    Understanding safety alert messages Safety alert messages call attention to potential safety hazards and tell you how to avoid them. These messages are identified by the signal words DANGER, WARNING, CAUTION, or NOTICE, as illustrated below. To avoid possible property damage, personal injury, or in some cases possible death read and comply with all safety alert messages.

  • Page 6: Safety Symbols

    Safety symbols The generic safety alert symbol calls attention to a potential personal injury hazard. It appears next to the DANGER, WARNING, and CAUTION signal words as part of the signal word label. Other symbols may appear next to DANGER, WARNING, or CAUTION to indicate a specific type of hazard (for example, fire or electric shock).
  • Page 7 Changes or modifications to the Terminal not expressly approved by Hughes Network Systems could void your authority to operate this equipment. Only use a soft damp cloth to clean the Terminal. To avoid impaired Terminal performance, please ensure the unit’s antenna is not damaged or covered with foreign material like paint or labeling.
  • Page 8 Pacemakers The various brands and models of cardiac pacemakers available exhibit a wide range of immunity levels to radio signals. Therefore, people who wear a cardiac pacemaker and who want to use a Satellite Terminal should seek the advice of their cardiologist. If, as a pacemaker user, you are still concerned about interaction with the Satellite Terminal, we suggest you follow these guidelines:...

  • Page 9: Introduction

    Introduction Overview The Hughes Network Systems 9450 Broadband Satellite Terminal is your gateway to global communication. The 9450 series terminal allows you to simultaneously send and receive IP packet and circuit-switched data via Ethernet (Power over Ethernet) ports and the Integrated Services Digital Network (ISDN) interfaces over the Inmarsat BGAN satellite network.

  • Page 10: 9450 Variants

    With the optional mag mount installation method, the unit is easy to install and connects in minutes. It is built for use in vehicular environments. In this document, the following names and abbreviations are used to identify the Satellite Terminal and your computer. Term Definition Indoor Unit...

  • Page 11: About This User Guide

    About this User Guide This user guide contains the most up-to-date information available on this product, on the date it was generated. It is focused on the specific information needed to operate the Hughes 9450 Land Mobile User Terminal. For information on using LaunchPad, please refer to the Inmarsat website where a copy of the ‘Inmarsat LaunchPad Guide’...

  • Page 12: Getting Started

    • PC Support for at least one of these interfaces: Ethernet, or WLAN (802.11b or b/g). • 100 MB of free hard disk space (if using LaunchPad). Getting Started This guide is the simplest and quickest way to connect to the BGAN network.
  • Page 13 The 9450 IDU has a four RJ-45 connector with 2 LEDs for each port with the following functions: Green/Red bicolor: Green indicates Link active; Red indicates a power over Ethernet PD device is connected and is being powered by the IDU. When both functions are active, it will appear Orange in color.

  • Page 14: Using The Hughes 9450

    Using the Hughes 9450 Auto start configuration Since the Hughes 9450 terminal is equipped with a tracking antenna, the default configuration for the Hughes 9450 Land Mobile Terminal is as follows: • The Hughes 9450 is configured to automatically register with the network by default: The terminal will automatically attempt to register with the network once the tracking antenna has acquired the satellite signal and...

  • Page 15: Power Up And The Connection To The Internet

    Power up and the connection to the Internet After power is applied, the Hughes 9450 IDU and Hughes Tracking Antenna will begin their start-up sequence. The tracking antenna will begin its search for the BGAN satellite and the antenna motors may be heard during this time.

  • Page 16: Connecting By Ethernet

    • During initial setup, the terminal can only be configured using an Ethernet connection. Once the terminal has been configured, all interfaces can be used for data transfer. Connecting by Ethernet To connect the BGAN terminal to a device using Ethernet, connect an Ethernet cable to your device’s Ethernet port, and insert the other end of the connector into one of the four Ethernet ports on the 9450 IDU.

  • Page 17: Wlan Security

    When configuring the WLAN, you can enable the Wireless security protocol and MAC address filtering for added security. Once the WLAN is “Enabled” and configured, any device with a WLAN interface can detect the IDU’s WLAN SSID and connect to it automatically. The 9450LW and TW support up to 4 WLAN clients.

  • Page 18: Connecting By Rj11

    Inmarsat only allow Class 11 terminals to use ISDN at elevation angles of 45 degrees or greater and Class 10 terminals at elevation angles of 15 degrees and greater. Check with your service provider for full details. Connecting by RJ11 Note: RJ11 is not available on the 9450L or LW.

  • Page 19: Coverage Map

    Coverage Map The Inmarsat BGAN service is operated with 4 satellites as shown below. The Hughes 9450 terminals will perform best in areas where the elevation angle is 20 degrees or higher. Lower elevation angles increase the probability of signal outages caused by trees, buildings and hilly terrain and may severely impact the usability on the move.

  • Page 20: Operation In The Meas Cutout Area

    Operation in the MEAS cutout area I-4 MEAS has a cutout area in its coverage over China and nearby parts of Asia. In this area, I-4 Asia Pacific (APAC) must be used even if MEAS is closer. For best operation in this area configure the UT to use only APAC from the General Setup page (31).

  • Page 21: Operation In The Russian Federation

    Operation in the Russian Federation In the Territory and National Waters of the Russian Federation covered by the three Regional beams of I-4 MEAS shown below, end-users must use MEAS rather than Alphasat (EMEA) or I-4 Asia Pacific (APAC), even if one of these satellites is closer.

  • Page 22: Using The Web Ui

    Using the Web UI Accessing the Web UI The Hughes UT includes its own internal Web User Interface (UI). To access the web UI, open your favorite Web Browser and type in the internal IP address of the UT e.g. http://192.168.128.100. The web UI opens up to the “Home”...
  • Page 23 If the 9450 has been converted to an M2M terminal, the Home page icon will look like this e.g. 9450M. Note streaming QoS is disabled in M2M mode. • Using the Web UI H64159 Revision A...

  • Page 24: Home Page

    Home page The Home page shows the current terminal status and allows you to setup your initial data connection. On the left side of the page is the Status bar. These items are updated automatically when the status of any of these items change.
  • Page 25 • Elevation: the current elevation look angle of the antenna. • The frequency of the global beam in MHz that the antenna is attempting to track is displayed. If the unit is experiencing problems, use the table below to verify the antenna is searching for the correct satellite for your location.
  • Page 26 The following figure shows how the UI looks if you activate a Standard connection. Use the Disconnect button to deactivate your connection. • Using the Web UI H64159 Revision A...

  • Page 27: Connections

    Connections The Connections icon has three configuration areas to select from: Manage Contexts, Automatic Context Activation (ACA), and Manage APN. The following section will review each of these pages. Manage Connections Manage Connections page under the Data tab allows the user to setup and configure PDP contexts (data connection) for any TE that is connected to the UT.

  • Page 28: Automatic Contexts

    entries for all detected devices and these entries can be selected to activate connections for those devices. Service - Select the service that you want by clicking on the down arrow. The drop-down list shows all of the different QoS types: standard, streaming 32K, streaming 64K, streaming 128K.
  • Page 29 be activated immediately for that IP address (“ON”), or if the context should only be activated when the TE attempts to send data to the satellite link (“Data”): o “Always ON”: Select ON in the drop-down menu if you want the context to be ON all the time for that specific IP address.
  • Page 30 If you want to setup additional ranges of addresses, please follow the same instructions as above. You cannot overlap the IP address ranges. If you do, an error message will pop-up telling you that you have an overlap region. Check all of the ranges for overlaps and try again. When you are finished, click on “Apply”...
  • Page 31 Once you hit “Apply” you will get a pop-up message saying that the ACA settings were updated successfully and to take effect you will have to reboot the terminal. Once you reboot the terminal, check that the settings took effect. •...
  • Page 32 To see if the context has been setup properly, click on the Data tab>Manage Connections Page and this will show you all contexts that have been setup (active or inactive). See screen shot below. • Using the Web UI H64159 Revision A...

  • Page 33: Manage Apns

    Manage APNs Some SIM cards are provisioned with multiple APNs, so you can use this page to pre-configure those additional APNs if needed. Once the APN is defined, you can select it from the drop-down list without having to put in the username and password every time.
  • Page 34 The screenshot above shows the new APN that was added, in the Defined APNs section. If you wish to edit an existing APN, first select the APN to edit under the Defined APNs section on the left. The information for that APN will then appear in the Add an APN field to the right, and you can then edit it.

  • Page 35: Sms

    You can manage SMS text messages from the SMS pages which provide a similar function to LaunchPad. You must have a valid Service Center number configured in order to send messages – see the SMS Settings Page. Send/Receive The Send/Receive page allows you to view your Inbox box messages and Compose a new message.

  • Page 36: Saved Drafts

    Saved Drafts The Saved Drafts page allows you to view previously saved messages. After editing a message, you can resave (Save) or send the message (Send). You can also compose a message from this page. Sent Messages The Sent Messages page allows you to view previously sent messages.

  • Page 37: Sms Settings

    SMS Settings On the SMS Settings page you can configure the default settings for messages. You must have a valid Service Center number configured in order to send messages. The default Service Center number is +870772001799. • Using the Web UI H64159 Revision A...
  • Page 38 On the Remote SMS Feature section, you can enable the unit to receive and act on special remote control SMS messages. This Feature is active by default on the Features page, but before it can be used, it must be Enabled on this page. You can configure the password for remote control SMS messages.

  • Page 39: Settings Page

    Settings page General Setup This page allows the user to configure various parameters of the UT. A description of each item on this page follows: Terminal Startup – The default configuration for the 9450 terminal has Bypass Antenna pointing and Always power on checked and grayed out due to the tracking antenna.
  • Page 40 frequencies and so searching for them would slow down antenna satellite search and recovery, especially in blockage or overlap conditions. However, if Inmarsat should ever announce they have switched to using a secondary frequency on a satellite, enable this parameter if using that satellite. Streaming –...

  • Page 41: Ip Address/Dhcp Settings

    IP Address/DHCP Settings Terminal Local IP Address: This page allows the user to change the local IP address of the terminal from the default 192.168.128.100 IP address. All four octets are available to change. Once the local IP address is changed on this page and applied, the IP address ranges for the DHCP server, the Manage Context page and ACA page will also be changed automatically.
  • Page 42 Network Operating Mode: The Netmode field indicates the mode of operation of the terminal. In NAT mode the UT will translate between the local and global IP addresses. In NAPT mode the UT will also do port translation so multiple local devices can share a single context.

  • Page 43: Nat Mode

    Nat Mode In NAT mode once a PDP context is active, the UT will translate between the local and global IP addresses. This is a basic NAT that only performs IP address translation. It does not use port translation. NAPT Mode In NAPT mode multiple devices share a single PDP context.

  • Page 44: Port Forwarding Page

    Ethernet MAC Address Filtering: When this feature is enabled, only the MAC addresses that you select can connect to the terminal. A maximum of ten (10) addresses can be allowed. Check the box to “Enable MAC Address Filtering” If any TE is already connected to the terminal via Ethernet, the MAC address of that TE will be detected and show up in the “Add a Detected Device”...

  • Page 45: Wireless Lan

    Wireless LAN The Wireless LAN settings page allows the user to enable, disable, and configure the Wireless LAN functionality of the terminal. This page is not available in the 9450E or 9450L. The Wireless LAN Security is controlled on a separate web page –...
  • Page 46 Fields on this page include: Enable Wireless LAN Interface: Turns the Wireless LAN interface on/off. The default is off (unchecked). Network Name (SSID): The default is “BGAN”, but you can change it to whatever you want. You can “hide”/prevent the SSID from being broadcast. This feature can make WLAN hard to use and does not provide real security and so was removed in the newer 9450LW and TW.
  • Page 47 higher than the Ethernet subnet, e.g. 192.168.129.100. The WLAN clients will be assigned addresses in this subnet. The 9450LW and TW do not allow hiding of the SSID. • Using the Web UI H64159 Revision A...

  • Page 48: Wireless Lan Security

    Wireless LAN Security This page allows the user to configure security for the wireless link. Note: the page is not available in the 9450E or 9450L. For security, select from the down arrow: 9450 No protection, 64 bit WEP, or 128 bit WEP 9450LW/TW No protection, WPA, or WPA2 For WEP, you can define the WEP key or use the default key,...
  • Page 49 SSID Broadcast Check the box if you want your SSID name to be broadcast (default). This feature is not available on the 9450LW or TW and the SSID is always broadcast. MAC Address Filtering Check the box to “Enable MAC Address Filtering”. If any TE is already connected to the terminal wirelessly, the MAC address of that TE will be detected and show up in the “Add a Detected Device”...

  • Page 50: Telephony

    Telephony RJ11 and ISDN settings can be controlled from the Telephony Settings page (except on 9450L or LW). For instructions on connecting and using POTS and ISDN devices and the service restrictions per terminal class, refer to page 9. The 9450TW displays the following page as it has no ISDN. •...
  • Page 51 Telephony Settings: Call Progress Tones: Two options are provided for call progress tones. Option 1 is the default tones used in the USA. Option 2 provides an alternative set of tones that are used in Brazil and some European countries. Option 1 (US) Option 2 (Alternative) Call Progress...

  • Page 52: Security

    Device MSN Setting - 64 kbps Data Devices 64 kbps Clear Data UDI (Unrestricted Digital Information): By default, MSN 3 is used for UDI calls. UDI is a 64 Kbps service that is a European standard ISDN. 64 kbps Restricted Data RDI (Restricted Digital Information): By default, MSN 3 is used for RDI calls.
  • Page 53 Phone to SIM PIN – use up to 5 digits to lock the terminal to that particular SIM. The Phone to SIM PIN will have to be entered any time the SIM card is changed. This setting is similar to a GSM phone’s security code. Default password is 12345. Administration Password –...

  • Page 54: Features

    Features You can enable special features from this page. Features: SMS Remote Management: this feature is Active by Default and it allows the unit to receive and act on special remote control SMS messages. Even though this feature is activated, before this feature can be used you must enable SMS remote control on the SMS Settings page.
  • Page 55 In M2M Mode streaming QoS is not supported and so is removed from the Web pages. Once you click on Act/Deact Feature button, you will get a Pop- up window similar to the screenshot below. At this time, you should power down the terminal with the Power button. Once completely powered down you need to remove the BGAN SIM card and replace it with an M2M SIM card.

  • Page 56: M2M Page

    M2M Page The M2M page includes the following configurable parameters: Ping Configuration: • Context Watchdog - On/Off. The watchdog can be used to periodically verify the UT network connectivity and take recovery action if a problem is detected. • Primary Ping Address – enter an address pingable by the UT over the spacelink.
  • Page 57 • Using the Web UI H64159 Revision A...

  • Page 58: Usage Page

    Usage Page This web page provides an estimate of the amount of Packet Switched data that was sent and received, along with time spent on streaming connections and CS calls. The data is broken up into two types: Trip Usage Statistics: The trip counter is similar to the trip counter on your vehicle.

  • Page 59: Support Page

    Support Page This web page allows you to display technical and support information about the terminal and retrieve logs. Support and Information Terminal Information Model: this displays the UT model number. • Using the Web UI H64159 Revision A...
  • Page 60 Class: this indicates the UT Class, such as Class 11 for a land mobile terminal or Class 10 for high gain land mobile terminal. IMEI: This displays the IMEI (serial) number of the Software Version: This displays the current version of software that is running on the UT.
  • Page 61 The system log is stored in volatile memory and so when capturing a log of a problem, the problem must be reproduced and then the log extracted without power cycling the terminal. Reset Terminal to Factory Defaults: Clicking the “Restore to Defaults”...

  • Page 62: Smart Phone Web Ui

    Smart Phone Web UI In Release 6.7.1.1 and above the Web UI will detect when it is being accessed by a smart phone and adjust to optimize for the phone screen. An icon bar at the bottom of the screen provides shortcuts to the other pages.
  • Page 63 Status Bar Menu • Using the Web UI H64159 Revision A...

  • Page 64: Troubleshooting

    Troubleshooting Problem Possible Cause Possible Solution Terminal will not turn Power switch not on Check the power switch is in the ON position and LED is on Check positive voltage is applied to No ignition sense the ignition sense pin of the power connector Remove fuse and check.
  • Page 65 Problem Possible Cause Possible Solution Terminal will not ISDN power sourcing is turned off Enable the ISDN power sourcing make outgoing ISDN from the BGAN LaunchPad or calls ISDN web UI page (unless the ISDN device has a separate power source).

  • Page 66: Pdp Context Activation Errors

    PDP Context Activation Errors CME error CME Error Text on Web UI Possible reason number Problem in PDP context request Invalid index No network service Could be poor signal or signal blockage, or network problem. Implicitly detached (#10) Check attach and registration status. Network failure (#17) Could be problem accessing the network;...

  • Page 67: Technology Overview

    Technology Overview The Global Positioning System (GPS) uses 24 orbital satellites to determine the position of the Terminal anywhere on the globe. Obtaining a GPS Fix In normal operation, a GPS receiver, such as that built in to the Tracking Antenna, needs to be able to receive signals from at least four satellites so that it can then calculate a latitude, a longitude and an altitude –...

  • Page 68: Gps And Bgan Registration

    GPS and BGAN Registration BGAN uses the accurate position and timing information obtained from GPS to help ensure efficient registration of a BGAN Terminal with the BGAN network. ISDN The Satellite Terminal provides an ISDN (Integrated Services Digital Network) interface to connect devices for Circuit Switched voice and data services.
  • Page 69 1. After registration with the network, the user activates a PDP Context using an application on the computer or Terminal, and requests sufficient radio resources (that is, power and bandwidth) to support the context activation procedure. 2. Once the resources are allocated, the Terminal sends the Activate PDP Context request to the Core Network.

  • Page 70: Technical Specifications

    Technical Specifications Terminal C10 Antenna C11 Antenna Weight 2.3 Kg 5.50 Kg 2.0 Kg Dimensions 46mm x 281mm x 234mm Ø494mm x 152mm Ø252 mm x 119 mm 95% RH at +40˚C Humidity 95% RH at +40° C 95% RH at +40° C -25˚C to +55˚C operating Temperature -25°...

  • Page 71: Regulatory Notices

    Regulatory Notices EU Declaration of Conformity Refer to www.bgan.hughes.com for the EU Declaration of Conformity. FCC Compliance • This device conforms to the FCC rules. Any changes or modifications to Hughes Network Systems’ equipment, not expressly approved by Hughes Network Systems, could void the user's authority to operate the equipment.

  • Page 72: Glossary

    Glossary APN: An Access Point Name (APN) provides access to an external network. By default, the SIM Card in your terminal is configured with the APN of your Service Provider. You may want to configure further APN’s if you have arranged with your Service Provider to use more than one SIM Card.
  • Page 73 IP Address: An Internet Protocol address, or IP address, is a number that uniquely identifies the computer accessible over a TCP/IP-based LAN or the Internet that is sending or receiving information. An IP address is a 32-bit numeric address written as four numbers, separated by periods and each number is between 0 and 255.
  • Page 74 data arrives at an access point in the core network, a packet classifier will make a PDP Context selection based on the Traffic Flow Template and map the incoming data packets into the PDP Context with the correct QoS attributes. The use of a Traffic Flow Template allows multiple PDP Contexts to be associated with the same PDP address.

This manual is also suitable for:

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