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Information for maintenance
In the event that a Hughes 9502 terminal develops a problem, please follow the
instructions below.
For users:
Please contact the company that you purchased the Hughes 9502 terminal from so
that they can request an RMA from Hughes for your terminal.
For distribution providers:
Should a Hughes 9502 terminal need to be returned for repair, an RMA will be
required.
Date of manufacture
If it is necessary to determine the date of manufacture of a unit, e-mail Hughes at
MobileSatelliteSupport@Hughes.com
Manufacturer contact
For other general queries, contact Hughes at:
11717 Exploration Lane, Germantown, MD 20876, USA
+1 (301) 428-5500
www.hughes.com
• To request an RMA access the Customer Care Portal at
https://customergateway.hns.com
• Alternatively, an RMA may be requested via Email to
• Ship the unit to the Hughes repair center at the following address; be sure to
include the RMA number on the address label.
Hughes Network Systems
Attn: RMA # XXXXXXXXX
Material Return Center
16060 Industrial Drive
Gaithersburg, MD 20877
USA
MRC@hns.com
and provide the IMEI from the unit label.
Chapter 1 • Product description
3500834-0001 Revision C
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